Subject: Re: Re: Return rec'd Jacqueline Leite #Ref 2023081800306807
From: Steven Adams <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 1 Sep 2023 09:41:16 -0400

Good Morning,

Is there any update on this request?

Thank You

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3845

On Fri, Aug 18, 2023 at 9:43 AM [email-masked] <
[email-masked]> wrote:

> Great! Please hold onto it until further notice.
>
> We have reached out to the customer to see if they want us to return the
> item back.
>
>
> Thank you,
>
> Helita
>
>
>
> ===============================================================================
>
>
> Good Morning,
>
>
> We do still currently have this incorrect item.
>
>
> Thank You
>
>
>
>
> Steven Adams
>
> Rework Clerk
>
> 550 Northport Pkwy
>
> Port Wentworth, GA 31407
>
>
>
> *O:*912.373.7778 x 3845
>
>
>
> On Fri, Aug 18, 2023 at 8:44 AM Kristal Groover <[email-masked]>
> wrote:
>
>> + adding the rework / returns clerks
>>
>> On Thu, Aug 17, 2023, 5:35 PM Customer Service [email-masked] <
>> [email-masked]> wrote:
>>
>>> Hello Kristal-
>>>
>>>
>>> Do you still have the incorrect item for this return (Order
>>> 108819453341487)? If so, Walmart has instructed us to email the customer
>>> and have them return the correct item, and to ask the customer if they want
>>> us to return the incorrect item back to them.  If you still have it, please
>>> hold onto it until further notice. Please advise.  Thank you.
>>>
>>>
>>> Helita
>>>
>>> On Mon, Aug 14, 2023 at 7:28 AM Kristal Groover <
>>> [email-masked]> wrote:
>>>
>>>> The item physically returned (photo sent in original email)  does not
>>>> match this UPC, nor does it belong to E&E / JLAHOME.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kristal Groover
>>>>
>>>> Operations Manager
>>>>
>>>> 550 Northport Pkwy
>>>>
>>>> Port Wentworth, GA 31407
>>>>
>>>>
>>>> *O:*912.373.7778 x 3748
>>>>
>>>>
>>>>
>>>> On Fri, Aug 11, 2023 at 12:22 PM Customer Service
>>>> [email-masked] <[email-masked]> wrote:
>>>>
>>>>> Hello Kristal-
>>>>>
>>>>>
>>>>>
>>>>> The item UPC is 086569042446. This customer has already been refunded.
>>>>>
>>>>> Please just return back to stock if it is in good condition and
>>>>> dispose of it if the product is damaged.  Thank you.
>>>>>
>>>>>
>>>>> Home Essence Apartment Jasper Solid Chevron  Quilted Reversible
>>>>> Microfiber to Cozy Plush Comforter Mini Set, Full/Queen,  Grey
>>>>>
>>>>> Purchase Order #: *108819453341487*|RMA #: *133614903265453161*
>>>>>
>>>>> RETURN REASON
>>>>>
>>>>> *Inadequate Quality*
>>>>>
>>>>> CUSTOMER
>>>>>
>>>>> *Jacqueline Leite*
>>>>>
>>>>> ITEM PRICE
>>>>>
>>>>> *$40.59*
>>>>>
>>>>> QUANTITY
>>>>>
>>>>>    -
>>>>>
>>>>>    *x 1*
>>>>>
>>>>> Refunded
>>>>>
>>>>> RETURN DETAILS
>>>>>
>>>>> FedExTracking #:*781469706872*
>>>>> <https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=781469706872>
>>>>>
>>>>> Request Date:07/22/2023
>>>>>
>>>>> Return line:1
>>>>>
>>>>> Customer Order #:*200010917895804*
>>>>>
>>>>> Refund Status:*Refunded*
>>>>>
>>>>> Channel:*In Store*
>>>>>
>>>>> Refund Channel:*48-Hour Auto*
>>>>>
>>>>> Refund  Date:*07/28/2023*
>>>>>
>>>>> Tracking Status:*Delivered*
>>>>>
>>>>> Refund Mode:*Post Delivery*
>>>>>
>>>>> ORDER DETAILS
>>>>>
>>>>> Item ID:*208833054*
>>>>>
>>>>> PO Line #:*1*
>>>>>
>>>>> ORDER BALANCE
>>>>>
>>>>> Total Item Price $40.59 x 1$40.59
>>>>>
>>>>> Shipping:$0.00
>>>>>
>>>>> Taxes:$2.43
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> Refund  Amount:$43.02
>>>>>
>>>>> Payment Details
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best regards,
>>>>>
>>>>> Kyle
>>>>>
>>>>> Designer Living Customer Service
>>>>>
>>>>> [email-masked]
>>>>>
>>>>> On Fri, Aug 11, 2023 at 10:44 PM Kristal Groover <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>>
>>>>>>
>>>>>> We have received an item with a return label from Jacqueline Leite.
>>>>>>
>>>>>> The item does not have a UPC and we can not identify this item to
>>>>>> belong to E&E / JLAHOME.
>>>>>>
>>>>>>
>>>>>> Please find attached photos and advise how to proceed.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kristal Groover
>>>>>>
>>>>>> Operations Manager
>>>>>>
>>>>>> 550 Northport Pkwy
>>>>>>
>>>>>> Port Wentworth, GA 31407
>>>>>>
>>>>>>
>>>>>> *O:*912.373.7778 x 3748
>>>>>>
>>>>>