Subject: Re: Message from Walmart.com Customer: Where is my order, 200011473817776 #Ref 2023092400308182
From: Shaine Nugent <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Mon, 25 Sep 2023 20:09:59 +0000

Great thanks

Sent from my iPhone

On Sep 25, 2023, at 2:23 PM, Designer Living Inc. <[email-masked]> wrote:

Hello Shaine / Walmart -

Thank you for confirming that you have received the first shipment. Please be advised that already filed a fedex claim for the second shipment that was not delivered/received. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Trisha

Designer Living Customer Service Support

1-888-879-8790

[email-masked]

===============================================================================

I did receive the first shipment yes.

Sent from my iPhone

On Sep 25, 2023, at 12:13 PM, Designer Living Inc.

Hello Shaine / Walmart -

Thank you for reaching out to us. As per checking, you have two shipments for Purchase Order Number 108825642559129. It is showing on FedEx's website that the first shipment with tracking number 783687310687 has been delivered last 9/18/2023. Can you please confirm if you have received the package?

Regarding the second shipment with tracking number 783687310070, Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Trisha

Designer Living Customer Service Support

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Shaine Nugent wants to connect with you for the order below:

Customer Order Number:  200011473817776

Purchase Order No:  108825642559129

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces 3-Piece King Comforter Sets Down Alternative Microfiber Bedding Set Embroidery Trim, Yellow/Charcoal/1778308091

Customer Message:

Still have not received

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team