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[209.85.220.41]) by mx.google.com with SMTPS id t28-20020a192d5c000000b004fe28c329fcsor1824134lft.8.2023.09.01.06.42.04 for (Google Transport Security); Fri, 01 Sep 2023 06:42:04 -0700 (PDT) Received-SPF: pass (google.com: domain of steven.adams@ship8.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@ship8-com.20230601.gappssmtp.com header.s=20230601 header.b=HUqNbWgo; spf=pass (google.com: domain of steven.adams@ship8.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=steven.adams@ship8.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=ship8-com.20230601.gappssmtp.com; s=20230601; t=1693575723; x=1694180523; darn=designerliving.com; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :from:to:cc:subject:date:message-id:reply-to; bh=20QJ280BaIblOaR83FC0LfczW01+qiPV1xjdloLWxw4=; b=HUqNbWgoQuDNrtHxbqmDdQC211Wdf9fr4upfccR3zbCW21CT9/88nm3nLEM7LUUgWB 1vcH8m5tzbqDpRLQzokZMQPpqRwwen0Bv1r9T6AvgA2kglPShCc7stntPN31QJK9Ide0 srSVfRsa2byvX5twnq+3MoHvQYjuYrfNCl7+gVnxdEjb0huIRf2dLa4gOxoAMjLaIlst cXiPSd9zm7B63bJWbhQFT2oB/PhBibpUq/8kOmkiBCQUVnfLq910+4NAn/1XbNjGFtDB iECA5dPj5CQRFK9eW3HjWfKRVmptE78M1SdndZZDSDUKuQrKKIi0YeAvfsqU63GOCy13 qW2g== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20221208; t=1693575723; x=1694180523; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=20QJ280BaIblOaR83FC0LfczW01+qiPV1xjdloLWxw4=; b=NzNFBY+dn9X9cpN0c7c27beBeNr9Kbc+5T5NVddv+Ktfu1U88s8GMftgGT+/bALnZ0 EhLeQCx43kjECn2Pe4J9rP2ZnLmgUh2df6s6vKoQUsEzcPbwxqxkHiKoj7UyY8tnph2c nlsQqZ4F1+OcX1fGURK5RKlqi89mGMtI3+14BCU0a4FL8c4p4IPHlfUjkdbrCv4XXyVb 7dDwdFTnGHAE7sAtxrWIjLjucGJpXJuPm5JDRhZaK43sUFRf1YE1Ac1r8ACVjpw+wLTv kvI+nBWkR09+Cd5VspuZSuDL87EcWeCh5gjr5VyRsmBg4fXpnP9mcv1Crr25BxgPlLcJ ivNA== X-Gm-Message-State: AOJu0YyPrGiJ7zEs1WXDh+0G7BHfcSZe41N0Yg0rAD8rhS2AcPXqy3h7 S8E6HE8QO+D4ZFj63AHUZA5Foe2v+Wh+IBMXblBDhOfCg1Au0Yf3 X-Google-Smtp-Source: AGHT+IGZLAYeKHC5omunEe2GVO440Q+nkZBWC5AojA6nCKKS+59e6H3mQkM1xf72VLxqU5nzvScbCs8RUNjxyA2uIBg= X-Received: by 2002:a05:6512:3701:b0:500:7e64:cff1 with SMTP id z1-20020a056512370100b005007e64cff1mr1512475lfr.14.1693575723499; Fri, 01 Sep 2023 06:42:03 -0700 (PDT) MIME-Version: 1.0 References: <90d39882a02ace9b@9d1d7c4ab51c118f> In-Reply-To: <90d39882a02ace9b@9d1d7c4ab51c118f> From: Steven Adams Date: Fri, 1 Sep 2023 09:41:16 -0400 Message-ID: Subject: Re: Re: Return rec'd Jacqueline Leite #Ref 2023081800306807 To: "info@designerliving.com" Content-Type: multipart/alternative; boundary="00000000000066586906044c5323" --00000000000066586906044c5323 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning, Is there any update on this request? Thank You Steven Adams Rework Clerk 550 Northport Pkwy Port Wentworth, GA 31407 *O:*912.373.7778 x 3845 On Fri, Aug 18, 2023 at 9:43=E2=80=AFAM info@designerliving.com < info@designerliving.com> wrote: > Great! Please hold onto it until further notice. > > We have reached out to the customer to see if they want us to return the > item back. > > > Thank you, > > Helita > > > > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D > > > Good Morning, > > > We do still currently have this incorrect item. > > > Thank You > > > > > Steven Adams > > Rework Clerk > > 550 Northport Pkwy > > Port Wentworth, GA 31407 > > > > *O:*912.373.7778 x 3845 > > > > On Fri, Aug 18, 2023 at 8:44=E2=80=AFAM Kristal Groover > wrote: > >> + adding the rework / returns clerks >> >> On Thu, Aug 17, 2023, 5:35 PM Customer Service info@designerliving.com < >> info@designerliving.com> wrote: >> >>> Hello Kristal- >>> >>> >>> Do you still have the incorrect item for this return (Order >>> 108819453341487)? If so, Walmart has instructed us to email the custome= r >>> and have them return the correct item, and to ask the customer if they = want >>> us to return the incorrect item back to them. If you still have it, pl= ease >>> hold onto it until further notice. Please advise. Thank you. >>> >>> >>> Helita >>> >>> On Mon, Aug 14, 2023 at 7:28=E2=80=AFAM Kristal Groover < >>> kristal.groover@ship8.com> wrote: >>> >>>> The item physically returned (photo sent in original email) does not >>>> match this UPC, nor does it belong to E&E / JLAHOME. >>>> >>>> >>>> >>>> >>>> >>>> Kristal Groover >>>> >>>> Operations Manager >>>> >>>> 550 Northport Pkwy >>>> >>>> Port Wentworth, GA 31407 >>>> >>>> >>>> *O:*912.373.7778 x 3748 >>>> >>>> >>>> >>>> On Fri, Aug 11, 2023 at 12:22=E2=80=AFPM Customer Service >>>> info@designerliving.com wrote: >>>> >>>>> Hello Kristal- >>>>> >>>>> >>>>> >>>>> The item UPC is 086569042446. This customer has already been refunded= . >>>>> >>>>> Please just return back to stock if it is in good condition and >>>>> dispose of it if the product is damaged. Thank you. >>>>> >>>>> >>>>> Home Essence Apartment Jasper Solid Chevron Quilted Reversible >>>>> Microfiber to Cozy Plush Comforter Mini Set, Full/Queen, Grey >>>>> >>>>> Purchase Order #: *108819453341487*|RMA #: *133614903265453161* >>>>> >>>>> RETURN REASON >>>>> >>>>> *Inadequate Quality* >>>>> >>>>> CUSTOMER >>>>> >>>>> *Jacqueline Leite* >>>>> >>>>> ITEM PRICE >>>>> >>>>> *$40.59* >>>>> >>>>> QUANTITY >>>>> >>>>> - >>>>> >>>>> *x 1* >>>>> >>>>> Refunded >>>>> >>>>> RETURN DETAILS >>>>> >>>>> FedExTracking #:*781469706872* >>>>> >>>>> >>>>> Request Date:07/22/2023 >>>>> >>>>> Return line:1 >>>>> >>>>> Customer Order #:*200010917895804* >>>>> >>>>> Refund Status:*Refunded* >>>>> >>>>> Channel:*In Store* >>>>> >>>>> Refund Channel:*48-Hour Auto* >>>>> >>>>> Refund Date:*07/28/2023* >>>>> >>>>> Tracking Status:*Delivered* >>>>> >>>>> Refund Mode:*Post Delivery* >>>>> >>>>> ORDER DETAILS >>>>> >>>>> Item ID:*208833054* >>>>> >>>>> PO Line #:*1* >>>>> >>>>> ORDER BALANCE >>>>> >>>>> Total Item Price $40.59 x 1$40.59 >>>>> >>>>> Shipping:$0.00 >>>>> >>>>> Taxes:$2.43 >>>>> >>>>> >>>>> ------------------------------ >>>>> >>>>> Refund Amount:$43.02 >>>>> >>>>> Payment Details >>>>> >>>>> >>>>> >>>>> >>>>> Best regards, >>>>> >>>>> Kyle >>>>> >>>>> Designer Living Customer Service >>>>> >>>>> info@designerliving.com >>>>> >>>>> On Fri, Aug 11, 2023 at 10:44=E2=80=AFPM Kristal Groover < >>>>> kristal.groover@ship8.com> wrote: >>>>> >>>>>> [image: PXL_20230811_132630847.jpg] >>>>>> [image: PXL_20230811_132634474.jpg] >>>>>> >>>>>> >>>>>> We have received an item with a return label from Jacqueline Leite. >>>>>> >>>>>> The item does not have a UPC and we can not identify this item to >>>>>> belong to E&E / JLAHOME. >>>>>> >>>>>> >>>>>> Please find attached photos and advise how to proceed. >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> Kristal Groover >>>>>> >>>>>> Operations Manager >>>>>> >>>>>> 550 Northport Pkwy >>>>>> >>>>>> Port Wentworth, GA 31407 >>>>>> >>>>>> >>>>>> *O:*912.373.7778 x 3748 >>>>>> >>>>> --00000000000066586906044c5323 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Good Morning,=C2=A0

Is there any update= on this request?

Thank You
=


<= p class=3D"MsoNormal" style=3D"margin:0px">Steven Adams

Rework Clerk<= /font>

550 Northport Pk= wy

Port Wentworth, GA 314= 07


O:912.373.7778 x 3845



On Fri, Aug 18, 20= 23 at 9:43=E2=80=AFAM info@desig= nerliving.com <info@desig= nerliving.com> wrote:

Great! Please hold onto it until further notice.

We h= ave reached out to the customer to see if they want us to return the item b= ack.


Thank you,

Helita


=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=


Good Morning,


We do still currently have= this incorrect item.


Thank You




Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407



O:912.373= .7778 x 3845



On Fri, Aug 18, 2023 at 8:4= 4=E2=80=AFAM Kristal Groover <kristal.groover@ship8.com> wrote:

+ adding the rework / return= s clerks


On Thu, Aug 17, 2023, 5:35 PM Customer Service info@designerliving.c= om <inf= o@designerliving.com> wrote:

Hello Kristal-


Do you still have the = incorrect item for this return (Order 108819453341487)? If so, Walmart has = instructed us to email the customer and have them return the correct item, = and to ask the customer if they want us to return the incorrect item back t= o them.=C2=A0 If you still have it, please hold onto it until further notic= e. Please advise.=C2=A0 Thank you.=C2=A0=C2=A0


Helita

<= br>

On Mon, Aug 14, 2023 at 7:28=E2=80=AFAM Kristal Groover <kristal.groover@shi= p8.com> wrote:

The item physically returned (photo sent in original=C2=A0email)=C2= =A0 does not match this UPC, nor does it belong to E&E / JLAHOME.





Kristal Groover

Operations Manager

<= p class=3D"MsoNormal" style=3D"margin:0px;font-size:small;font-style:normal= ;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;tex= t-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(2= 55,255,255)">550 Northport Pkwy

Por= t Wentworth, GA 31407


O:912.373.77= 78 x 3748



On Fri, Aug 11, 2023 at 12:22=E2=80= =AFPM Customer Service info@designerliving.com <info@designerliving.com> wrote:

Hello Kristal-

=C2=A0

The item UPC is=C2=A0086569042446.=C2=A0This customer has already been refunded.

Please just retur= n back to stock if it is in good condition and dispose of it if the=C2=A0pr= oduct is damaged.=C2=A0 Thank you.


ORDER BALANCE

Total Item Price=C2=A0= $40.59=C2=A0x=C2= =A01$40.59=

Shipping:$0.00

Taxes:$2.43

=C2=A0

Refund =C2=A0Amount:$43.02

Payment Details

Home Essence Apartment Ja= sper Solid Chevron =C2=A0Quilted Reversible Microfiber to Cozy Plush Comforter Mini Set, Full= /Queen, =C2=A0Grey

Purchase Order #:=C2=A01088= 19453341487|RMA #:=C2=A0133614903265453161

RETURN REASON

Inadequate Quality

CUSTOMER<= /p>

Jacqueline Leite

ITEM PRICE

$= 40.59

QUANTITY

  • x=C2=A01

Refunded

RETURN DETAILS

FedExTracking #:781469706872

Request Date:= 07/22/2023

Return line:1

Customer Order= #:200010917895804

Refund Status:Refunded

Channel:In Store

Refund Channel:48-Hour Auto

Refund =C2=A0Date:07/28/2023

Tracking Status:Delivered<= /strong>

Refund Mode:Post Delivery

ORDER DETAILS

= Item ID:20883305= 4

PO Line #:1


=C2= =A0

Best regards,

Kyle

info@design= erliving.com


On Fri, Aug 11, 2023 at 10:44=E2=80=AFPM Kristal= Groover <kristal.groover@ship8.com> wrote:

3D"PXL_20230811_132630847.jpg"
3D"PXL_20230811_132634474.jpg"


We have received=C2=A0an item with a r= eturn label from Jacqueline Leite.

The item does not have a UPC and w= e can not identify this item to belong to E&E / JLAHOME.


=

Please find attached=C2=A0photos and advise how to=C2=A0proceed.

<= br>




Kristal Groover

Operations Manager

<= p class=3D"MsoNormal" style=3D"margin:0px;font-size:small;font-style:normal= ;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;tex= t-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(2= 55,255,255)">550 Northport Pkwy

Por= t Wentworth, GA 31407


O:912.373.77= 78 x 3748

--00000000000066586906044c5323--