Hi Team,

Yeah sure!!

It was placed on 14th September2023.

On Mon, Sep 25, 2023 at 5:= 25=E2=80=AFPM Designer Living Inc. <s-46DF021B9CC44554AB106554D712FD86@rela= y.walmart.com> wrote:

Hello Rohit-

May we ask when the order was= made? Thank you.

Sincerely,
Kyle
Designer Liv= ing
info= @designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi Team,
=
we are unable to proceed through walmart account that's the = reason we are reaching out to you.

Please find the below s= creenshot for=C2=A0your reference

While i clicked on "= ;start a return" it shows us "contact to= the seller"

If I were able = to process the return through my Walmart account, I wouldn't contact yo= u here.

I understand that returning the item is customer r= esponsibility but while I=C2=A0placed my order, I noticed that Walmart offe= rs a generous 90-day return policy, which was one of the reasons I chose to= shop with Walmart.=C2=A0

when I attempted to initiate a r= eturn for an item from my order, I discovered that I am=C2=A0not able to ra= ise=C2=A0the return from my account.=C2=A0

I must admit th= at I was unaware of this aspect of the return process, as it was not explic= itly mentioned during the order placement. Hence i am requesting your suppo= rt and assistance
in providing a return label for either UPS or FedEx. T= his will greatly facilitate the return process, allowing me to drop off the= item conveniently and ensuring a smoother experience for both of=C2=A0us.<= /p>

In future, we will=C2=A0be more mindful and take care of s= uch matters before placing the order

On Mon, Sep 25, 2023 = at 3:46=E2=80=AFPM Designer Living Inc. <s-46DF021B9CC445= 54AB106554D712FD86@relay.walmart.com> wrote:
Hello Rohit-
=C2=A0
We have completed the investigation. Walmart confirmed that the order is inside Designer Living a= nd Walmart return policy and you can process your return in your Walmart accou= nt. Kindly proceed to your Walmart account so that you can proceed with the return.=C2=A0Please note return shipping/label is the customer=E2=80=99s responsibility.=C2=A0
=C2=A0
Sincerely,
Kyle
Designer Living
info@designerliving.com= =C2=A0

On Tue, Sep 26, 2023 at 2:22=E2=80=AFAM Rohit Batra= <c-46DF021B9CC44554AB106554D712FD86@relay.walmart.com> wrote:
Hi= Team,

Awaiting for the reply.

On Sat= , Sep 23, 2023 at 4:41=E2=80=AFPM Rohit Batra <rohit.batra.er@gmail.com> wrote= :
Hi Team,
<= p>
I went to the FedEx warehouse today and they are not accepting= the=C2=A0package without a return label.

I kindly request= your support in providing a return label for either UPS or FedEx. This wil= l greatly facilitate the return process, allowing me to drop off the item c= onveniently and ensuring a smoother experience for both of us.

I app= reciate your attention to this matter and your assistance in resolving it. = Your prompt response and support will go a long way in enhancing the overal= l shopping experience for Walmart customers.

If there are any specif= ic details or documentation required from my end to facilitate the return l= abel issuance, please let me know, and I will provide them promptly.
Thank you for your understanding and cooperation.

On Fri, Se= p 22, 2023 at 5:15=E2=80=AFPM Designer Living Inc. <s-46D= F021B9CC44554AB106554D712FD86@relay.walmart.com> wrote:
Hello=C2=A0Rohit-
Thank you for your email. Kindly follow the process that I have pro= vided you and input the return number in the packaging. Then you can drop o= ff the package to a FedEx warehouse in your area. We will then process the = refund once we receive the product. Also upon further investigation, your o= rder no:=C2=A0200011196366088/ PO no:=C2=A0108825949522634 is inside the Wa= lmart and Designer Living 30 day return policy. So you will be able to proc= ess a return request through your Walmart account for this order.
Sincerely,
Kyle
Designer Living
info@designerliving.com
=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D

Hi Team,

When I initially= placed my order, I noticed that Walmart offers a generous 90-day return po= licy, which was one of the reasons I chose to shop with Walmart. However, I= recently encountered an issue related to the return process that has left = me seeking some assistance.

To my surprise, when I attempted to init= iate a return for an item from my order, I discovered that I am=C2=A0not ab= le to raise=C2=A0the return from my account.=C2=A0

I must = admit that I was unaware of this aspect of the return process, as it was no= t explicitly mentioned during the order placement.

In light of this = situation, I kindly request your support in providing a return label for ei= ther UPS or FedEx. This will greatly facilitate the return process, allowin= g me to drop off the item conveniently and ensuring a smoother experience f= or both Walmart and the customer.

Additionally, I would like to sugg= est that Walmart consider making this aspect of the return policy more visi= ble and transparent to customers during the order placement process. Clear = communication about return shipping responsibility will help customers make= informed decisions before finalizing their orders.

I appreciate you= r attention to this matter and your assistance in resolving it. Your prompt= response and support will go a long way in enhancing the overall shopping = experience for Walmart customers.

If there are any specific details = or documentation required from my end to facilitate the return label issuan= ce, please let me know, and I will provide them promptly.

Thank you = for your understanding and cooperation.

On Fri, Se= p 22, 2023 at 3:16=E2=80=AFPM Designer Living Inc. <s-46D= F021B9CC44554AB106554D712FD86@relay.walmart.com> wrote:
Hello Rohit-
=C2=A0
Thank you for your email. Your return number is R239220007. Please wri= te these numbers on the outside of the box.=C2=A0 Please note return shippi= ng is the customer=E2=80=99s responsibility.=C2=A0 Once the return tracking= number becomes available email it to info@designe= rliving.com.=C2=A0 Thank you.
=C2=A0
Please be advised once a return has been received, our wareho= use inspects all returns, to ensure that items are not damaged etc. and are= in their original packaging.=C2=A0=C2=A0They will then process the paperwo= rk and forward onto our Customer Service team to process the refund.=C2=A0= =C2=A0The whole process takes approximately 15-20 business days.=C2=A0=C2= =A0Once your refund has been processed you will be notified by email.
=C2=A0
RETURN TO:

550 Northport Parkway, Port Wentw= orth, GA, 31407, United States
=C2=A0
Best Regards,
Kyle<= /p>
Designer Living
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

=
Hi Team,

we are unable to do it from walmart applicatio= n that's the reason we are reaching out to you.

Could = you please help us to raise the return for this item.

=

On Fri, Sep 22, 2023 at 9:58=E2=80=AFAM Designer Living I= nc. <s-46DF021B9CC44554AB106554D712FD86@relay.walmart.com= > wrote:
Hello=C2=A0Rohit/ Walmart-

Thank you for your email. We= =C2=A0apologize that this item did not meet your expectations. Kindly proce= ed to your Walmart account to process a return request.

Si= ncerely,
Kyle
Designer Living
info@designerliving.com
=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D

Dear Designer Living Inc.,=C2=A0

R= ohit Batra wants to connect with you for the order below:

= Customer Order Number:=C2=A0 200011196366088
Purchase Order No:=C2=A0 108825949522634
Reason = for Contact: =C2=A0Initiate a return
Item name/numb= er:=C2=A0 Comfort Spaces Pintuck Faux Silk Queen Comforter Set wit= h Bed Skirt and D=C3=A9cor Pillow, Taupe 5 Pieces/252091894

<= /p>
Customer Message:
Didn't like the prod= uct, so wanted to return it and it is unused

What = you need to do now:
1. Reply to this message to contact the = customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care R= equirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.

Thank you= ,=C2=A0
Your Walmart Customer Care Team

=

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