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Date: Thu, 07 Sep 2023 18:57:07 +0000
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Subject: Re: Re: Message from Walmart.com Customer: Ask a question, 200011201115615
 #Ref 2023090600307456
From: jennie block <c-F0DBC991DE8B4A679E6154782EBE6406@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div dir=3D"auto">Walmart sees the product was return to your Warehouse on =
the 24th of August</div><br><div class=3D"gmail_quote"><div dir=3D"ltr" cla=
ss=3D"gmail_attr">On Thu, Sep 7, 2023, 9:26 AM Designer Living Inc. &lt;<a =
href=3D"mailto:s-F0DBC991DE8B4A679E6154782EBE6406@relay.walmart.com">s-F0DB=
C991DE8B4A679E6154782EBE6406@relay.walmart.com</a>&gt; wrote:<br></div><blo=
ckquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #c=
cc solid;padding-left:1ex"><p><span style=3D"color:rgb(34,34,34);font-famil=
y:Arial,Helvetica,sans-serif;font-size:small;background-color:rgb(255,255,2=
55)">Hello Jennie / Walmart -</span></p><p><span style=3D"color:rgb(34,34,3=
4);font-family:Arial,Helvetica,sans-serif;font-size:small;background-color:=
rgb(255,255,255)"><br></span></p><p><font color=3D"#222222" face=3D"Arial, =
Helvetica, sans-serif" size=3D"2"><span style=3D"background-color:rgb(255,2=
55,255)">We appreciate your response. We apologize for the inconvenience th=
is issue have caused you. As we have mentioned,=C2=A0<span style=3D"color:r=
gb(34,34,34);font-family:Arial,Helvetica,sans-serif;font-size:small;backgro=
und-color:rgb(255,255,255)">our warehouse inspects all returns, to ensure t=
hat items are not damaged etc. and are in their original packaging. Once it=
 is confirmed that the item is returned in good condition, we will then pro=
cess the refund.</span></span></font></p><p><br></p><p><font color=3D"#2222=
22" face=3D"Arial, Helvetica, sans-serif" size=3D"2"><span style=3D"backgro=
und-color:rgb(255,255,255)"></span></font></p><p><span style=3D"color:rgb(3=
4,34,34);font-family:Arial,Helvetica,sans-serif;font-size:12px"><span style=
=3D"background-color:rgb(255,255,255)">Sincerely,</span></span></p><p><span=
 style=3D"color:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;font-s=
ize:12px"><span style=3D"background-color:rgb(255,255,255)"><br></span></sp=
an></p><p><span style=3D"color:rgb(34,34,34);font-family:Arial,Helvetica,sa=
ns-serif;font-size:12px"><span style=3D"background-color:rgb(255,255,255)">=
Trisha=C2=A0</span></span></p><p><span style=3D"color:rgb(34,34,34);font-fa=
mily:Arial,Helvetica,sans-serif;font-size:12px"><span style=3D"background-c=
olor:rgb(255,255,255)">Designer Living Customer Service</span></span></p><p=
><span style=3D"color:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;=
font-size:12px"><span style=3D"background-color:rgb(255,255,255)">1-888-879=
-8790</span></span></p><p><span style=3D"color:rgb(34,34,34);font-family:Ar=
ial,Helvetica,sans-serif;font-size:12px"><span style=3D"background-color:rg=
b(255,255,255)"><a href=3D"mailto:info@designerliving.com" target=3D"_blank=
" rel=3D"noreferrer">info@designerliving.com</a></span></span></p><p>=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D</p><p><br></p><p>Unfortunately this is the same text that you give m=
e every single day if you receive the product in Walmart sees you receive t=
he product back on the 24th and I have proof you got it back on the 24th I =
should be here anymore than the same message every time</p><p><br></p><p>On=
 Thu, Sep 7, 2023, 8:53 AM Designer Living Inc. &lt;<a href=3D"mailto:s-F0D=
BC991DE8B4A679E6154782EBE6406@relay.walmart.com" target=3D"_blank" rel=3D"n=
oreferrer">s-F0DBC991DE8B4A679E6154782EBE6406@relay.walmart.com</a>&gt; wro=
te:<br></p><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;bor=
der-left:1px #ccc solid;padding-left:1ex"><p><span style=3D"color:rgb(34,34=
,34);font-family:Arial,Helvetica,sans-serif;font-size:small;background-colo=
r:rgb(255,255,255)">Helli Jennie / Walmart -</span></p><p><span style=3D"co=
lor:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;font-size:small;ba=
ckground-color:rgb(255,255,255)"><br></span></p><p><span style=3D"color:rgb=
(34,34,34);font-family:Arial,Helvetica,sans-serif;font-size:small;backgroun=
d-color:rgb(255,255,255)">Thank you for your email. Please note that=C2=A0o=
nce a return has been received, our warehouse inspects all returns, to ensu=
re that items are not damaged etc. and are in their original packaging.=C2=
=A0With that being said, they will then process the paperwork and forward o=
nto our Customer Service team to process the refund.=C2=A0The whole process=
 takes approximately 15-20 business days but it can happen sooner. We appre=
ciate your patience as the investigation is still going on.</span></p><p><s=
pan style=3D"color:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;fon=
t-size:small;background-color:rgb(255,255,255)"><br></span></p><p><span sty=
le=3D"color:#222222;font-family:Arial,Helvetica,sans-serif;font-size:12px">=
<span style=3D"background-color:rgb(255,255,255)">Sincerely,</span></span><=
/p><p><span style=3D"color:#222222;font-family:Arial,Helvetica,sans-serif;f=
ont-size:12px"><span style=3D"background-color:rgb(255,255,255)"><br></span=
></span></p><p><span style=3D"color:#222222;font-family:Arial,Helvetica,san=
s-serif;font-size:12px"><span style=3D"background-color:rgb(255,255,255)">T=
risha=C2=A0</span></span></p><p><span style=3D"color:#222222;font-family:Ar=
ial,Helvetica,sans-serif;font-size:12px"><span style=3D"background-color:rg=
b(255,255,255)">Designer Living Customer Service</span></span></p><p><span =
style=3D"color:#222222;font-family:Arial,Helvetica,sans-serif;font-size:12p=
x"><span style=3D"background-color:rgb(255,255,255)">1-888-879-8790</span><=
/span></p><p><span style=3D"color:#222222;font-family:Arial,Helvetica,sans-=
serif;font-size:12px"><span style=3D"background-color:rgb(255,255,255)"><a =
href=3D"mailto:info@designerliving.com" target=3D"_blank" rel=3D"noreferrer=
">info@designerliving.com</a><br></span></span></p><p><br></p><p>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D</p><p><br></p><p>Dear Designer Living Inc.,=C2=A0</p><p><br></p><p>jenn=
ie block wants to connect with you for the order below:</p><p><br></p><p><s=
trong> Customer Order Number</strong>:=C2=A0 200011201115615</p><p><strong>=
 Purchase Order No</strong>:=C2=A0 108823060127935</p><p><strong> Reason fo=
r Contact: </strong>=C2=A0Ask a question</p><p><strong> Item name/number:</=
strong>=C2=A0 Comfort Spaces Paisley 9-Piece Bed in a Bag Queen Comforter S=
ets with Sheet Set and Side Pockets, Down Alternative Bedding Set Yellow Pa=
isley/315634647</p><p><br><br></p><p><strong>Customer Message</strong>:<br>=
</p><p>Hi I ordered this comforter and return it the same day it was delive=
red with the box on open FedEx said that it was delivered to your factory o=
n the 24th of August I still have not got a refund or any notification what=
soever I have called Walmart and they said I should have gotten a refund by=
 now at least by the 9th and they show that it was returned back to your fa=
ctory so I need to know where is my refund I keep hearing 21 up to 21 days =
but it&#39;s never took that long before</p><p><br></p><p><strong>What you =
need to do now:</strong></p><p>1. Reply to this message to contact the cust=
omer, and do so within 48 hours, per the guidelines outlined in the <a href=
=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Customer_Ser=
vice_Requirements" target=3D"_blank" rel=3D"noreferrer">Marketplace Seller =
Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br><br></p><p>Thank you=
,=C2=A0</p><p>Your Walmart Customer Care Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJw=
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/p>
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</blockquote></div>
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