Subject: Re: Message from Walmart.com Customer: Ask a question, 200011472853388 #Ref 20231124003113029
From: Christiane pruett <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Sat, 25 Nov 2023 23:02:11 +0000

as you can see here,  this service was offered,  along with a protection plan,  both were purchased.   and id like it to be completed.     is there someone you can contact at walmart about this?

On Sat, Nov 25, 2023 at 1:16 PM Designer Living Inc. <[email-masked]> wrote:

Hello Christiane-

Thank you for reaching out. Kindly note we do not offer bed assembling services. The assembly of this item is the responsibility of the customer. If you require assistance, we suggest asking for help of a friend or family member for the assembly. We apologize for any inconvenience this may cause.

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

Christiane pruett wants to connect with you for the order below:

Customer Order Number:  200011472853388

Purchase Order No:  108832221737913

Reason for Contact:  Ask a question

Item name/number:  510 Design Quilted Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal/420248020

Customer Message:

i purchased the $72 bedframe assembly add on,  however the frame was just delivered in a box un assembled and the driver left.    when does it get put together?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team