Subject: Re: Walmart Marketplace Partner Performance Notification [ ref:_00D61ZKTc._5008Y2FiUnh:ref ]
From: Anna Yan <[email-masked]>
To: Walmart Partner Support <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 24 Aug 2023 09:44:27 -0700

Hi Walmart,
We have fixed the technical issue on our side and the score is getting
better every day. It just takes some time to recover since the OTD rate
is accumulated within the last 14 days.
We'll keep working on that and try to get back to standard as soon as
possible.

Best Regards,

*Anna Yan* | E-Commerce Team
E&E Co., LTD. (DBA JLA Home) | Fremont, CA
P: 510-490-9788 EXT 2302
E: [email-masked]

On Thu, Aug 24, 2023 at 6:49 AM Walmart Partner Support <
[email-masked]> wrote:

>
> Hello Designer Living Inc.,
>
> Recently, we have identified several late orders from your account over
> the last 30 days, making your OTD rating a concern.
>
> *Please review your orders in Seller Center, via API, or through your
> solution provider*, verify if your orders have been shipped on time, and
> resolve the issue* within 24 hours*. Non-compliance and failure to do so *may
> impact your performance metrics*. You can view your performance metrics,
> here
> <https://seller.walmart.com/partner-analytics/performance/fulfillment/shipping>
> .
>
> On-Time Delivery is a critical component of Walmart’s Seller Performance
> Standards.
>
> To resolve On-Time Delivery issues, ensure your shipping templates
> <https://sellerhelp.walmart.com/seller/s/guide?article=000009417> are set
> to best fit your delivery capabilities. Click here
> <https://sellerhelp.walmart.com/s/guide?article=000009473> for
> information about choosing the best shipping method and carrier for On-Time
> Delivery.
>
> For additional information about our Performance standards, please click
> here <https://sellerhelp.walmart.com/s/guide?article=000007175>.
>
> Thank you,
>
> Walmart Marketplace Partner Performance
>
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