Subject: Re: Customer: Kathleen Lingen, TRK# 773745867468, Order# 108828339598360, Item#WR14-1727 #Ref 2023102300319991
From: Steven Adams <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 23 Oct 2023 10:47:49 -0400

Will do, thank you!

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3845

On Mon, Oct 23, 2023 at 10:33 AM [email-masked] <
[email-masked]> wrote:

> Hello Steven-
>
>
> Thank you for your email. The reason for return is that the customer
> received the wrong item. The customer has already been refunded. Kindly
> return to stock if the product is in good condition and dispose of it if it
> is damaged.
>
> INK+IVY Rhea 100% Cotton Jacquard King/Cal King   Quilt Set Percale
> Reverse 4-Piece Bedding Coverlet Lightweight Summer   Comforter,
> Ivory/Charcoal
>
> Purchase Order #: *108828339598360*|RMA #: *164994517162064695*
>
> RETURN REASON
>
> *Incorrect Item*
>
> CUSTOMER
>
> *Kathleen Lingen*
>
> ITEM PRICE
>
> *$55.99*
>
> QUANTITY
>
>    -
>
>    *x 1*
>
> Refunded
>
> RETURN DETAILS
>
> FedExTracking #:*773745867468*
> <https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=773745867468>
>
> Request Date:10/15/2023
>
> Return line:1
>
> Customer Order #:*200011313083724*
>
> Refund Status:*Refunded*
>
> Channel:*In Store*
>
> Refund Channel:*48-Hour Auto*
>
> Refund   Date:*10/22/2023*
>
> Tracking Status:*Delivered*
>
> Refund Mode:*Post Delivery*
>
> ORDER DETAILS
>
> Item ID:*1818565587*
>
> PO Line #:*1*
>
> Condition:*--*
>
> ORDER BALANCE
>
> Total Item Price $55.99 x 1$55.99
>
> Shipping:$0.00
>
> Taxes:$3.08
>
> ------------------------------
>
>
> Refund   Amount:$59.07
>
>
>
> Sincerely,
>
> Kyle
>
> Designer Living
>
> [email-masked]
>
>
> ===============================================================================
>
>
> Good Morning,
>
>
> We received a return from the following customer, however I see in the EEC
> sales order list where II13-1194 was item ordered however we
> received WR14-1727 as a return.
>
>
> Can you please verify if the customer was returning product due to
> received wrong product or if the customer sent the wrong item back by
> accident.
>
>
> please see attachment for return label for reference.
>
>
> Thank You
>
>
> Steven Adams
>
> Rework Clerk
>
> 550 Northport Pkwy
>
> Port Wentworth, GA 31407
>
>
>
> *O:*912.373.7778 x 3845
>