Subject: Re: Message from Walmart.com Customer: Ask a question, 200011311992883 #Ref 2023101700309583
From: Walter Brignoni <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Wed, 18 Oct 2023 14:33:54 +0000

See attached photo

On Wed, Oct 18, 2023, 10:08 AM Designer Living Inc. <[email-masked]> wrote:

Hello Walter / Walmart Team -

We are sorry to hear that you received the wrong size for the item you ordered. We understand how frustrating this can be, and we truly apologize for any inconvenience this may have caused.

In order to further assist you with this issue, we kindly ask that you provide us with a photo as proof of the incorrect sizing. This will help us identify the problem and take necessary measures to avoid it happening in the future.

Once we receive the photo, we will work to find a suitable solution for you as quickly as possible. As always, our commitment is to providing exceptional customer service, and we will do everything we can to make this right for you.

Thank you for your patience and cooperation.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Walter Brignoni wants to connect with you for the order below:

Customer Order Number:  200011311992883

Purchase Order No:  108828655615560

Reason for Contact:  Ask a question

Item name/number:  Comfort Spaces 3-Piece Full/Queen Reversible Comforter Sets Microfiber Down Alternative Bedding Set Red/Navy/318787241

Customer Message:

The wrong item was sent. I ordered a full/queen. You sent a Twin

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team