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[209.85.220.41]) by mx.google.com with SMTPS id z21-20020a195e55000000b004f5bc12c27esor1951171lfi.3.2023.09.01.07.54.05 for (Google Transport Security); Fri, 01 Sep 2023 07:54:05 -0700 (PDT) Received-SPF: pass (google.com: domain of steven.adams@ship8.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@ship8-com.20230601.gappssmtp.com header.s=20230601 header.b="ClY/Na16"; spf=pass (google.com: domain of steven.adams@ship8.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=steven.adams@ship8.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=ship8-com.20230601.gappssmtp.com; s=20230601; t=1693580044; x=1694184844; darn=designerliving.com; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :from:to:cc:subject:date:message-id:reply-to; bh=Oix2J2SzE9vSyu6o8+25oqplm/ub2MtDiYiyap+NbnE=; b=ClY/Na167Jo8z1sP0mB+ftJ205ogy5qxJRKGszuKiJQiDeqGUvhgbHtEZ4a9GOs0yl NBkWXaz2dgV3ue66XLU2wtpvlrmYqnEFTXlpa0ZS8TTXiV4CdJrrmh694lLL+aQB4GKF QhhAU4rDY9bnr+LbtJ5tBAUaCZ/VGFT4JsLzFVV1wEtLcXzVZBzhoAJ8civLNfvy+f/T 6dkkRh2jndhLF4rZrt7BRGh9fknuWZ/zYV6L5DWL4eGEOUfWDGmSRANTOYdmGJPHWuDI bnprsThV6cEGfy6NzNVfsAMUkREBvV+OGlaliNK9iRUFNs0ve56KD4c9FbEu1kVvHES+ TH2g== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20221208; t=1693580044; x=1694184844; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=Oix2J2SzE9vSyu6o8+25oqplm/ub2MtDiYiyap+NbnE=; b=Y9klfjva95kg7OMhv26lSSB+oarjwdUWwe7HLIctdAjxSuiPaqTZtc1MyelKWhW2h+ zx+GpBdLAJ6r17xOak9XwVfPk+VCrBpzN8n8WBYFNbhUWr2a2mH9sSAXkE0syVotqAI4 SeP+KGA5RgsN5yg2PRDmeqzJydMQ17YmWbQhfpMZg9EkZMelxlPZuamUviQbbCQdQuW8 22vmQf4ti+6TMRTktztG3x2/LO0KchvS3wBn2ffj9ofjq1Uh5XVPbIgl2dwAmepfyVjU 45Bqq17EFt4ShGJG7HrTzloggKAZUH6zul6Vv4yEtdC2ioIyTgRtZHSMNAHSPcVIzSY6 OE4g== X-Gm-Message-State: AOJu0YzgUM9WcwsFwy6Ex4L1Re2CNQIFCh+SZeDHYeK/PVSycGfecU4k C5PgVSBNGEqPyQw9rPJG4uCVJEu8YJRqVZcFAGtG2zf+3aCMWKJv X-Google-Smtp-Source: AGHT+IGmaQ+fNZWS9EpMlTF1W6z8wPTcPEUwRsBibvedD96oNNDIFEDJ/nnHLONSAMhdck2E7xQKimlnjpCkmSixOd8= X-Received: by 2002:a05:6512:3148:b0:500:b964:37e0 with SMTP id s8-20020a056512314800b00500b96437e0mr1654878lfi.6.1693580044219; Fri, 01 Sep 2023 07:54:04 -0700 (PDT) MIME-Version: 1.0 References: In-Reply-To: From: Steven Adams Date: Fri, 1 Sep 2023 10:53:51 -0400 Message-ID: Subject: Re: Re: Re: Customer: Kisha Simon, TRK# 782402515650, Order# 108819041034340 #Ref 2023090100317271 To: "info@designerliving.com" Content-Type: multipart/alternative; boundary="000000000000ef4d8806044d540b" --000000000000ef4d8806044d540b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Will do, thank you! Steven Adams Rework Clerk 550 Northport Pkwy Port Wentworth, GA 31407 *O:*912.373.7778 x 3845 On Fri, Sep 1, 2023 at 10:53=E2=80=AFAM info@designerliving.com < info@designerliving.com> wrote: > Hello Steven- > > > Thank you for the photos that you have provided. We have confirmed that > the customer returned because the worng item was delivered. The customer > has been refunded, kindly return to stock if the item is in good conditio= n > and dispose of it if it is damaged. > > > Comfort Spaces Queen Comforter Set with Bed skirt Microfiber 5-Piece > Floral Printed Comforter Set, Blush/Gray > > Purchase Order #: *108819041034340*|RMA #: *133149515383668947* > > RETURN REASON > > *Inadequate Quality* > > CUSTOMER > > *Kisha Simon* > > ITEM PRICE > > *$46.99* > > QUANTITY > > - > > *x 1* > > Refunded > > RETURN DETAILS > > FedExTracking #:*782402515650* > > > Request Date:08/13/2023 > > Return line:1 > > Customer Order #:*200011081719107* > > Refund Status:*Refunded* > > Channel:*In Store* > > Refund Channel:*48-Hour Auto* > > Refund Date:*08/22/2023* > > Tracking Status:*Delivered* > > Refund Mode:*Post Delivery* > > ORDER DETAILS > > Item ID:*1684712047* > > PO Line #:*1* > > ORDER BALANCE > > Total Item Price $46.99 x 1$46.99 > > Shipping:$0.00 > > Taxes:$3.41 > > ------------------------------ > > > Refund Amount:$50.40 > > > > Sincerely, > > Kyle > > Desginer Living > > info@designerliving.com > > > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D > > > Good Morning, > > > Please see attachments for photos requested. > > > Thank You > > > > > Steven Adams > > Rework Clerk > > 550 Northport Pkwy > > Port Wentworth, GA 31407 > > > > *O:*912.373.7778 x 3845 > > > > On Fri, Sep 1, 2023 at 10:30=E2=80=AFAM info@designerliving.com < > info@designerliving.com> wrote: > >> Hello Steven- >> >> >> Can you provide us the actual photo of the product that was returned? >> Thank you. >> >> Sincerely, >> >> >> Kyle >> >> Designer Living Customer Service Representative >> >> info@designerliving.com >> >> >> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D >> >> >> Good Morning, >> >> >> Is there any update on this request? Please advise how you would like us >> to proceed with processing this order. >> >> >> Thank You >> >> >> Steven Adams >> >> Rework Clerk >> >> 550 Northport Pkwy >> >> Port Wentworth, GA 31407 >> >> >> >> *O:*912.373.7778 x 3845 >> >> >> >> On Thu, Aug 24, 2023 at 3:17=E2=80=AFPM Steven Adams >> wrote: >> >>> Good Afternoon, >>> >>> >>> Is there any update on this request. >>> >>> >>> Thank You >>> >>> >>> Steven Adams >>> >>> Rework Clerk >>> >>> 550 Northport Pkwy >>> >>> Port Wentworth, GA 31407 >>> >>> >>> >>> *O:*912.373.7778 x 3845 >>> >>> >>> >>> On Tue, Aug 22, 2023 at 2:24=E2=80=AFPM Steven Adams >>> wrote: >>> >>>> Good Afternoon, >>>> >>>> >>>> We received a return from the following customer. Upon researching the >>>> order number in Sales order list, we noticed that the item number that= we >>>> received was different from the item number that is listed under the o= rder >>>> number. Can you advise if the customer returned the item due to not >>>> receiving the correct item or if they returned the wrong item by accid= ent. >>>> The item number that is listed under the order number is CS10-1509 and= the >>>> item number that we physically received was HE10-416-1. >>>> >>>> >>>> Please see attachment for photo of return label for reference, >>>> >>>> >>>> Please advise how you would like us to proceed with this return. >>>> >>>> >>>> Thank You >>>> >>>> >>>> Steven Adams >>>> >>>> Rework Clerk >>>> >>>> 550 Northport Pkwy >>>> >>>> Port Wentworth, GA 31407 >>>> >>>> >>>> >>>> *O:*912.373.7778 x 3845 >>>> >>> --000000000000ef4d8806044d540b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Will do, thank you!=C2=A0


Steven Adams

Rework Clerk<= /p>

550 Northport Pkwy

Port Wentworth, GA 31407


O:912.373.7778 x 3845



On Fri, Sep 1, 2023 at 10:53=E2= =80=AFAM info@designerliving.com= <info@designerliving.com= > wrote:
=

Hello Steven-


Thank you for the photos that you have pr= ovided. We have confirmed that the customer returned because the worng item= was delivered. The customer has been refunded, kindly return to stock if t= he item is in good condition and dispose of it if it is damaged.

=

<= /tr>
Comfort Spaces Queen Comforter Set with Bed skirt= =C2=A0 Microfiber 5-Piece Floral Printed Comforter Set, Blush/Gray<= /p>

Purchase Order #:=C2=A0108819041034340|RMA #:=C2=A0133149515383= 668947

<= span style=3D"font-size:14px;font-family:Helvetica,sans-serif;color:rgb(46,= 47,50);border:1px solid windowtext;padding:0px">RETURN REASON

Inadequate Quality

CUSTOMER

Kisha Simon<= /span>

ITEM PRICE

$46.99

QUANTITY

  • x=C2=A01

Refunded

RETURN DETAILS

FedExTr= acking #:782402515650

Request Date:08/13/2023

Return line:1

Customer Order #:200011081719107

Refund Status:Refunded

Channel:In S= tore

Refund Channel:48-Hou= r Auto

<= span style=3D"font-size:14px;font-family:Helvetica,sans-serif;color:rgb(46,= 47,50);border:1px solid windowtext;padding:0px">Refund Date:08/22/2023

Tracking Status:Delivered

Refund Mode:Post Delivery

ORDER D= ETAILS

Item ID:1684712047<= /span>

PO Line #:1

ORDER BALANCE

Total Item Pr= ice=C2=A0$46.99=C2=A0x=C2=A01$46.99

Shipping:$0.00

Taxes:$3.41

=C2=A0
 =C2=A0

Refund =C2=A0 Amount:$50.40

=C2= =A0

Sincerely,

Kyle

Desginer Living

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D


Good Morning,


Please s= ee attachments=C2=A0for photos requested.


Thank You




Steven Adams

Rework Clerk

550 Northport Pkw= y

Port W= entworth, GA 31407



O:912.373.7778 x 3845



On Fri,= Sep 1, 2023 at 10:30=E2=80=AFAM info@designerliving.com <info@designerliving.com> wrote:=

Hello Steven-<= /p>


Can you provide us the actual photo of the product that wa= s returned? Thank you.

Sincerely,


Kyle

Designe= r Living Customer Service Representative

info@designerliving.com

=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D


Good Morning,


Is there any update = on this request? Please advise how you would like us to proceed with proces= sing this order.


Thank You

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31= 407


=


O:91= 2.373.7778 x 3845



On Thu, Aug 24, 2023 a= t 3:17=E2=80=AFPM Steven Adams <steven.adams@ship8.com> wrote:

Good Afternoon,


Is there any update on this request.


Thank You


Steven Adam= s

Rework Clerk

550 Northpor= t Pkwy

P= ort Wentworth, GA 31407



<= strong>O:912.373.7778 x 3845



On Tue, A= ug 22, 2023 at 2:24=E2=80=AFPM Steven Adams <steven.adams@ship8.com> wrote:
<= /p>

Good Afternoon,

=


We received=C2=A0a return from the following customer. Upon r= esearching the order number in Sales order list, we noticed that the item n= umber that we received=C2=A0was different from the item number that is list= ed under the order number. Can you advise if the customer returned the item= due to not receiving=C2=A0the correct item or if they returned the wrong i= tem by accident. The item number that is listed under the order number is C= S10-1509 and the item number that we physically received was HE10-416-1.


Please see attachment for photo of return label for referenc= e,


Please advise how you would like us to proceed with thi= s return.


Thank You


Steven Adams

Rework Clerk

550 Northport= Pkwy

Po= rt Wentworth, GA 31407



O:912.373.7778 x 3845

--000000000000ef4d8806044d540b--