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Date: Wed, 22 Nov 2023 22:34:32 +0000
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Subject: Re: Re: Re: Re: Message from Walmart.com Customer: Give feedback,
 200011434721222 #Ref 20231122003112759
From: stefanie Rozenblad <c-3B98A2BA304C4F71A563D8DB3CDF215D@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div dir=3D"auto">Thank you , and I will because I don=E2=80=99t want the b=
ed collapsing onto my sons head=C2=A0</div><div><br><div class=3D"gmail_quo=
te"><div dir=3D"ltr" class=3D"gmail_attr">On Wed, Nov 22, 2023 at 2:54 PM D=
esigner Living Inc. &lt;<a href=3D"mailto:s-3B98A2BA304C4F71A563D8DB3CDF215=
D@relay.walmart.com">s-3B98A2BA304C4F71A563D8DB3CDF215D@relay.walmart.com</=
a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0 =
0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p>Hello <span>Stefan=
ie</span>/ Walmart -</p><p><br></p><p>Thank you for confirming your shippin=
g address. We have processed the replacement order. Please allow 5-7 busine=
ss days for FedEx Ground delivery.=C2=A0</p><p><br></p><p>Meanwhile, you ca=
n just dispose the set you have now once the replacement arrives. We apolog=
ize for the circumstances.</p><p><br></p><p><br></p><p>Sincerely,</p><p>Kyl=
e</p><p>Designer Living Customer Service</p><p>1-888-879-8790</p><p><a href=
=3D"mailto:info@designerliving.com" target=3D"_blank">info@designerliving.c=
om</a></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>OK thank you I appreciate it. =
The address is=C2=A0</p><p><br></p><p>Stefanie stalbert=C2=A0</p><p><a href=
=3D"https://www.google.com/maps/search/174+Water+Forest+Dr.+Milford+PA+1833=
7?entry=3Dgmail&amp;source=3Dg">174 Water Forest Dr.</a></p><p><a href=3D"h=
ttps://www.google.com/maps/search/174+Water+Forest+Dr.+Milford+PA+18337?ent=
ry=3Dgmail&amp;source=3Dg">Milford PA 18337</a></p><p><br></p><p>On Wed, No=
v 22, 2023 at 1:20 PM Designer Living Inc. &lt;<a href=3D"mailto:s-3B98A2BA=
304C4F71A563D8DB3CDF215D@relay.walmart.com" target=3D"_blank">s-3B98A2BA304=
C4F71A563D8DB3CDF215D@relay.walmart.com</a>&gt; wrote:<br></p><blockquote c=
lass=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1p=
x;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,20=
4)"><p>Hello=C2=A0Stefanie/ Walmart-</p><p><br></p><p>You can just dispose =
the item that you have now once the replacement arrives. Can you please con=
firm the address where we will send the replacement? Thank you.</p><p><br><=
/p><p>Sincerely,</p><p>Kyle</p><p>Designer Living</p><p><a href=3D"mailto:i=
nfo@designerliving.com" target=3D"_blank">info@designerliving.com</a></p><p=
>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D</p><p><br></p><p>And what do I do with the broken bed? As y=
ou can see we attempted to put it together. The box it came in is damaged s=
o it can=E2=80=99t go back in there=C2=A0</p><p><br></p><p>On Wed, Nov 22, =
2023 at 10:46 AM Designer Living Inc. &lt;<a href=3D"mailto:s-3B98A2BA304C4=
F71A563D8DB3CDF215D@relay.walmart.com" target=3D"_blank">s-3B98A2BA304C4F71=
A563D8DB3CDF215D@relay.walmart.com</a>&gt; wrote:<br></p><blockquote class=
=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px;bo=
rder-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">=
<p>Hello=C2=A0Stefanie/ Walmart-</p><p><br></p><p>Thank you for the informa=
tion that you have provided. We apologize for the damaged item that you hav=
e recieved. As our compensation we would like to send you a replacement ord=
er. If you want the replacement order, can you please confirm the address i=
n where we will send the replacement?</p><p><br></p><p>Sincerely,</p><p>Kyl=
e</p><p>Designer Living</p><p><a href=3D"mailto:info@designerliving.com" ta=
rget=3D"_blank">info@designerliving.com</a></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br><=
/p><p><img></p><p><img></p><p><br></p><p><br></p><p>On Wed, Nov 22, 2023 at=
 10:36 AM Queenii Rozenblad &lt;<a href=3D"mailto:srozenblad90@gmail.com" t=
arget=3D"_blank">srozenblad90@gmail.com</a>&gt; wrote:<br></p><blockquote c=
lass=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1p=
x;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,20=
4)"><p>It=E2=80=99s too late for that because this was supposed to be a bir=
thday present for my son and my husband tried his best to put it together w=
ithout instructions, and with the frame or whatever it=E2=80=99s called ins=
ide the headboard broken. It is =E2=80=9Cpropped =E2=80=9C up by the mattre=
ss to hold it in place . I can probably take a pic of the way it bend over =
because the broken part is covered by the fabric=C2=A0</p><p><br></p><p>On =
Wed, Nov 22, 2023 at 10:21 AM Designer Living Inc. &lt;<a href=3D"mailto:s-=
3B98A2BA304C4F71A563D8DB3CDF215D@relay.walmart.com" target=3D"_blank">s-3B9=
8A2BA304C4F71A563D8DB3CDF215D@relay.walmart.com</a>&gt; wrote:<br></p><bloc=
kquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left-=
width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(20=
4,204,204)"><p>Hello Stefanie/ Walmart-</p><p><br></p><p>Thank you for your=
 email. Can you provide us a photo of the damaged item that you have reciev=
ed?</p><p><br></p><p>Sincerely,</p><p>Kyle</p><p>Designer Living</p><p><a h=
ref=3D"mailto:info@designerliving.com" target=3D"_blank">info@designerlivin=
g.com</a>=C2=A0</p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer Living =
Inc.,=C2=A0</p><p><br></p><p>stefanie Rozenblad wants to connect with you f=
or the order below:</p><p><br></p><p><strong> Customer Order Number</strong=
>:=C2=A0 200011434721222</p><p><strong> Purchase Order No</strong>:=C2=A0 1=
08831911930620</p><p><strong> Reason for Contact: </strong>=C2=A0Give feedb=
ack</p><p><strong> Item name/number:</strong>=C2=A0 510 Design Quilted Upho=
lstered Platform Full Size Bed Frame with Headboard Wooden Charcoal/4202480=
20</p><p><br><br></p><p><strong>Customer Message</strong>:<br></p><p>Headbo=
ard arrived broken in a damaged box, no instructions were in the box. We di=
scovered the headboard was broken and the instructions were missing after r=
emoving the bed from the blandly damaged box it arrived in!</p><p><br></p><=
p><strong>What you need to do now:</strong></p><p>1. Reply to this message =
to contact the customer, and do so within 48 hours, per the guidelines outl=
ined in the <a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D000=
006402#Customer_Service_Requirements" target=3D"_blank">Marketplace Seller =
Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br><br></p><p>Thank you=
,=C2=A0</p><p>Your Walmart Customer Care Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJw=
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