Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023092200308097
From: Jamila Green <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Fri, 22 Sep 2023 19:46:05 +0000

Good afternoon,

Yes I  did...it was never brought upstairs to my door.

Thank you

Jamila Green

Sent from my Galaxy

-------- Original message --------

From: "[email-masked]" <[email-masked]>

Date: 9/22/23 1:26 PM (GMT-06:00)

To: Jamila Green <[email-masked]>

Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref
2023092200308097

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200011196742608

Item:   Comfort Spaces 9-Piece Queen Comforter Sets Microfiber Bed in a Bag Bedding Set with Sheets and Side Pockets,Navy/Red Stripe, Size: Queen, Actual Color: Navy/Red

Hello Jamila / Walmart –

Thank you for your email. Upon checking with FedEx, your order#: 200011196742608 / Purchase order #: 108826361399123 with the tracking #: 783929921002 has been delivered last 9/21/2023.

We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Trisha
Designer Living Customer Service
1-888-879-8790
[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Jamila Green

Customer Order Number: 200011196742608

Purchase Order No: 108826361399123

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces 9-Piece Queen Comforter Sets Microfiber Bed in a Bag Bedding Set with Sheets and Side Pockets,Navy/Red Stripe, Size: Queen, Actual Color: Navy/Red/420017759

Agent message:   One item show as delivered//please offer the customer the replacement. 1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements. 2. If there has been no reply to this communication within 48 hours, Walmart may refund the customer. Thank you, Your Walmart Customer Care Team

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team