Subject: Re: Customer: Viktoriya Vatova, TRK# 782406343319, Order# 108820478760375
From: Steven Adams <[email-masked]>
To: "Customer Service [email-masked]" <[email-masked]>
Cc: Carla Marquez <[email-masked]>
Date: Thu, 24 Aug 2023 07:12:25 -0400

Good Morning,

The order number is 108820478760375

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3845

On Wed, Aug 23, 2023 at 3:06 PM Customer Service [email-masked] <
[email-masked]> wrote:

> Hello Steven-
>
> Can you provide us the order number or the tracking number if you have it?
> Because the details in the photo are blurry. Thank you.
>
> Sincerely,
> Kyle
> Designer Living Customer Service Representative
> [email-masked]
>
> On Thu, Aug 24, 2023 at 12:45 AM Steven Adams <[email-masked]>
> wrote:
>
>> Good Afternoon,
>>
>> Is there any updates on this request.
>>
>> Thank You
>>
>>
>>
>> Steven Adams
>>
>> Rework Clerk
>>
>> 550 Northport Pkwy
>>
>> Port Wentworth, GA 31407
>>
>>
>> *O:*912.373.7778 x 3845
>>
>>
>> On Mon, Aug 21, 2023 at 12:50 PM Steven Adams <[email-masked]>
>> wrote:
>>
>>> Good Morning,
>>>
>>> We received a return from the following customer. Upon looking up the
>>> order number we found that the item number indicated in the order is not
>>> the item that was received. We physically received item number MPE13-171,
>>> however the item number in the order was MP13-7774. Would you be able to
>>> find out if the customer sent back the wrong item by accident or if they
>>> were returning the item due to receiving the wrong item.
>>>
>>> Please advise how you would like us to proceed with this return.
>>>
>>> Please see attachment for photo of item received and return label for
>>> reference
>>>
>>> Thank you
>>>
>>>
>>>
>>> Steven Adams
>>>
>>> Rework Clerk
>>>
>>> 550 Northport Pkwy
>>>
>>> Port Wentworth, GA 31407
>>>
>>>
>>> *O:*912.373.7778 x 3845
>>>
>>