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Thank you, Walmart Partner Performance --------------- Original Message --------------- From: Anna Yan [anna.yan@jlahome.com] Sent: 18/8/2023 4:16 am To: partnerhelp@wal-mart.com Cc: fengjing@syncsoftinc.com; anna.yan@designerliving.com; helen.chen@jlaho= me.com; info@designerliving.com Subject: EXT: Re: Second Warning: Walmart Marketplace Partner Performance N= otification [ ref:_00D61ZKTc._5008Y2FhQPW:ref ] EXTERNAL: Report suspicious emails to Email Abuse. Hi Walmart, There's some system issue on our side that we are experiencing late shipmen= t. We totally understand how on-time shipping is important to our customers= , and we will try everything we can do to improve the shipping performance = asap! We are working hard with our internal IT team to fix the issue and hope thi= s can be solved soon. We'll also reach out to the carrier and see anything = else we can do to improve the shipping performance. Thank you! Best Regards, Anna Yan | E-Commerce Team E&E Co., LTD. (DBA JLA Home) | Fremont, CA P: 510-490-9788 EXT 2302 E: anna.yan@jlahome.com On Thu, Aug 17, 2023 at 2:20?AM Walmart Partner Support wrote: Hello Designer Living Inc, Recently, we have identified several late orders from your account over the= last 30 days, making your OTD rating a concern. Please review your orders in Seller Center, via API, or through your soluti= on provider, verify if your orders have been shipped on time, and resolve t= he issue. Please respond within 24 hours with an explanation and a plan of = action to help improve your performance. Non-compliance and failure to do s= o may impact your performance metrics and an action could be taken against = your account. You can view your performance metrics, here. On-Time Delivery is a critical component of Walmart=92s Seller Performance = Standards. To resolve On-Time Delivery issues, ensure your shipping templates are set = to best fit your delivery capabilities. Click here for information about ch= oosing the best shipping method and carrier for On-Time Delivery. For additional information about our Performance standards, please click he= re. Thank you, Walmart Marketplace Partner Performance ref:_00D61ZKTc._5008Y2FhQPW:ref ------=_Part_2785_811911693.1693578260522 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit Hi,

Thank you for your response, We have received your Plan of action.

Thank you,
Walmart Partner Performance


--------------- Original Message ---------------
From: Anna Yan [anna.yan@jlahome.com]
Sent: 18/8/2023 4:16 am
To: partnerhelp@wal-mart.com
Cc: fengjing@syncsoftinc.com; anna.yan@designerliving.com; helen.chen@jlahome.com; info@designerliving.com
Subject: EXT: Re: Second Warning: Walmart Marketplace Partner Performance Notification [ ref:_00D61ZKTc._5008Y2FhQPW:ref ]
 
EXTERNAL: Report suspicious emails to Email Abuse.
 
Hi Walmart,
 
There's some system issue on our side that we are experiencing late shipment. We totally understand how on-time shipping is important to our customers, and we will try everything we can do to improve the shipping performance asap!
We are working hard with our internal IT team to fix the issue and hope this can be solved soon. We'll also reach out to the carrier and see anything else we can do to improve the shipping performance. 
 
Thank you!
 
Best Regards,
 
Anna Yan | E-Commerce Team
E&E Co., LTD. (DBA JLA Home) | Fremont, CA
P: 510-490-9788 EXT 2302
 
On Thu, Aug 17, 2023 at 2:20?AM Walmart Partner Support <partnerhelp@wal-mart.com> wrote:
MP_PPNotification

Hello Designer Living Inc,

Recently, we have identified several late orders from your account over the last 30 days, making your OTD rating a concern.

Please review your orders in Seller Center, via API, or through your solution provider, verify if your orders have been shipped on time, and resolve the issue. Please respond within 24 hours with an explanation and a plan of action to help improve your performance. Non-compliance and failure to do so may impact your performance metrics and an action could be taken against your account. You can view your performance metrics, here.

On-Time Delivery is a critical component of Walmart’s Seller Performance Standards. 

To resolve On-Time Delivery issues, ensure your shipping templates are set to best fit your delivery capabilities. Click here for information about choosing the best shipping method and carrier for On-Time Delivery.

For additional information about our Performance standards, please click here.

Thank you,

Walmart Marketplace Partner Performance

3
 
 
 
 
 
 
 
 
 
 
 


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