Subject: RE: EXT: Re: Walmart Marketplace Partner Performance Notification [ ref:!00D610ZKTc.!5008Y02FiUnh:ref ]
From: Walmart Partner Support <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 25 Nov 2023 09:07:31 +0000 (GMT)

Hi Designer Living Inc.,

Thank you for your response, We have received your Plan of action.

Thank you,
Walmart Partner Performance

--------------- Original Message ---------------
From: Anna Yan [[email-masked]]
Sent: 24/8/2023 10:14 pm
To: [email-masked]
Cc: [email-masked]; [email-masked]; [email-masked]
Subject: EXT: Re: Walmart Marketplace Partner Performance Notification [ ref:_00D61ZKTc._5008Y2FiUnh:ref ]
EXTERNAL: Report suspicious emails to Email Abuse.
Hi Walmart,
We have fixed the technical issue on our side and the score is getting better every day. It just takes some time to recover since the OTD rate is accumulated within the last 14 days.
We'll keep working on that and try to get back to standard as soon as possible.
Best Regards,
Anna Yan | E-Commerce Team
E&E Co., LTD. (DBA JLA Home) | Fremont, CA
P: 510-490-9788 EXT 2302
E: [email-masked]
On Thu, Aug 24, 2023 at 6:49?AM Walmart Partner Support <[email-masked]> wrote:

Hello Designer Living Inc.,

Recently, we have identified several late orders from your account over the last 30 days, making your OTD rating a concern.

Please review your orders in Seller Center, via API, or through your solution provider, verify if your orders have been shipped on time, and resolve the issue within 24 hours. Non-compliance and failure to do so may impact your performance metrics. You can view your performance metrics, here.

On-Time Delivery is a critical component of Walmart’s Seller Performance Standards.

To resolve On-Time Delivery issues, ensure your shipping templates are set to best fit your delivery capabilities. Click here for information about choosing the best shipping method and carrier for On-Time Delivery.

For additional information about our Performance standards, please click here.

Thank you,

Walmart Marketplace Partner Performance

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