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Date: Tue, 22 Aug 2023 20:38:44 +0000
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Subject: Re: Re: Message from Walmart.com Customer: Where is my order, 200011150021041
 #Ref 2023081900306844
From: Samuella Trenchfield <c-1C5D1BD9561D473D9FC888B8CB160836@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div dir=3D"auto">I talked to them over the phone but the case number is=C2=
=A0<div dir=3D"auto">81959802 I believe=C2=A0</div></div><div><br><div clas=
s=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Tue, Aug 22, 202=
3 at 2:59 PM Designer Living Inc. &lt;<a href=3D"mailto:s-1C5D1BD9561D473D9=
FC888B8CB160836@relay.walmart.com">s-1C5D1BD9561D473D9FC888B8CB160836@relay=
=2Ewalmart.com</a>&gt; wrote:<br></div=
><blockquote class=3D"gmail_quote" styl=
e=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid=
;padding-left:1ex;border-left-color:rgb(204,204,204)"><p>Hello <span>Samuel=
la=C2=A0 / Walmart -</span></p><p><span><br></span></p><p>Thank you for you=
r response. Apologies for the trouble you are experiencing with regards to =
your order. Checking on your case, the address that we have on file is corr=
ect. Normal process of escalating this issue is to file/open an investigati=
on with FedEx. Since you mentioned that you have already reached out to the=
m can you please send us a photo of their email and as well as a case numbe=
r?</p><p><br></p><p>Looking forward to your response.</p><p><br></p><p>Sinc=
erely,</p><p><br></p><p>Trisha</p><p>Designer Living Customer Service</p><p=
>1-888-879-8790</p><p><a href=3D"mailto:info@designerliving.com" target=3D"=
_blank">info@designerliving.com</a></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Goo=
d afternoon. I have already went to FedEx about this situation and nothing =
was done. It doesn=E2=80=99t make sense for me to pay for something and not=
 get it=C2=A0</p><p><br></p><p>On Mon, Aug 21, 2023 at 5:13 PM Designer Liv=
ing Inc. &lt;<a href=3D"mailto:s-1C5D1BD9561D473D9FC888B8CB160836@relay.wal=
mart.com" target=3D"_blank">s-1C5D1BD9561D473D9FC888B8CB160836@relay.walmar=
t.com</a>&gt; wrote:<br></p><blockquote class=3D"gmail_quote" style=3D"marg=
in:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-=
left:1ex;border-left-color:rgb(204,204,204)"><p>Hello Sameulla / Walmart-</=
p><p>=C2=A0</p><p>Thank you for your email. We are sorry to hear your order=
 has been delivered to a wrong address. Unfortunately, we cannot see furthe=
r into FedEx&#39;s system as to why this order has been route to a differen=
t location; therefore, we ask of you to open an investigation with FedEx. G=
enerally, this will take anywhere between 1-8 business days to resolve; how=
ever, it can be completed sooner. Once FedEx completes their investigation,=
 kindly notify us of the results; and we in turn will help you as much as w=
e can. Please provide this tracking number: 782244273829 to FedEx. We appre=
ciate your patience while the investigation is in progress. Thank you!</p><=
p>=C2=A0</p><p>Sincerely,</p><p><br></p><p>Trisha</p><p>Designer Living Cus=
tomer Service</p><p>1-888-879-8790</p><p><a href=3D"mailto:info@designerliv=
ing.com" target=3D"_blank">info@designerliving.com</a><span style=3D"white-=
space:pre-wrap"></span></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer L=
iving Inc.,=C2=A0</p><p><br></p><p>Samuella Trenchfield wants to connect wi=
th you for the order below:</p><p><br></p><p><strong> Customer Order Number=
</strong>:=C2=A0 200011150021041</p><p><strong> Purchase Order No</strong>:=
=C2=A0 108822236377506</p><p><strong> Reason for Contact: </strong>=C2=A0Wh=
ere is my order</p><p><strong> Item name/number:</strong>=C2=A0 Comfort Spa=
ces 2-Piece Twin/Twin XL Comforter Set Microfiber White Elastic Ruched Bedd=
ing Sets/1019114462</p><p><br><br></p><p><strong>Customer Message</strong>:=
<br></p><p>When I checked fedex they delivered my comforter in Hollywood FL=
 instead of West Park FL so I would like a refund</p><p><br></p><p><strong>=
What you need to do now:</strong></p><p>1. Reply to this message to contact=
 the customer, and do so within 48 hours, per the guidelines outlined in th=
e <a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Cus=
tomer_Service_Requirements" target=3D"_blank">Marketplace Seller Customer C=
are Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br><br></p><p>Thank you=
,=C2=A0</p><p>Your Walmart Customer Care Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJw=
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</blockquote></div></div>
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