On Tue, Aug 22, 2023 at 9:58 AM = Designer Living Inc. <s-EB8BEE93D8E945B19DEE1B5C8E4BD039@relay.walmart.com<= /a>> wrote:

Hello=C2=A0= Dawnnie-

We apologize if you are not s= atisfied with the validation and confirmation process that we have made reg= arding this case, but these steps are needed for us to process a refund req= uest. Therefore, we ask of you to open a lost package investigation with Fe= dEx. Generally, this will take anywhere between 1-8 business days to resolv= e; however, it can be completed sooner. Once FedEx completes their investig= ation, kindly notify us of the results; and we in turn will help you as muc= h as we can. Please provide this tracking number:=C2=A0782348985727 to FedE= x. We appreciate your patience while the investigation is in progress. Than= k you!

Sincerely,
Kyle
Designer Living
<= a href=3D"mailto:info@designerliving.com" target=3D"_blank">info@designerli= ving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

I don=E2=80=99t care wha= t Fedex says, my address is 223 and it was clearly not delivered to the cor= rect address. I need a refund immediately or I will report the entire charg= e from walmart as fraud and list your=C2=A0company as the one who committed= the fraudulent charges.

On Tue, Aug 22, 2023 at 7:25 AM D= esigner Living Inc. <s-EB8BEE93D8E945B19DEE1B5C8E4BD039@r= elay.walmart.com> wrote:
He= llo=C2=A0Dawnnie-

FedEx confirmed that they have delivered= the product to the address registered when making the purchase and denied = the claim. Unfortunately, based on this conditions we cannot honor your req= uest this time. Since FedEx denied the claim, what we can only do now is to= send you a replacement order on our end since one of our most valued custo= mer is claiming that the product was not received.

Sincere= ly,
Kyle
Designer Living
info@designerliving.com
=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=

This is a photo of my front porch, please see the attache= d photo.=C2=A0

On Mon, Aug 21, 202= 3 at 12:29 PM Designer Living Inc. <s-EB8BEE93D8E945B19DE= E1B5C8E4BD039@relay.walmart.com> wrote:
Hello=C2=A0Dawnnie-

This is th= e photo provided by FedEx in which they delivered the item. Please see the = attachment below.

DELIVERY STATUS
Delivered

Sincerely,
Kyle
Designer Li= ving
info@designerliving.com
On Tue, Aug 22, 2023 at 2:56=E2=80=AFAM dawnnie bigelow <c-EB8BEE93D8E945B19DEE1B5C8E4BD039@relay.walmart.com> wrote:
Please send me the photo as I= can assure you it was not my house that it was delivered to. I will also s= end a photo of my front porch area and will confirm that the two photos do = not match.=C2=A0

On Mon, Aug 21, 2023 at 9:15 AM Designer = Living Inc. <s-EB8BEE93D8E945B19DEE1B5C8E4BD039@relay.wal= mart.com> wrote:
Hello Dawnnie-
=C2=A0
Upon checking, FedEx confirmed d= elivery of this package to the address registered when making the purchase,= and provided a photo of where the package delivered.=C2=A0 Unfortunately b= ased on these conditions, we are unable to assist further with your claim a= t this time.=C2=A0 You may want to file a police report or file a claim wit= h your homeowners insurance.
=C2=A0
Thank you,
Kyle
Customer Service Representative
Designer Living
=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=

I already did, and I am not knocking on more random peopl= e=E2=80=99s door to find a package that was incorrectly delivered on your p= art. Please issue a refund immediately.=C2=A0

On Mon, Aug = 21, 2023 at 7:07 AM info@designerliving.com <s-EB8BEE93D8E945B19DEE= 1B5C8E4BD039@relay.walmart.com> wrote:
You have a message from Designer Living Inc.= - Walmart.com =C2=A0

Sales Order = Id: =C2=A0200011124925985
Item: =C2=A0 Com= fort Spaces 9-Pieces King Bed in a Bag Comforter Sets Microfiber Down Alter= native Daisies Green with Sheet Set and Side Pockets, Size: King, Actual Co= lor: Green

Hello Dawnnie/ Walmart-
=C2=A0=
Thank you for your email.=C2=A0 Upon checking with FedEx, your order= #:200011124925985/ Purchase order #:=C2=A0108822341326489=C2=A0with the tra= cking#:=C2=A0782348985727 has been delivered on 8/17/23.=C2=A0 We ask that = you first check with other family members, neighbors and around the outside= of your home to ensure the package was not misplaced.=C2=A0
=C2=A0
Sincerely,
Kyle
Designer Living Customer Service
1-8= 88-879-8790
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear D= esigner Living Inc.=C2=A0

** THIS IS AN ESCALATION **
<= p>
This is Walmart Customer Care, contacting you on behalf of the= customer for the order below. The customer is receiving a copy of this mes= sage.

Customer Name:=C2=A0dawnnie bigelo= w
Customer Order Number:=C2=A0200011124925985
= Purchase Order No:=C2=A0108822341326489
Rea= son for Contact: =C2=A0Damaged/Missing Parts/Not Received
Item name/number: =C2=A0 Comfort Spaces 9-Pieces King Bed i= n a Bag Comforter Sets Microfiber Down Alternative Daisies Green with Sheet= Set and Side Pockets, Size: King, Actual Color: Green/1855860771
Agent message: =C2=A0 Good day Please assist the customer has advised that she has not received the item a= lthough it has been marked as delivered .=20 Kind Regards

What you need to do now:
1. Reply to this message to contact the customer, and do so w= ithin 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.

Th= ank you,=C2=A0
Your Walmart Customer Care Team

Walmart Customer Service Team=

--
Best,
Dawnnie Bigelow
--
Best,
Dawnnie Bigelow
=
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Best,
Dawnnie Bigelow
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Best,
Dawnnie Bigelow