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[209.85.220.41]) by mx.google.com with SMTPS id t28-20020a9d729c000000b006c4e8fa1f3asor2292551otj.5.2023.09.29.12.27.50 for (Google Transport Security); Fri, 29 Sep 2023 12:27:50 -0700 (PDT) Received-SPF: pass (google.com: domain of helita.dewitt@jlahome.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@jlahome-com.20230601.gappssmtp.com header.s=20230601 header.b=a9HbiFgl; spf=pass (google.com: domain of helita.dewitt@jlahome.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=helita.dewitt@jlahome.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jlahome-com.20230601.gappssmtp.com; s=20230601; t=1696015670; x=1696620470; darn=designerliving.com; h=cc:to:subject:message-id:date:importance:thread-index:mime-version :from:from:to:cc:subject:date:message-id:reply-to; bh=dy9Yw9H3OO4fLUoqRRDnwSN4dCkkMZUZVEEGE6SSMyI=; b=a9HbiFgl4wl+acPsbo8DgKGF3qkQAoMTtS9BmV4faimJs9syv5Um8Zk8VpQG+QPsYK 9GlVYaRt8q1b14exUpsWk2BWYByIxxcmhIK/mWOY4mWWjK0RzDka57+JxIWRwh98kM3K 0cCbsNisC+ujlJ9HxLMcFh5T9X+KdSm6e5/3gQflcYrCRy1S6lqCj2q6EFz5PDciNqwI ySA8ePBjTpocIGM3pw2iodegk01sm7rdbnVqA+HObKdNsIgfsBewX0Jcce1tyv/0loI+ Hj3w66wXwXcfjvZ1VlWuF0BTTfi9YdaypxP9BoFy+9G3HS275+q8wQlQPLiza8XMn3Ly EAYg== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20230601; t=1696015670; x=1696620470; h=cc:to:subject:message-id:date:importance:thread-index:mime-version :from:x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=dy9Yw9H3OO4fLUoqRRDnwSN4dCkkMZUZVEEGE6SSMyI=; b=PrQA237fx/wsJLgPYB87TOEJjkqUTcfmLgFak8Ua6068NLX8rMAh+cRwWg9eHi+yu0 6DVSsXXUBos+2tn7hlKtNAv5uoJdfxfVK+SlJ3mZJdlNeWAQlGd7mfqEOnD5XXtuO+aW jw5XkKo6sB/gLHv+6Skh7Ecc0FdW3WtT6D7KxyDwgINgfkpF0sA8cJR9l6Ad5ljdrKuc CmLWFhlgsSEjnfxmUFcMSdskzjWH6EgSwC0UsbyG/oHm7Ub6qpWDpvHkCfAE3RPWbOKg cvy5WR+p11EojmGhzpdHv4pkiiDgnVpk+fO+zpY4yzpFCwPTxFMmsdKuhKWjuKuuHWcU CHGg== X-Gm-Message-State: AOJu0Yz1sfXAzF2ttdp7EsnxIVFy9YsjN/AYR3KlytY2m2TqIBuOeYXG ZofZTZVqk0SUa7B856v0vBN75748wIv+q3xG76grmMEflRDLpcVT X-Google-Smtp-Source: AGHT+IF8K9oSlJioyBS8RppklUW/pqzkAmneyAzrxvll+bM6dkc4r1K71pz8LYS3jzaLPMP9YUrUHgghuPj43UyRWoc= X-Received: by 2002:a4a:80c2:0:b0:57d:e3e4:49bc with SMTP id a2-20020a4a80c2000000b0057de3e449bcmr4732162oog.8.1696015669743; Fri, 29 Sep 2023 12:27:49 -0700 (PDT) From: Helita Dewitt MIME-Version: 1.0 X-Priority: 1 (Highest) X-MSMail-Priority: High X-Mailer: Microsoft Outlook 14.0 Thread-Index: AdnzCwg0Tg7QVHpwRpScdGx4iT9Ojg== Importance: High Date: Fri, 29 Sep 2023 12:27:49 -0700 Message-ID: <98f62ac8f77530ba85d525ce381a4516@mail.gmail.com> Subject: RE: Amazon purchase - Amazon Order # 111-9524861-4637850 To: info@designerliving.com Cc: JLA Customer Service Content-Type: multipart/alternative; boundary="000000000000877b1b0606846bc0" --000000000000877b1b0606846bc0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Shelly- We are sorry to hear of the issues with the rug you purchased at Amazon. Since you just received this item, we suggest working directly with Amazon for the return/refund of this item while you are still within their 30-day return frame. You may reach Amazon=E2=80=99s customer service number at 888-280-4331. If Amazon initially directed you to us, please inform them you have already contacted us, and we recommended you work directly with them since this item is still within their return frame. Thank you, and again, we are sorry for the circumstances. Best Regards, Helita Ecommerce Support Team Supervisor jlacs@jlahome.com *From:* Customer Service info@designerliving.com [mailto: info@designerliving.com] *Sent:* Friday, September 29, 2023 11:47 AM *To:* JLA Customer Service *Subject:* Fwd: Amazon purchase ---------- Forwarded message --------- From: *Shelly Guy* Date: Fri, Sep 29, 2023 at 1:20=E2=80=AFPM Subject: Amazon purchase To: Hello - I really like my new carpet. I rolled it out carpet last night and discovered a few issues with it. Some might be fixable, however I'm afraid the snag isn't. Please see the attached photos of the one large snag. As well as the three stained areas. What can be done about this? I look forward to hearing from you soon. Thanks in advance for your help. Shelly Guy 608 S Adams St Raymore, MO --000000000000877b1b0606846bc0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

Hello Shelly-

=C2=A0

We are sorry to hear of the issues with the rug you p= urchased at Amazon.=C2=A0 Since you just received this item, we suggest wor= king directly with Amazon for the return/refund of this item while you are = still within their 30-day return frame.=C2=A0 You may reach Amazon=E2=80=99= s customer service number at 888-280-4331.=C2=A0 If Amazon initially directed you to us, please inform them you h= ave already contacted us, and we recommended you work directly with them si= nce this item is still within their return frame.=C2=A0 Thank you, and agai= n, we are sorry for the circumstances.=C2=A0

=C2=A0

Best = Regards,

Helita

Ecommerce Support Team Supervisor

= jlacs@jlahome.com

=C2=A0

From:<= /b> Customer Service info@designerliving.com [mailto:info@designerliving.com]
Sent: Friday, September 29, 20= 23 11:47 AM
To: JLA Customer Service
Subject: Fwd: Amaz= on purchase

=C2=A0

=C2=A0

=C2=A0

---------- Forwarded message ---------
From: Shelly Guy <blue= guyeyes@gmail.com>
Date: Fri, Sep 29, 2023 at 1:20=E2=80=AFPM
= Subject: Amazon purchase
To: <info@designerliving.com>

=C2=A0

Hello - I r= eally like my new carpet. I rolled it out carpet last night and discovered = a few issues with it. Some might be fixable, however I'm afraid the sna= g isn't.=C2=A0

=C2=A0

Please see the attached photos of the one large snag. As= well as the three stained areas. What can be done about this?

=C2=A0

I look= forward to hearing from you soon. Thanks in advance for your help.

=C2=A0

S= helly Guy

608 S Adams St

Raymore, MO

--000000000000877b1b0606846bc0--