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[209.85.220.41]) by mx.google.com with SMTPS id b3-20020a056512060300b004fe207e20a5sor1904684lfe.8.2023.09.18.10.37.55 for (Google Transport Security); Mon, 18 Sep 2023 10:37:55 -0700 (PDT) Received-SPF: pass (google.com: domain of steven.adams@ship8.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@ship8-com.20230601.gappssmtp.com header.s=20230601 header.b=ghJWj4QB; spf=pass (google.com: domain of steven.adams@ship8.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=steven.adams@ship8.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=ship8-com.20230601.gappssmtp.com; s=20230601; t=1695058675; x=1695663475; darn=designerliving.com; h=cc:to:subject:message-id:date:from:in-reply-to:references :mime-version:from:to:cc:subject:date:message-id:reply-to; bh=K3BTZVABz3CoTGitUhpzmS5cTUtI9iTK6biF65kF8Sc=; b=ghJWj4QBb3htBeGl3h9sez5yTPTFycQDAQxmYuIjDDawYrlDbstn2L8saOx/P8aVv8 tHtY8/G5wgI45HrFurzXB+87W2h0TjLgbLYAa6kC5iQAHGQW5W52PIN15h+b6JBevcAy PiSwRNWlbnqfTVBKM1DBRgumKlkqjXsU0BEtxDDTq8UtCZOoU7J7JedTpqqpq8+0dz6m S3Zymtg1CUcu0sP08Dy7uU5tNV2GbtxOrjAo4cy5W9NRzB6kbxMrpvihX3g+BSgL2D1D 92lbfYic1Mn2RS1WELNwB+1rbeN59LT0c1zTH/2k9oLLHoKu7J707I2DxcYVGmOYokPf ozYQ== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20230601; t=1695058675; x=1695663475; h=cc:to:subject:message-id:date:from:in-reply-to:references :mime-version:x-gm-message-state:from:to:cc:subject:date:message-id :reply-to; bh=K3BTZVABz3CoTGitUhpzmS5cTUtI9iTK6biF65kF8Sc=; b=w/1J0IyGh+1pBd0uopxmmwoXZTSeGtIMkY1q5ambZtgamBL3QiRViSXO5SEcBq8x19 Y1Ur60SR0SxTTBmUr4kZxoWt4TfkTGFxs9myxG/N6GcBHTmuq8v+Avrgb+zkAlBt8W/U 4m7T4PltlZ3XhboqmowNHmpvll1Fih3kRAwa9yuk2B4tBDbGRxmIL9MEIyBj4bpZLtJB lBV0FmrAagu4E1tfL0Rv4TbaP5B8ixIYDASyoiKymZFee/8gwuSa4GpZ/W4/9opBNOuy XUuCJYqGU/kSl0R9fY7YU69/D6m5bqBx4VV7hxbCIm4RBPkHZoa/OrkjQJwwTDTasIJi vLCA== X-Gm-Message-State: AOJu0YwbFxE+lqQjaZtKHfhkML1A67+I3LaCuxeAhbOM4AcLA3Vn7NwW jH9z7iHvUwJ+lK6eZiI0sfOkLP5a/HzstfDfB6Gizg== X-Google-Smtp-Source: AGHT+IEUBb3RsDffszX1wZNs40eBJW4fIUAvuyKpfQ1pCYsG7yMQzjC8FJVpS99dzC8EZ+Skvf/AjDa7NCRjys1GoPc= X-Received: by 2002:a05:6512:250a:b0:502:9fce:b6e6 with SMTP id be10-20020a056512250a00b005029fceb6e6mr141774lfb.1.1695058675223; Mon, 18 Sep 2023 10:37:55 -0700 (PDT) MIME-Version: 1.0 References: <8a935a0d670bd8cce9cd5c0129b27b6b@mail.gmail.com> In-Reply-To: From: Steven Adams Date: Mon, 18 Sep 2023 13:37:43 -0400 Message-ID: Subject: Re: Customer: Reta A Foley, TRK# 783098492599, REF: Wrong Item Sent, Item# BR55-0671 To: Edith Rios Cc: Lisa Petros , info@designerliving.com, Customer Service , Jeanine Elwell , Carla Marquez Content-Type: multipart/alternative; boundary="00000000000035e3dc0605a59add" --00000000000035e3dc0605a59add Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Will do, Thank You Steven Adams Rework Clerk 550 Northport Pkwy Port Wentworth, GA 31407 *O:*912.373.7778 x 3845 On Mon, Sep 18, 2023 at 1:30=E2=80=AFPM Edith Rios = wrote: > Hello, > > > > The wrong item was sent to the customer, it needs to go back to stock. > > > > Thank you. > > > > Best regards, > > Edith Rios > > Senior Customer Service Lead > > edith.rios@jlahome.com > > > > *From:* Lisa Petros [mailto:lisa.petros@jlahome.com] > *Sent:* Monday, September 18, 2023 9:54 AM > *To:* Steven Adams; info@designerliving.com; Customer Service; Jeanine > Elwell; Carla Marquez > *Cc:* Edith Rios > *Subject:* RE: Customer: Reta A Foley, TRK# 783098492599, REF: Wrong Item > Sent, Item# BR55-0671 > > > > Hi Steven =E2=80=93 > > > > So, this is an Electric Product warranty issue, not really a return. > > > > Edith =E2=80=93 please advise on this one =E2=80=93 case C23519023. > > > > Thank you, > > > > Lisa Petros > > Customer Service Director > > E&E Co., Ltd dba JLAHome. > > 925-583-9301 > > > > *From:* Steven Adams [mailto:steven.adams@ship8.com] > *Sent:* Monday, September 18, 2023 9:35 AM > *To:* Lisa Petros; Customer Service info@designerliving.com; Customer > Service; Jeanine Elwell; Carla Marquez > *Subject:* Customer: Reta A Foley, TRK# 783098492599, REF: Wrong Item > Sent, Item# BR55-0671 > > > > Good Afternoon, > > > > We received a return from the following customer, we found a return in th= e > system however the only return i was able to find was from June of 2022. > Not sure what kind of order this was for. > > > > Please advise how you would like us to proceed with this return. > > > > Please see attachment for return label for reference. > > > Thank You > > Steven Adams > > Rework Clerk > > 550 Northport Pkwy > > Port Wentworth, GA 31407 > > > > *O:*912.373.7778 x 3845 > --00000000000035e3dc0605a59add Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Will do,

Thank You


Steven Adams

Rework C= lerk

550 Northpo= rt Pkwy

Port Wentworth, G= A 31407


O:912.373.7778 x 3845<= /font>



On Mon, Sep 1= 8, 2023 at 1:30=E2=80=AFPM Edith Rios <edith.rios@jlahome.com> wrote:

Hello,

= =C2=A0

The wrong item was sent to the customer, it needs to go back to stock.=

=C2=A0

Thank you.

=C2=A0

Best regards,

Edith Rios

S= enior Customer Service Lead

edith.rio= s@jlahome.com

From: Lisa Petros [mailto:lisa.petros@jlahome.com] =
Sent: Monday, September 18, 2023 9:54 AM
To: Steven Ad= ams; info@desi= gnerliving.com; Customer Service; Jeanine Elwell; Carla Marquez
C= c: Edith Rios
Subject: RE: Customer: Reta A Foley, TRK# 78309= 8492599, REF: Wrong Item Sent, Item# BR55-0671

=C2=A0

Hi St= even =E2=80=93

=C2=A0<= /span>

So, this is an Electri= c Product warranty issue, not really a return.

=C2=A0

Edith =E2=80=93 please advise on this one =E2=80=93 case C2351902= 3.

=C2=A0

Thank you,

=C2=A0

Lisa Petros

Cus= tomer Service Director

E= &E Co., Ltd dba JLAHome.

925-583-9301

= =C2=A0

From: Steven Adams [mailt= o:steven.adams@= ship8.com]
Sent: Monday, September 18, 2023 9:35 AM
To= : Lisa Petros; Customer Service info@designerliving.com; Customer Service; Jeanin= e Elwell; Carla Marquez
Subject: Customer: Reta A Foley, TRK# 783= 098492599, REF: Wrong Item Sent, Item# BR55-0671

=C2=A0

Good Afternoon,

=C2=A0

We received a = return from the following customer, we found a return in the system however= the only return i was able to find was from June of 2022. Not sure what ki= nd of order this was for.

=C2=A0

Please advise how you would like us to proc= eed with this return.

=C2=A0

=

Please see attachment=C2=A0for return label for= reference.


Thank You

Steven Adams

Rework Clerk

550= Northport Pkwy

Port Wentworth, GA 31= 407

= =C2=A0

O:912.373.7= 778 x 3845

=
--00000000000035e3dc0605a59add--