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Date: Wed, 23 Aug 2023 19:49:26 +0000
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Subject: Re: Re: Re: Message from Walmart.com Customer: Where is my order,
 200011150021041 #Ref 2023081900306844
From: Samuella Trenchfield <c-1C5D1BD9561D473D9FC888B8CB160836@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div dir=3D"auto">I want a refund because this comforter was for my dorm an=
d I=E2=80=99m on campus already and bought a next comforter so I need a ref=
und=C2=A0</div><div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=
=3D"gmail_attr">On Wed, Aug 23, 2023 at 2:47 PM Designer Living Inc. &lt;<a=
 href=3D"mailto:s-1C5D1BD9561D473D9FC888B8CB160836@relay.walmart.com">s-1C5=
D1BD9561D473D9FC888B8CB160836@relay.walmart.com</a>&gt; wrote:<br></div><bl=
ockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-lef=
t-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(=
204,204,204)"><p><span>Hello Samuella / Walmart -</span></p><p><span><br></=
span></p><p><span>Thank you for your response. We have spoke with FedEx and=
 was told that the result of the investigation you opened says that package=
 was deemed lost. They will be sending us a letter via email of these resul=
ts. Meanwhile, we will go ahead and process a replacement order. Can you pl=
ease confirm the address where you want the replacement to be delivered?</s=
pan></p><p><span><br></span></p><p><span>Thank you and looking forward to y=
our response.</span></p><p><span><br></span></p><p><span>Sincerely,</span><=
/p><p><span><br></span></p><p><span>Trisha</span></p><p><span>Designer Livi=
ng Customer Service</span><br></p><p><span>1-888-879-8790</span></p><p><spa=
n><a href=3D"mailto:info@designerliving.com" target=3D"_blank">info@designe=
rliving.com</a></span></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>I talked to the=
m over the phone but the case number is=C2=A0</p><p>81959802 I believe=C2=
=A0</p><p><br></p><p>On Tue, Aug 22, 2023 at 2:59 PM Designer Living Inc. &=
lt;<a href=3D"mailto:s-1C5D1BD9561D473D9FC888B8CB160836@relay.walmart.com" =
target=3D"_blank">s-1C5D1BD9561D473D9FC888B8CB160836@relay.walmart.com</a>&=
gt; wrote:<br></p><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px=
 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;b=
order-left-color:rgb(204,204,204)"><p>Hello Samuella=C2=A0 / Walmart -</p><=
p><br></p><p>Thank you for your response. Apologies for the trouble you are=
 experiencing with regards to your order. Checking on your case, the addres=
s that we have on file is correct. Normal process of escalating this issue =
is to file/open an investigation with FedEx. Since you mentioned that you h=
ave already reached out to them can you please send us a photo of their ema=
il and as well as a case number?</p><p><br></p><p>Looking forward to your r=
esponse.</p><p><br></p><p>Sincerely,</p><p><br></p><p>Trisha</p><p>Designer=
 Living Customer Service</p><p>1-888-879-8790</p><p><a href=3D"mailto:info@=
designerliving.com" target=3D"_blank">info@designerliving.com</a></p><p>=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D</p><p><br></p><p>Good afternoon. I have already went to FedEx abo=
ut this situation and nothing was done. It doesn=E2=80=99t make sense for m=
e to pay for something and not get it=C2=A0</p><p><br></p><p>On Mon, Aug 21=
, 2023 at 5:13 PM Designer Living Inc. &lt;<a href=3D"mailto:s-1C5D1BD9561D=
473D9FC888B8CB160836@relay.walmart.com" target=3D"_blank">s-1C5D1BD9561D473=
D9FC888B8CB160836@relay.walmart.com</a>&gt; wrote:<br></p><blockquote class=
=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px;bo=
rder-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">=
<p>Hello Sameulla / Walmart-</p><p>=C2=A0</p><p>Thank you for your email. W=
e are sorry to hear your order has been delivered to a wrong address. Unfor=
tunately, we cannot see further into FedEx&#39;s system as to why this orde=
r has been route to a different location; therefore, we ask of you to open =
an investigation with FedEx. Generally, this will take anywhere between 1-8=
 business days to resolve; however, it can be completed sooner. Once FedEx =
completes their investigation, kindly notify us of the results; and we in t=
urn will help you as much as we can. Please provide this tracking number: 7=
82244273829 to FedEx. We appreciate your patience while the investigation i=
s in progress. Thank you!</p><p>=C2=A0</p><p>Sincerely,</p><p><br></p><p>Tr=
isha</p><p>Designer Living Customer Service</p><p>1-888-879-8790</p><p><a h=
ref=3D"mailto:info@designerliving.com" target=3D"_blank">info@designerlivin=
g.com</a><span style=3D"white-space:pre-wrap"></span></p><p>=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p=
><p><br></p><p>Dear Designer Living Inc.,=C2=A0</p><p><br></p><p>Samuella T=
renchfield wants to connect with you for the order below:</p><p><br></p><p>=
<strong> Customer Order Number</strong>:=C2=A0 200011150021041</p><p><stron=
g> Purchase Order No</strong>:=C2=A0 108822236377506</p><p><strong> Reason =
for Contact: </strong>=C2=A0Where is my order</p><p><strong> Item name/numb=
er:</strong>=C2=A0 Comfort Spaces 2-Piece Twin/Twin XL Comforter Set Microf=
iber White Elastic Ruched Bedding Sets/1019114462</p><p><br><br></p><p><str=
ong>Customer Message</strong>:<br></p><p>When I checked fedex they delivere=
d my comforter in Hollywood FL instead of West Park FL so I would like a re=
fund</p><p><br></p><p><strong>What you need to do now:</strong></p><p>1. Re=
ply to this message to contact the customer, and do so within 48 hours, per=
 the guidelines outlined in the <a href=3D"https://sellerhelp.walmart.com/s=
/guide?article=3D000006402#Customer_Service_Requirements" target=3D"_blank"=
>Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br><br></p><p>Thank you=
,=C2=A0</p><p>Your Walmart Customer Care Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJw=
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