Subject: Re: Re: Message from Walmart.com Customer: Where is my order, 200011219103859 #Ref 2023100300318657
From: latrell dennis <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 05 Oct 2023 14:28:40 +0000

That's not my house

On Thu, Oct 5, 2023, 10:27 AM Latrell Moore <[email-masked]> wrote:

Can u send me a picture of the house cause they didn't deliver to my address

On Thu, Oct 5, 2023, 10:23 AM Designer Living Inc. <[email-masked]> wrote:

Hello Dennis-

FedEx confirmed delivery of this package to the address registered upon making the purchase, and provided a photo of where the package delivered.  Unfortunately based on these conditions, we are unable to assist further with your claim at this time.  You may want to file a police report or file a claim with your home owners insurance.

Thank you,

Kyle

Customer Service Rep.

Designer Living

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I have not received anything yet.

On Tue, Oct 3, 2023, 12:15 PM Designer Living Inc. <[email-masked]> wrote:

Hello Dennis/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011219103859/ Purchase order #: 108827392993850 with the tracking#: 784466010111 has been delivered on 10/3/23.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

latrell dennis wants to connect with you for the order below:

Customer Order Number:  200011219103859

Purchase Order No:  108827392993850

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces 9-Piece Bed in a Bag King Comforter Sets Down Alternative with Sheet Set and Side Pockets, Aqua Blue/1941052666

Customer Message:

This is a Walmart Associate, I would like to inform you that you delivered this item to a wrong address. please contact the customer within 24/48 hrs. or we will take necessary actions for this.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team