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Date: Thu, 23 Nov 2023 05:11:13 +0000
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Subject: Re: Re: Re: Re: Message from Walmart.com Customer: Give feedback,
 200011434721222 #Ref 20231122003112759
From: stefanie Rozenblad <c-3B98A2BA304C4F71A563D8DB3CDF215D@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div dir=3D"auto">Hi, can you please provide tracking for the package pleas=
e=C2=A0</div><div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"=
gmail_attr">On Wed, Nov 22, 2023 at 5:34 PM Queenii Rozenblad &lt;<a href=
=3D"mailto:srozenblad90@gmail.com">srozenblad90@gmail.com</a>&gt; wrote:<br=
></div><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-=
left:1px #ccc solid;padding-left:1ex"><div dir=3D"auto">Thank you , and I w=
ill because I don=E2=80=99t want the bed collapsing onto my sons head=C2=A0=
</div><div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_a=
ttr">On Wed, Nov 22, 2023 at 2:54 PM Designer Living Inc. &lt;<a href=3D"ma=
ilto:s-3B98A2BA304C4F71A563D8DB3CDF215D@relay.walmart.com" target=3D"_blank=
">s-3B98A2BA304C4F71A563D8DB3CDF215D@relay.walmart.com</a>&gt; wrote:<br></=
div><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-lef=
t:1px #ccc solid;padding-left:1ex"><p>Hello <span>Stefanie</span>/ Walmart =
-</p><p><br></p><p>Thank you for confirming your shipping address. We have =
processed the replacement order. Please allow 5-7 business days for FedEx G=
round delivery.=C2=A0</p><p><br></p><p>Meanwhile, you can just dispose the =
set you have now once the replacement arrives. We apologize for the circums=
tances.</p><p><br></p><p><br></p><p>Sincerely,</p><p>Kyle</p><p>Designer Li=
ving Customer Service</p><p>1-888-879-8790</p><p><a href=3D"mailto:info@des=
ignerliving.com" target=3D"_blank">info@designerliving.com</a></p><p>=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D</p><p><br></p><p>OK thank you I appreciate it. The address is=C2=A0<=
/p><p><br></p><p>Stefanie stalbert=C2=A0</p><p><a href=3D"https://www.googl=
e.com/maps/search/174+Water+Forest+Dr.+Milford+PA+18337?entry=3Dgmail&amp;s=
ource=3Dg" target=3D"_blank">174 Water Forest Dr.</a></p><p><a href=3D"http=
s://www.google.com/maps/search/174+Water+Forest+Dr.+Milford+PA+18337?entry=
=3Dgmail&amp;source=3Dg" target=3D"_blank">Milford PA 18337</a></p><p><br><=
/p><p>On Wed, Nov 22, 2023 at 1:20 PM Designer Living Inc. &lt;<a href=3D"m=
ailto:s-3B98A2BA304C4F71A563D8DB3CDF215D@relay.walmart.com" target=3D"_blan=
k">s-3B98A2BA304C4F71A563D8DB3CDF215D@relay.walmart.com</a>&gt; wrote:<br><=
/p><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;bord=
er-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-colo=
r:rgb(204,204,204)"><p>Hello=C2=A0Stefanie/ Walmart-</p><p><br></p><p>You c=
an just dispose the item that you have now once the replacement arrives. Ca=
n you please confirm the address where we will send the replacement? Thank =
you.</p><p><br></p><p>Sincerely,</p><p>Kyle</p><p>Designer Living</p><p><a =
href=3D"mailto:info@designerliving.com" target=3D"_blank">info@designerlivi=
ng.com</a></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>And what do I do with the b=
roken bed? As you can see we attempted to put it together. The box it came =
in is damaged so it can=E2=80=99t go back in there=C2=A0</p><p><br></p><p>O=
n Wed, Nov 22, 2023 at 10:46 AM Designer Living Inc. &lt;<a href=3D"mailto:=
s-3B98A2BA304C4F71A563D8DB3CDF215D@relay.walmart.com" target=3D"_blank">s-3=
B98A2BA304C4F71A563D8DB3CDF215D@relay.walmart.com</a>&gt; wrote:<br></p><bl=
ockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-lef=
t-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(=
204,204,204)"><p>Hello=C2=A0Stefanie/ Walmart-</p><p><br></p><p>Thank you f=
or the information that you have provided. We apologize for the damaged ite=
m that you have recieved. As our compensation we would like to send you a r=
eplacement order. If you want the replacement order, can you please confirm=
 the address in where we will send the replacement?</p><p><br></p><p>Sincer=
ely,</p><p>Kyle</p><p>Designer Living</p><p><a href=3D"mailto:info@designer=
living.com" target=3D"_blank">info@designerliving.com</a></p><p>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D</p><p><br></p><p><img></p><p><img></p><p><br></p><p><br></p><p>On Wed, =
Nov 22, 2023 at 10:36 AM Queenii Rozenblad &lt;<a href=3D"mailto:srozenblad=
90@gmail.com" target=3D"_blank">srozenblad90@gmail.com</a>&gt; wrote:<br></=
p><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;borde=
r-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color=
:rgb(204,204,204)"><p>It=E2=80=99s too late for that because this was suppo=
sed to be a birthday present for my son and my husband tried his best to pu=
t it together without instructions, and with the frame or whatever it=E2=80=
=99s called inside the headboard broken. It is =E2=80=9Cpropped =E2=80=9C u=
p by the mattress to hold it in place . I can probably take a pic of the wa=
y it bend over because the broken part is covered by the fabric=C2=A0</p><p=
><br></p><p>On Wed, Nov 22, 2023 at 10:21 AM Designer Living Inc. &lt;<a hr=
ef=3D"mailto:s-3B98A2BA304C4F71A563D8DB3CDF215D@relay.walmart.com" target=
=3D"_blank">s-3B98A2BA304C4F71A563D8DB3CDF215D@relay.walmart.com</a>&gt; wr=
ote:<br></p><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0=
=2E8ex;border-left-width:1px;border-lef=
t-style:solid;padding-left:1ex;border-=
left-color:rgb(204,204,204)"><p>Hello Stefanie/ Walmart-</p><p><br></p><p>T=
hank you for your email. Can you provide us a photo of the damaged item tha=
t you have recieved?</p><p><br></p><p>Sincerely,</p><p>Kyle</p><p>Designer =
Living</p><p><a href=3D"mailto:info@designerliving.com" target=3D"_blank">i=
nfo@designerliving.com</a>=C2=A0</p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear D=
esigner Living Inc.,=C2=A0</p><p><br></p><p>stefanie Rozenblad wants to con=
nect with you for the order below:</p><p><br></p><p><strong> Customer Order=
 Number</strong>:=C2=A0 200011434721222</p><p><strong> Purchase Order No</s=
trong>:=C2=A0 108831911930620</p><p><strong> Reason for Contact: </strong>=
=C2=A0Give feedback</p><p><strong> Item name/number:</strong>=C2=A0 510 Des=
ign Quilted Upholstered Platform Full Size Bed Frame with Headboard Wooden =
Charcoal/420248020</p><p><br><br></p><p><strong>Customer Message</strong>:<=
br></p><p>Headboard arrived broken in a damaged box, no instructions were i=
n the box. We discovered the headboard was broken and the instructions were=
 missing after removing the bed from the blandly damaged box it arrived in!=
</p><p><br></p><p><strong>What you need to do now:</strong></p><p>1. Reply =
to this message to contact the customer, and do so within 48 hours, per the=
 guidelines outlined in the <a href=3D"https://sellerhelp.walmart.com/s/gui=
de?article=3D000006402#Customer_Service_Requirements" target=3D"_blank">Mar=
ketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br><br></p><p>Thank you=
,=C2=A0</p><p>Your Walmart Customer Care Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJw=
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</blockquote></div></div>

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