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[209.85.220.41]) by mx.google.com with SMTPS id w3-20020a05651c118300b002b9b27cf77asor677878ljo.10.2023.09.08.05.06.34 for (Google Transport Security); Fri, 08 Sep 2023 05:06:34 -0700 (PDT) Received-SPF: pass (google.com: domain of steven.adams@ship8.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@ship8-com.20230601.gappssmtp.com header.s=20230601 header.b=gaLuWlc3; spf=pass (google.com: domain of steven.adams@ship8.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=steven.adams@ship8.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=ship8-com.20230601.gappssmtp.com; s=20230601; t=1694174793; x=1694779593; darn=designerliving.com; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :from:to:cc:subject:date:message-id:reply-to; bh=e/pPcvzYUTr4F1VHnyJudjtfeZ0t14+MWiCGoWeDVtY=; b=gaLuWlc3b++qNrWkA1XmyjnHvHPihrQJRVtMeb4adGbo6CZHBV1/pLWLN/0NdloNh1 vFlBM7nznx8YWrTqk7dC5EYDoUZlRKLvBR8yPwx+XfkvDi0Sw9f99uVk8lTn7X4TbSfX AX0DwzqOw2QVUIO/LEvIzrWDNtlQr7YymwLIUD2iX1JbIEnMKG1tI6ymnNfyl4kcyvw6 +ig8IW6VnMfsDCSXhTAvePqUiOceuQM+Nu5WEHgiOn3RPVSkz3Xwr8NDOYvu7UjN4oT+ kalG8EyPI012GvUKdYTpJGv5js6Ic+9Ucj+KZUiL2IHGGfygOJtKNQQ5wU5d3JpnMi80 vHoQ== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20230601; t=1694174793; x=1694779593; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=e/pPcvzYUTr4F1VHnyJudjtfeZ0t14+MWiCGoWeDVtY=; b=VTOh4apKJsZ4vd1DpdotbxS/7pJAvWuEz1WZ1asxqr6Hix96OlSz9CFZ+SvyA00TMv o5B4Lr67GkNKA9bUe3Lg9QFLiaG1MGkMyVPLjh+sBgL21jSvhgX63AUhhNwNgGNvgYre lgW5FIT29gyZVaeSkPyJzCF5g4hLwaqmEReWfd9pjm/QAoNGj0iHttslj9oPJPfAi1G6 W/nGIPShf34Xi7ltqtwDWSktq1n2CxHmIxa5uCj2EoEQjhyvPdqVAhdHswt53lGo1gV2 Wq9dZ3Zt4mLtwx/2i9rrl3SAN/D2pQkF+yjEcJWi2++S92PLmCftcAYDmWrXVxa76ta9 oz7Q== X-Gm-Message-State: AOJu0YwbuumzdX+WWLWmOHmfv+Hw5UC8uvh+/ajpezJrAHYneaYmCQeb 6gVJiBHvx/3gwUBCuNqSENMpKyxIW3A0EJNtHkbkLM5XopjlRnU9 X-Google-Smtp-Source: AGHT+IEGCVNQBhw4rUN7D3lwQ+NbCb9cefWOPSqV0H4xmgaLdjpSo8KufGckAlM224Ou2PUWwrizYlu2zGoDVwOqHr0= X-Received: by 2002:a2e:7e04:0:b0:2bd:a5e:2255 with SMTP id z4-20020a2e7e04000000b002bd0a5e2255mr1576624ljc.28.1694174793182; Fri, 08 Sep 2023 05:06:33 -0700 (PDT) MIME-Version: 1.0 References: <90d39882a02ace9b@9d1d7c4ab51c118f> In-Reply-To: From: Steven Adams Date: Fri, 8 Sep 2023 08:06:21 -0400 Message-ID: Subject: Re: Re: Return rec'd Jacqueline Leite #Ref 2023081800306807 To: "info@designerliving.com" , Carla Marquez Content-Type: multipart/alternative; boundary="000000000000bc445f0604d7ce9b" --000000000000bc445f0604d7ce9b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning, Please advise if we have any updates on this. Thank You Steven Adams Rework Clerk 550 Northport Pkwy Port Wentworth, GA 31407 *O:*912.373.7778 x 3845 On Fri, Sep 1, 2023 at 9:41=E2=80=AFAM Steven Adams wrote: > Good Morning, > > Is there any update on this request? > > Thank You > > > Steven Adams > > Rework Clerk > > 550 Northport Pkwy > > Port Wentworth, GA 31407 > > > *O:*912.373.7778 x 3845 > > > On Fri, Aug 18, 2023 at 9:43=E2=80=AFAM info@designerliving.com < > info@designerliving.com> wrote: > >> Great! Please hold onto it until further notice. >> >> We have reached out to the customer to see if they want us to return the >> item back. >> >> >> Thank you, >> >> Helita >> >> >> >> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D >> >> >> Good Morning, >> >> >> We do still currently have this incorrect item. >> >> >> Thank You >> >> >> >> >> Steven Adams >> >> Rework Clerk >> >> 550 Northport Pkwy >> >> Port Wentworth, GA 31407 >> >> >> >> *O:*912.373.7778 x 3845 >> >> >> >> On Fri, Aug 18, 2023 at 8:44=E2=80=AFAM Kristal Groover < >> kristal.groover@ship8.com> wrote: >> >>> + adding the rework / returns clerks >>> >>> On Thu, Aug 17, 2023, 5:35 PM Customer Service info@designerliving.com = < >>> info@designerliving.com> wrote: >>> >>>> Hello Kristal- >>>> >>>> >>>> Do you still have the incorrect item for this return (Order >>>> 108819453341487)? If so, Walmart has instructed us to email the custom= er >>>> and have them return the correct item, and to ask the customer if they= want >>>> us to return the incorrect item back to them. If you still have it, p= lease >>>> hold onto it until further notice. Please advise. Thank you. >>>> >>>> >>>> Helita >>>> >>>> On Mon, Aug 14, 2023 at 7:28=E2=80=AFAM Kristal Groover < >>>> kristal.groover@ship8.com> wrote: >>>> >>>>> The item physically returned (photo sent in original email) does not >>>>> match this UPC, nor does it belong to E&E / JLAHOME. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> Kristal Groover >>>>> >>>>> Operations Manager >>>>> >>>>> 550 Northport Pkwy >>>>> >>>>> Port Wentworth, GA 31407 >>>>> >>>>> >>>>> *O:*912.373.7778 x 3748 >>>>> >>>>> >>>>> >>>>> On Fri, Aug 11, 2023 at 12:22=E2=80=AFPM Customer Service >>>>> info@designerliving.com wrote: >>>>> >>>>>> Hello Kristal- >>>>>> >>>>>> >>>>>> >>>>>> The item UPC is 086569042446. This customer has already been >>>>>> refunded. >>>>>> >>>>>> Please just return back to stock if it is in good condition and >>>>>> dispose of it if the product is damaged. Thank you. >>>>>> >>>>>> >>>>>> Home Essence Apartment Jasper Solid Chevron Quilted Reversible >>>>>> Microfiber to Cozy Plush Comforter Mini Set, Full/Queen, Grey >>>>>> >>>>>> Purchase Order #: *108819453341487*|RMA #: *133614903265453161* >>>>>> >>>>>> RETURN REASON >>>>>> >>>>>> *Inadequate Quality* >>>>>> >>>>>> CUSTOMER >>>>>> >>>>>> *Jacqueline Leite* >>>>>> >>>>>> ITEM PRICE >>>>>> >>>>>> *$40.59* >>>>>> >>>>>> QUANTITY >>>>>> >>>>>> - >>>>>> >>>>>> *x 1* >>>>>> >>>>>> Refunded >>>>>> >>>>>> RETURN DETAILS >>>>>> >>>>>> FedExTracking #:*781469706872* >>>>>> >>>>>> >>>>>> Request Date:07/22/2023 >>>>>> >>>>>> Return line:1 >>>>>> >>>>>> Customer Order #:*200010917895804* >>>>>> >>>>>> Refund Status:*Refunded* >>>>>> >>>>>> Channel:*In Store* >>>>>> >>>>>> Refund Channel:*48-Hour Auto* >>>>>> >>>>>> Refund Date:*07/28/2023* >>>>>> >>>>>> Tracking Status:*Delivered* >>>>>> >>>>>> Refund Mode:*Post Delivery* >>>>>> >>>>>> ORDER DETAILS >>>>>> >>>>>> Item ID:*208833054* >>>>>> >>>>>> PO Line #:*1* >>>>>> >>>>>> ORDER BALANCE >>>>>> >>>>>> Total Item Price $40.59 x 1$40.59 >>>>>> >>>>>> Shipping:$0.00 >>>>>> >>>>>> Taxes:$2.43 >>>>>> >>>>>> >>>>>> ------------------------------ >>>>>> >>>>>> Refund Amount:$43.02 >>>>>> >>>>>> Payment Details >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> Best regards, >>>>>> >>>>>> Kyle >>>>>> >>>>>> Designer Living Customer Service >>>>>> >>>>>> info@designerliving.com >>>>>> >>>>>> On Fri, Aug 11, 2023 at 10:44=E2=80=AFPM Kristal Groover < >>>>>> kristal.groover@ship8.com> wrote: >>>>>> >>>>>>> [image: PXL_20230811_132630847.jpg] >>>>>>> [image: PXL_20230811_132634474.jpg] >>>>>>> >>>>>>> >>>>>>> We have received an item with a return label from Jacqueline Leite. >>>>>>> >>>>>>> The item does not have a UPC and we can not identify this item to >>>>>>> belong to E&E / JLAHOME. >>>>>>> >>>>>>> >>>>>>> Please find attached photos and advise how to proceed. >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> Kristal Groover >>>>>>> >>>>>>> Operations Manager >>>>>>> >>>>>>> 550 Northport Pkwy >>>>>>> >>>>>>> Port Wentworth, GA 31407 >>>>>>> >>>>>>> >>>>>>> *O:*912.373.7778 x 3748 >>>>>>> >>>>>> --000000000000bc445f0604d7ce9b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Good Morning,

Please advise if we have any updates= on this.

Thank You


Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407


O:912.373.7778 x 3845

=


On Fri, Sep 1, 2023 at 9:41=E2=80= =AFAM Steven Adams <steven.ada= ms@ship8.com> wrote:
Good Morning,=C2=A0

Is ther= e any update on this request?

Thank You
<= div>


St= even Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407


O:912.373.7778 x 3845



On Fri, Aug 18, 2023 at 9:43=E2=80=AFAM= info@designer= living.com <info@designerliving.com> wrote:

Great! Please hold onto it until further not= ice.

We have reached out to the customer to see if they want us to re= turn the item back.


Thank you,

Helita


=

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D


Good Morning,


We do still= currently have this incorrect item.


Thank You


<= br>


Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentwo= rth, GA 31407


<= br>

O:<= /strong>912.373.7778 x 3845



On Fri, Aug = 18, 2023 at 8:44=E2=80=AFAM Kristal Groover <kristal.groover@ship8.com> wrote= :

+ adding the = rework / returns clerks


On Thu, Aug 17, 2023, 5:35 PM Customer Se= rvice info@des= ignerliving.com <info@designerliving.com> wrote:

Hello Kristal-


Do you = still have the incorrect item for this return (Order 108819453341487)? If s= o, Walmart has instructed us to email the customer and have them return the= correct item, and to ask the customer if they want us to return the incorr= ect item back to them.=C2=A0 If you still have it, please hold onto it unti= l further notice. Please advise.=C2=A0 Thank you.=C2=A0=C2=A0


Helita


On Mon, Aug 14, 2023 at 7:28=E2=80=AFAM Kristal Groove= r <krista= l.groover@ship8.com> wrote:

The item physically returned (photo sent in original=C2= =A0email)=C2=A0 does not match this UPC, nor does it belong to E&E / JL= AHOME.





Krista= l Groover

Operations Manager=

550 Northport Pkwy

Port Wentworth, GA 31407


O:912.373.7778 x 3748



On Fri, Aug 11, 2023 at 1= 2:22=E2=80=AFPM Customer Service info@designerliving.com <info@designerliving.com> wrote:=

Hello Kristal-=

=C2=A0

The item UPC is=C2=A0086569042446.=C2= =A0This customer has already been refunded.

Pleas= e just return back to stock if it is in good condition and dispose of it if= the=C2=A0product is damaged.=C2=A0 Thank you.


=

ORDER BALANCE

Total Item Price=C2=A0= $40.59=C2=A0x=C2= =A01$40.59=

Shipping:$0.00

Taxes:$2.43

=C2=A0

Refund =C2=A0Amount:$43.02

Payment Details

Home Essence Ap= artment Jasper Solid Chevron =C2=A0Quilted Reversible Microfiber to Cozy Plush Comforter Mini Set, Full= /Queen, =C2=A0Grey

Purchase Order #:=C2=A01088= 19453341487|RMA #:=C2=A0133614903265453161

RETURN REASON

Inadequate Quality

CUSTOMER<= /p>

Jacqueline Leite

ITEM PRICE

$= 40.59

QUANTITY

  • x=C2=A01

Refunded

RETURN DETAILS

FedExTracking #:781469706872

Request Date:= 07/22/2023

Return line:1

Customer Order= #:200010917895804

Refund Status:Refunded

Channel:In Store

Refund Channel:48-Hour Auto

Refund =C2=A0Date:07/28/2023

Tracking Status:Delivered<= /strong>

Refund Mode:Post Delivery

ORDER DETAILS

= Item ID:20883305= 4

PO Line #:1


=C2= =A0

Best regards,

Kyle

info@design= erliving.com


On Fri, Aug 11, 2023 at 10:44=E2=80=AFPM Kristal= Groover <kristal.groover@ship8.com> wrote:

3D"PXL_20230811_132630847.jpg"
3D"PXL_20230811_132634474.jpg"


We have received=C2=A0an item with a r= eturn label from Jacqueline Leite.

The item does not have a UPC and w= e can not identify this item to belong to E&E / JLAHOME.


=

Please find attached=C2=A0photos and advise how to=C2=A0proceed.

<= br>




Kristal Groover

Operations Manager

<= p class=3D"MsoNormal" style=3D"margin:0px;font-size:small;font-style:normal= ;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;tex= t-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(2= 55,255,255)">550 Northport Pkwy

Por= t Wentworth, GA 31407


O:912.373.77= 78 x 3748

--000000000000bc445f0604d7ce9b--