Subject: Re: Re: Re: Customer: Kisha Simon, TRK# 782402515650, Order# 108819041034340 #Ref 2023090100317271
From: Steven Adams <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 1 Sep 2023 10:53:51 -0400

Will do, thank you!

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3845

On Fri, Sep 1, 2023 at 10:53 AM [email-masked] <
[email-masked]> wrote:

> Hello Steven-
>
>
> Thank you for the photos that you have provided. We have confirmed that
> the customer returned because the worng item was delivered. The customer
> has been refunded, kindly return to stock if the item is in good condition
> and dispose of it if it is damaged.
>
>
> Comfort Spaces Queen Comforter Set with Bed skirt   Microfiber 5-Piece
> Floral Printed Comforter Set, Blush/Gray
>
> Purchase Order #: *108819041034340*|RMA #: *133149515383668947*
>
> RETURN REASON
>
> *Inadequate Quality*
>
> CUSTOMER
>
> *Kisha Simon*
>
> ITEM PRICE
>
> *$46.99*
>
> QUANTITY
>
>    -
>
>    *x 1*
>
> Refunded
>
> RETURN DETAILS
>
> FedExTracking #:*782402515650*
> <https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=782402515650>
>
> Request Date:08/13/2023
>
> Return line:1
>
> Customer Order #:*200011081719107*
>
> Refund Status:*Refunded*
>
> Channel:*In Store*
>
> Refund Channel:*48-Hour Auto*
>
> Refund Date:*08/22/2023*
>
> Tracking Status:*Delivered*
>
> Refund Mode:*Post Delivery*
>
> ORDER DETAILS
>
> Item ID:*1684712047*
>
> PO Line #:*1*
>
> ORDER BALANCE
>
> Total Item Price $46.99 x 1$46.99
>
> Shipping:$0.00
>
> Taxes:$3.41
>
> ------------------------------
>
>
> Refund   Amount:$50.40
>
>
>
> Sincerely,
>
> Kyle
>
> Desginer Living
>
> [email-masked]
>
>
> ===============================================================================
>
>
> Good Morning,
>
>
> Please see attachments for photos requested.
>
>
> Thank You
>
>
>
>
> Steven Adams
>
> Rework Clerk
>
> 550 Northport Pkwy
>
> Port Wentworth, GA 31407
>
>
>
> *O:*912.373.7778 x 3845
>
>
>
> On Fri, Sep 1, 2023 at 10:30 AM [email-masked] <
> [email-masked]> wrote:
>
>> Hello Steven-
>>
>>
>> Can you provide us the actual photo of the product that was returned?
>> Thank you.
>>
>> Sincerely,
>>
>>
>> Kyle
>>
>> Designer Living Customer Service Representative
>>
>> [email-masked]
>>
>>
>> ===============================================================================
>>
>>
>> Good Morning,
>>
>>
>> Is there any update on this request? Please advise how you would like us
>> to proceed with processing this order.
>>
>>
>> Thank You
>>
>>
>> Steven Adams
>>
>> Rework Clerk
>>
>> 550 Northport Pkwy
>>
>> Port Wentworth, GA 31407
>>
>>
>>
>> *O:*912.373.7778 x 3845
>>
>>
>>
>> On Thu, Aug 24, 2023 at 3:17 PM Steven Adams <[email-masked]>
>> wrote:
>>
>>> Good Afternoon,
>>>
>>>
>>> Is there any update on this request.
>>>
>>>
>>> Thank You
>>>
>>>
>>> Steven Adams
>>>
>>> Rework Clerk
>>>
>>> 550 Northport Pkwy
>>>
>>> Port Wentworth, GA 31407
>>>
>>>
>>>
>>> *O:*912.373.7778 x 3845
>>>
>>>
>>>
>>> On Tue, Aug 22, 2023 at 2:24 PM Steven Adams <[email-masked]>
>>> wrote:
>>>
>>>> Good Afternoon,
>>>>
>>>>
>>>> We received a return from the following customer. Upon researching the
>>>> order number in Sales order list, we noticed that the item number that we
>>>> received was different from the item number that is listed under the order
>>>> number. Can you advise if the customer returned the item due to not
>>>> receiving the correct item or if they returned the wrong item by accident.
>>>> The item number that is listed under the order number is CS10-1509 and the
>>>> item number that we physically received was HE10-416-1.
>>>>
>>>>
>>>> Please see attachment for photo of return label for reference,
>>>>
>>>>
>>>> Please advise how you would like us to proceed with this return.
>>>>
>>>>
>>>> Thank You
>>>>
>>>>
>>>> Steven Adams
>>>>
>>>> Rework Clerk
>>>>
>>>> 550 Northport Pkwy
>>>>
>>>> Port Wentworth, GA 31407
>>>>
>>>>
>>>>
>>>> *O:*912.373.7778 x 3845
>>>>
>>>