Subject: Re: RE: Fwd: Confirmation - Order Number D23A3105DD #Ref 20231107003111170
From: Marisol Garfias <[email-masked]>
To: [email-masked]
Date: Fri, 10 Nov 2023 13:34:57 -0800

Hello Kyle,
FedEx shipping has become an issue. I had another order ship, where they
delivered elsewhere.  I called FedEx customer service and they state the
shipping address was incorrect. I received mail and other packages in the
regular.  I will like a full refund for both my orders since waiting for
more days to receive my items wont work.

Orders:
D23A3105DD
D23B020F0A

Thank you and please do not hesitate to contact me if there is anything
further that you may need.

Marisol Garfias |Las Vegas Showroom /Account Manager
Cell:818.322.7850 PST
Office Hrs: M-F 8am-5pm PST

On Thu, Nov 9, 2023, 2:22 PM [email-masked] <
[email-masked]> wrote:

> Hello Marisol-
>
>
> Thank you for your email. FedEx is still investigating the case. We will
> update you as soon as possible after FedEx come up with a solution.
>
>
> Sincerely,
>
> Kyle
>
> Designer Living
>
> [email-masked]
>
>
> ===============================================================================
>
>
> Hello Kyle,
>
>
>
> Any update on this?
>
>
>
>
>
> Thank you and please do not hesitate to contact me if there is anything
> further that you may need.
>
>
>
> *Marisol Garfias**  | **Showroom/Account Manager*
>
>  <https://www.olliix.com/>
>
> *Email:[email-masked] <[email-masked]>*
>
> *Cell: 818.322.7850** PST *
>
> *Office Hrs: M-F 8am-5pm PST*
>
>
>
>
>
> *From:* Customer Service [email-masked] <[email-masked]>
>
> *Sent:* Tuesday, November 7, 2023 1:54 PM
> *To:* Marisol Garfias <[email-masked]>
> *Subject:* Re: Fwd: Confirmation - Order Number D23A3105DD #Ref
> 20231107003111170
>
>
>
> Hello Marisol-
>
>
>
> Thank you for your email. We are sorry to hear your order has not arrived.
> Unfortunately, we cannot see further into FedEx's system as to why you did
> not receive this package; therefore, we have opened a lost package
> investigation with FedEx. Generally, this will take anywhere between 1-8
> business days to resolve; however, it can be completed sooner. Once FedEx
> completes their investigation, they will notify us of the results; and we
> in turn will contact you with an update. We appreciate your patience while
> the investigation is in progress. Thank you!
>
>
>
>
> Sincerely,
>
> Kyle
>
> Designer Living Customer Service
>
> 1-888-879-8790
>
> [email-masked]
>
>
>
> On Wed, Nov 8, 2023 at 5:04 AM Marisol Garfias <
> [email-masked]> wrote:
>
> Hello Kyle,
>
>
>
> We did check all surrounding areas and no package was seen. The attached
> image does not look like our porch at all. When we spoke to FedEx they told
> me the address on my order was incorrect on the shipping label and asked
> for me to contact designerliving.
>
>
>
> Thank you and please do not hesitate to contact me if there is anything
> further that you may need.
>
> Marisol Garfias |Las Vegas Showroom /Account Manager
> Cell:818.322.7850 PST
> Office Hrs: M-F 8am-5pm PST
>
>
>
>
>
> On Tue, Nov 7, 2023, 12:52 PM [email-masked] <
> [email-masked]> wrote:
>
> Hello Wendy/ Walmart-
>
>
>
> Thank you for your email.  Upon checking with FedEx, your
> order#:D23A3105DD with the tracking#: 785823832075/785823825257 has been
> delivered on 11/7/23.  We ask that you first check with other family
> members, neighbors and around the outside of your home to ensure the
> package was not misplaced.
>
>
>
> Sincerely,
>
> Kyle
>
> Designer Living Customer Service
>
> 1-888-879-8790
>
> [email-masked]
>
>
> ===============================================================================
>
>
>
> Good afternoon,
>
> I received notification my order was delivered but image of delivery was
> no where near my porch. I contacted FedEx about my packages but they stated
> the address was incorrect. Which is correct based on my order
> confirmation.  Can you assist me with this?
>
> Thank you and please do not hesitate to contact me if there is anything
> further that you may need.
>
> Marisol Garfias |Las Vegas Showroom /Account Manager
> Cell:818.322.7850 PST
> Office Hrs: M-F 8am-5pm PST
>
>
>
>
>
> ---------- Forwarded message ---------
> From: <[email-masked]>
> Date: Tue, Oct 31, 2023, 10:51 AM
> Subject: Confirmation - Order Number D23A3105DD
> To:  <[email-masked]>
>
>
>
>
>
> <https://www.designerliving.com/>
>
>
>
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>
>
>
>
>
>
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>
> NEW <https://designerliving.com/products/new/f8-o1-i1>
>
>     |
>
> BEDDING <https://designerliving.com/showcases/bedding/1>
>
>     |
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> FURNITURE <https://designerliving.com/showcases/furniture/2>
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> HOME DECOR <https://designerliving.com/showcases/home-decor/4>
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> SALE <https://designerliving.com/sale>
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> BEDDING | FURNITURE | HOME DECORNEW | SALE
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> Thank you for your order marisol.garfias !
>
> Visit Your Account <https://www.designerliving.com/Member/Orders> for
> more information on your order status, rewards, gift card balance, and more.
>
> Need to make a change to your order? Go to Your Account
> <https://www.designerliving.com/Member/Orders> within 30 minutes of your
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> Designer Living
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>
>
>
> Order Summary
>
> Order Date:  2023-10-31T17:50:56.5300000|Order #: D23A3105DD
>
>
>
>
> Shipping Address:
>
> Helen Majano
>
> 5659 1/2 Willowcrest Ave
>
> North Hollywood, CA, 91601
>
> US
>
> 818-284-8615
>
> [email-masked]
>
>
>
>
> Shipping Method:
>
> Free Shipping
>
>
>
>
>
>
>
>
>
>
>
>
>
> Items
>
> Regular Price:
>
> $870.05
>
> Discount:
>
> -$505.07
>
> Coupon:
>
> -$182.50
>
> Sales Tax:
>
> $18.70
>
> Shipping Fee:
>
> $0.00
>
> Require Signature:
>
> $0.00
>
>
>
>
>
>
> Order Total:
>
> $201.18
>
> Designer Living Dollars:
>
> -$0.00
>
> Voucher or Gift Card:
>
> -$0.00
>
> Charged
>
> $201.18
>
>
>
>
>
>
>
> <https://www.designerliving.com/products/ink-ivy/rolling-waves-triptych-3-piece-canvas-wall-art-set/b77/6761#!id/633728>
>
> Rolling Waves Triptych 3-piece Canvas Wall Art Set
>
> INK+IVY
>
> SIZE:See below  COLOR:Blue
>
>
>
> QTY:1TOTAL:$42.49
>
>
>
>
> <https://www.designerliving.com/products/madison-park/newport-abstract-area-rug/b31/14256#!id/774747>
>
> Newport Abstract Area Rug
>
> Madison Park
>
> SIZE:8x10'  COLOR:Multi
>
>
>
> QTY:1TOTAL:$139.99
>
>
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