Subject: Re: Re: Return rec'd Jacqueline Leite #Ref 2023081800306807
From: Steven Adams <[email-masked]>
To: "[email-masked]" <[email-masked]>, Carla Marquez <[email-masked]>
Date: Fri, 8 Sep 2023 08:06:21 -0400

Good Morning,

Please advise if we have any updates on this.

Thank You

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3845

On Fri, Sep 1, 2023 at 9:41 AM Steven Adams <[email-masked]> wrote:

> Good Morning,
>
> Is there any update on this request?
>
> Thank You
>
>
> Steven Adams
>
> Rework Clerk
>
> 550 Northport Pkwy
>
> Port Wentworth, GA 31407
>
>
> *O:*912.373.7778 x 3845
>
>
> On Fri, Aug 18, 2023 at 9:43 AM [email-masked] <
> [email-masked]> wrote:
>
>> Great! Please hold onto it until further notice.
>>
>> We have reached out to the customer to see if they want us to return the
>> item back.
>>
>>
>> Thank you,
>>
>> Helita
>>
>>
>>
>> ===============================================================================
>>
>>
>> Good Morning,
>>
>>
>> We do still currently have this incorrect item.
>>
>>
>> Thank You
>>
>>
>>
>>
>> Steven Adams
>>
>> Rework Clerk
>>
>> 550 Northport Pkwy
>>
>> Port Wentworth, GA 31407
>>
>>
>>
>> *O:*912.373.7778 x 3845
>>
>>
>>
>> On Fri, Aug 18, 2023 at 8:44 AM Kristal Groover <
>> [email-masked]> wrote:
>>
>>> + adding the rework / returns clerks
>>>
>>> On Thu, Aug 17, 2023, 5:35 PM Customer Service [email-masked] <
>>> [email-masked]> wrote:
>>>
>>>> Hello Kristal-
>>>>
>>>>
>>>> Do you still have the incorrect item for this return (Order
>>>> 108819453341487)? If so, Walmart has instructed us to email the customer
>>>> and have them return the correct item, and to ask the customer if they want
>>>> us to return the incorrect item back to them.  If you still have it, please
>>>> hold onto it until further notice. Please advise.  Thank you.
>>>>
>>>>
>>>> Helita
>>>>
>>>> On Mon, Aug 14, 2023 at 7:28 AM Kristal Groover <
>>>> [email-masked]> wrote:
>>>>
>>>>> The item physically returned (photo sent in original email)  does not
>>>>> match this UPC, nor does it belong to E&E / JLAHOME.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Kristal Groover
>>>>>
>>>>> Operations Manager
>>>>>
>>>>> 550 Northport Pkwy
>>>>>
>>>>> Port Wentworth, GA 31407
>>>>>
>>>>>
>>>>> *O:*912.373.7778 x 3748
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Aug 11, 2023 at 12:22 PM Customer Service
>>>>> [email-masked] <[email-masked]> wrote:
>>>>>
>>>>>> Hello Kristal-
>>>>>>
>>>>>>
>>>>>>
>>>>>> The item UPC is 086569042446. This customer has already been
>>>>>> refunded.
>>>>>>
>>>>>> Please just return back to stock if it is in good condition and
>>>>>> dispose of it if the product is damaged.  Thank you.
>>>>>>
>>>>>>
>>>>>> Home Essence Apartment Jasper Solid Chevron  Quilted Reversible
>>>>>> Microfiber to Cozy Plush Comforter Mini Set, Full/Queen,  Grey
>>>>>>
>>>>>> Purchase Order #: *108819453341487*|RMA #: *133614903265453161*
>>>>>>
>>>>>> RETURN REASON
>>>>>>
>>>>>> *Inadequate Quality*
>>>>>>
>>>>>> CUSTOMER
>>>>>>
>>>>>> *Jacqueline Leite*
>>>>>>
>>>>>> ITEM PRICE
>>>>>>
>>>>>> *$40.59*
>>>>>>
>>>>>> QUANTITY
>>>>>>
>>>>>>    -
>>>>>>
>>>>>>    *x 1*
>>>>>>
>>>>>> Refunded
>>>>>>
>>>>>> RETURN DETAILS
>>>>>>
>>>>>> FedExTracking #:*781469706872*
>>>>>> <https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=781469706872>
>>>>>>
>>>>>> Request Date:07/22/2023
>>>>>>
>>>>>> Return line:1
>>>>>>
>>>>>> Customer Order #:*200010917895804*
>>>>>>
>>>>>> Refund Status:*Refunded*
>>>>>>
>>>>>> Channel:*In Store*
>>>>>>
>>>>>> Refund Channel:*48-Hour Auto*
>>>>>>
>>>>>> Refund  Date:*07/28/2023*
>>>>>>
>>>>>> Tracking Status:*Delivered*
>>>>>>
>>>>>> Refund Mode:*Post Delivery*
>>>>>>
>>>>>> ORDER DETAILS
>>>>>>
>>>>>> Item ID:*208833054*
>>>>>>
>>>>>> PO Line #:*1*
>>>>>>
>>>>>> ORDER BALANCE
>>>>>>
>>>>>> Total Item Price $40.59 x 1$40.59
>>>>>>
>>>>>> Shipping:$0.00
>>>>>>
>>>>>> Taxes:$2.43
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>>
>>>>>> Refund  Amount:$43.02
>>>>>>
>>>>>> Payment Details
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>> Kyle
>>>>>>
>>>>>> Designer Living Customer Service
>>>>>>
>>>>>> [email-masked]
>>>>>>
>>>>>> On Fri, Aug 11, 2023 at 10:44 PM Kristal Groover <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We have received an item with a return label from Jacqueline Leite.
>>>>>>>
>>>>>>> The item does not have a UPC and we can not identify this item to
>>>>>>> belong to E&E / JLAHOME.
>>>>>>>
>>>>>>>
>>>>>>> Please find attached photos and advise how to proceed.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kristal Groover
>>>>>>>
>>>>>>> Operations Manager
>>>>>>>
>>>>>>> 550 Northport Pkwy
>>>>>>>
>>>>>>> Port Wentworth, GA 31407
>>>>>>>
>>>>>>>
>>>>>>> *O:*912.373.7778 x 3748
>>>>>>>
>>>>>>