Subject: Re: Message from Walmart.com Customer: Give feedback, 200011434721222 #Ref 20231122003112759
From: stefanie Rozenblad <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Wed, 22 Nov 2023 15:38:38 +0000

On Wed, Nov 22, 2023 at 10:36 AM Queenii Rozenblad <[email-masked]> wrote:

It’s too late for that because this was supposed to be a birthday present for my son and my husband tried his best to put it together without instructions, and with the frame or whatever it’s called inside the headboard broken. It is “propped “ up by the mattress to hold it in place . I can probably take a pic of the way it bend over because the broken part is covered by the fabric

On Wed, Nov 22, 2023 at 10:21 AM Designer Living Inc. <[email-masked]> wrote:

Hello Stefanie/ Walmart-

Thank you for your email. Can you provide us a photo of the damaged item that you have recieved?

Sincerely,

Kyle

Designer Living

[email-masked]

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Dear Designer Living Inc.,

stefanie Rozenblad wants to connect with you for the order below:

Customer Order Number:  200011434721222

Purchase Order No:  108831911930620

Reason for Contact:  Give feedback

Item name/number:  510 Design Quilted Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal/420248020

Customer Message:

Headboard arrived broken in a damaged box, no instructions were in the box. We discovered the headboard was broken and the instructions were missing after removing the bed from the blandly damaged box it arrived in!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team