Subject: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023092000318010
From: Ololade Shittu <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 21 Sep 2023 15:36:07 +0000

The package was delivered to the wrong address and not my place. The image shown by fedex is not my place and I have contacted fedex and was told to reach out to you to begin the process for lost package

Sent from my iPhone

On Sep 21, 2023, at 9:04 AM, [email-masked] wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200011206884656

Item:   Comfort Spaces Cozy 3-Piece Full/Queen Comforter Sets Luxe Velvet All Season Down Alternative Bedding Set Blush Pink, Size: Full/Queen, Actual Color: Blush

Hello Ololade/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011206884656/ Purchase order #: 108825232557854 with the tracking#: 783642352508 has been delivered on 9/18/23.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Ololade Shittu

Customer Order Number: 200011206884656

Purchase Order No: 108825232557854

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Cozy 3-Piece Full/Queen Comforter Sets Luxe Velvet All Season Down Alternative Bedding Set Blush Pink, Size: Full/Queen, Actual Color: Blush/1544654765

Agent message:   Hello! Our customer has stated they did not receive this item. We have advised them that you will contact them within 48 hours to aid with a resolution. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team