Subject: Re: Customer: Reta A Foley, TRK# 783098492599, REF: Wrong Item Sent, Item# BR55-0671
From: Steven Adams <[email-masked]>
To: Edith Rios <[email-masked]>
Cc: Lisa Petros <[email-masked]>, [email-masked], Customer Service <[email-masked]>, Jeanine Elwell <[email-masked]>, Carla Marquez <[email-masked]>
Date: Mon, 18 Sep 2023 13:37:43 -0400

Will do,

Thank You

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3845

On Mon, Sep 18, 2023 at 1:30 PM Edith Rios <[email-masked]> wrote:

> Hello,
>
>
>
> The wrong item was sent to the customer, it needs to go back to stock.
>
>
>
> Thank you.
>
>
>
> Best regards,
>
> Edith Rios
>
> Senior Customer Service Lead
>
> [email-masked]
>
>
>
> *From:* Lisa Petros [mailto:[email-masked]]
> *Sent:* Monday, September 18, 2023 9:54 AM
> *To:* Steven Adams; [email-masked]; Customer Service; Jeanine
> Elwell; Carla Marquez
> *Cc:* Edith Rios
> *Subject:* RE: Customer: Reta A Foley, TRK# 783098492599, REF: Wrong Item
> Sent, Item# BR55-0671
>
>
>
> Hi Steven –
>
>
>
> So, this is an Electric Product warranty issue, not really a return.
>
>
>
> Edith – please advise on this one – case C23519023.
>
>
>
> Thank you,
>
>
>
> Lisa Petros
>
> Customer Service Director
>
> E&E Co., Ltd dba JLAHome.
>
> 925-583-9301
>
>
>
> *From:* Steven Adams [mailto:[email-masked]]
> *Sent:* Monday, September 18, 2023 9:35 AM
> *To:* Lisa Petros; Customer Service [email-masked]; Customer
> Service; Jeanine Elwell; Carla Marquez
> *Subject:* Customer: Reta A Foley, TRK# 783098492599, REF: Wrong Item
> Sent, Item# BR55-0671
>
>
>
> Good Afternoon,
>
>
>
> We received a return from the following customer, we found a return in the
> system however the only return i was able to find was from June of 2022.
> Not sure what kind of order this was for.
>
>
>
> Please advise how you would like us to proceed with this return.
>
>
>
> Please see attachment for return label for reference.
>
>
> Thank You
>
> Steven Adams
>
> Rework Clerk
>
> 550 Northport Pkwy
>
> Port Wentworth, GA 31407
>
>
>
> *O:*912.373.7778 x 3845
>