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[209.85.220.41]) by mx.google.com with SMTPS id p26-20020a2ea4da000000b002b734c4fe32sor2478343ljm.1.2023.08.22.04.31.23 for (Google Transport Security); Tue, 22 Aug 2023 04:31:23 -0700 (PDT) Received-SPF: pass (google.com: domain of steven.adams@ship8.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@ship8-com.20221208.gappssmtp.com header.s=20221208 header.b=N3+CtVjf; spf=pass (google.com: domain of steven.adams@ship8.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=steven.adams@ship8.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=ship8-com.20221208.gappssmtp.com; s=20221208; t=1692703882; x=1693308682; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :from:to:cc:subject:date:message-id:reply-to; bh=/3x6yUW3z8Ftrvml9/gtlRBJqLTHPIaM7QdOM8+AFho=; b=N3+CtVjfhZBh6p42/D2vshpFVCmLbQjJk/+9uiOQE9Fi2acpd/BLql9XCI1kkXUkZO cz6r4KXOlFsi6tyYWXokKzt1oYJ/oAPudLKpeIutYKdgfRa403UZFyi7z5D8S9Cjhj7y j+vYyx5TtWecD/TeYRa1z+HraLQrnYkppbH/uBnPR3rndrMvM2E4/DdaBbPbyKrsc7Db +PmRnq/N+QrlgwDSMk7+Va9ybEMq5vy1GQndJF0BvUxk7jo8fy6hn5AacJ0wU2dyA8UO Z6/WrEAwRtwUEzSoNPpIipNRXaPWJXEwv5AvFA/m3LVr23WrQZK6Su+UmG3OMHsN/l3x 3udg== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20221208; t=1692703882; x=1693308682; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=/3x6yUW3z8Ftrvml9/gtlRBJqLTHPIaM7QdOM8+AFho=; b=AF1+mPbrAMrJ6H6umIIyRcTTuenCTrlrdtMSPWW4ux1x99q2/zhCEAlkYu1RD9rRPF rbGa2EjzPmSXo3ejzPWQru3gtZz9eyomenJ4YJ3FzM4gGH08kc4+BejBOUzACYecfG9N lcwyIfpjBmqdHkRucinmEl18B6cTwUBx/S1tqJDdaxe4K0uHVTxfVhaISO9NYngDyjv8 HVFtLvFMVet6lRA4MUCrisAMKiaycuCol6j9nPiyz/bkA1MWAIyjqMDOK+0fMH5Sgr/1 l143z82Vw4+c8nw1C7C4EqeGwA1qtL4BJ7fYb244I4wEZKBR9mmT1RuSQkaD+U4e4Y4T QbBw== X-Gm-Message-State: AOJu0YyZGFnp0dA6p//Xp1OooGvrMQnhwG71FW851RcWAEHLuayxvxOr xB8iWDqvSeT+FyJdo+8WViLYAaSHSh3R1Fm2zA9C2Kfd7t/192QE X-Google-Smtp-Source: AGHT+IFBKI6TwpOz9Iie9MU6hR/wKOLFiizFfmLEpjBDwLxS4VMLE60nGOhVN4EcU0/735k4BtVc0Auq4mLv/Myw5Cw= X-Received: by 2002:a2e:2e06:0:b0:2b6:d0fa:7023 with SMTP id u6-20020a2e2e06000000b002b6d0fa7023mr3408933lju.24.1692703881741; Tue, 22 Aug 2023 04:31:21 -0700 (PDT) MIME-Version: 1.0 References: In-Reply-To: From: Steven Adams Date: Tue, 22 Aug 2023 07:31:08 -0400 Message-ID: Subject: Re: Customer: JR Melendez, TRK# 782185592738, Order# 108820172321475, Item# CS10-1381 To: "Customer Service info@designerliving.com" Content-Type: multipart/alternative; boundary="00000000000094e21c0603815501" --00000000000094e21c0603815501 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Will do, thank you! Steven Adams Rework Clerk 550 Northport Pkwy Port Wentworth, GA 31407 *O:*912.373.7778 x 3845 On Mon, Aug 21, 2023 at 7:29=E2=80=AFPM Customer Service info@designerlivin= g.com < info@designerliving.com> wrote: > Hello Steven- > > The return reason states missing parts which I am assuming we shipped the > wrong item. The customer ordered a King size, and we shipped a Queen siz= e > in error. The customer has already been refunded, so please proceed to > process the usual return. Thank you. > > Helita > > Comfort Spaces 9-Piece King Bed in a Bag Microfiber Comforter Sets Down > Alternative with Sheet Set and Side Pockets, Yellow Botanical > Purchase Order #: 108820172321475|RMA #: 136664034634613502 > RETURN REASON > Missing Parts > CUSTOMER > JR Melendez > ITEM PRICE > $42.89 > QUANTITY > > - x 1 > Refunded > > RETURN DETAILS > FedExTracking #:782185592738 > > Request Date:08/07/2023 > Return line:1 > Customer Order #:200011148031438 > Refund Status:Refunded > Channel:In Store > Refund Channel:48-Hour Auto > Refund Date:08/16/2023 > Tracking Status:Delivered > Refund Mode:Post Delivery > ORDER DETAILS > Item ID:2546031851 > PO Line #:1 > ORDER BALANCE > Total Item Price $42.89 x 1$42.89 > Shipping:$0.00 > Taxes:$3.54 > ------------------------------ > Refund Amount:$46.43 > Payment DetailsEmail CustomerDispute This Return > Comfort Spaces 9-Piece King Bed in a Bag Microfiber Comforter Sets Down > Alternative with Sheet Set and Side Pockets, Yellow Botanical > Purchase Order #: 108820172321475|RMA #: 131241722726044793 > RETURN REASON > Missing Parts > > On Mon, Aug 21, 2023 at 5:54=E2=80=AFAM Steven Adams > wrote: > >> Good Morning, >> >> Is there any update on this request. >> >> Thank You >> >> >> >> Steven Adams >> >> Rework Clerk >> >> 550 Northport Pkwy >> >> Port Wentworth, GA 31407 >> >> >> *O:*912.373.7778 x 3845 >> >> >> On Tue, Aug 15, 2023 at 10:58=E2=80=AFAM Steven Adams >> wrote: >> >>> Good Morning, >>> >>> We received a return from the following customer. Upon researching in >>> EEC in Return and Sales Order List we found that the item number associ= ated >>> with the return for the order number above is CS10-1382 however the ite= m >>> number we received was CS10-1381. Can you please verify if the customer >>> received the wrong item which is why it was returned or if they sent ba= ck >>> the wrong item by accident. >>> >>> Please see attachment for Return Label for reference. >>> >>> Please advise how you would like us to proceed with this return. >>> >>> Thank You >>> >>> >>> >>> Steven Adams >>> >>> Rework Clerk >>> >>> 550 Northport Pkwy >>> >>> Port Wentworth, GA 31407 >>> >>> >>> *O:*912.373.7778 x 3845 >>> >> --00000000000094e21c0603815501 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Will do, thank you!=C2=A0


Steven Adams

Rework Clerk<= /p>

550 Northport Pkwy

Port Wentworth, GA 31407


O:912.373.7778 x 3845



On Mon, Aug 21, 2023 at 7:29=E2= =80=AFPM Customer Service info@d= esignerliving.com <info@d= esignerliving.com> wrote:
H= ello Steven-

The return reason states missing parts which I am assuming we sh= ipped the wrong item.=C2=A0 The customer ordered a King size, and we shippe= d a Queen size in error.=C2=A0 The customer has already been refunded, so p= lease proceed to process the usual return. Thank you.

Helita

Comfort Spaces 9-Piece King Bed in a Bag Mi= crofiber Comforter Sets Down Alternative with Sheet Set and Side Pockets, Y= ellow Botanical
Purchase Order #:=C2=A0108820172321475|RMA #:=C2=A01= 36664034634613502
RETURN REASON
Missing Parts
CUSTOMER
JR Melendez
=
<= div style=3D"box-sizing:border-box;border:0px solid;display:flex">
ITEM PRICE
$42.8= 9
QUA= NTITY
  • x=C2=A01
    Refunded
78218559273= 8
1
200011148031438
Refunded
<= label style=3D"box-sizing:border-box;border:0px solid;margin-right:28px">Re= fund Channel:48-Hour Auto
= 08/16/2023
Tracki= ng Status:Delivered
Post Delivery
Item ID:2546031851
PO Li= ne #:1
<= div style=3D"box-sizing:border-box;border:0px solid;width:339.719px">
ORDER BALANCE
$42.89
$0.00=
$3.54
$46.43
Email Customer
Comfor= t Spaces 9-Piece King Bed in a Bag Microfiber Comforter Sets Down Alternati= ve with Sheet Set and Side Pockets, Yellow Botanical
Purchase Order #:=C2=A0= 108820172321475|RMA #:=C2=A0131241722726044793
<= /div>
RETURN REASON
Missing Parts

On Mon, Aug 21, 2023 at 5:54=E2=80=AFAM Stev= en Adams <st= even.adams@ship8.com> wrote:
Good Morning,

Is th= ere any update on this request.

Thank You



Steven Adams

Rework Clerk=

550 Northport Pkwy

Port Wentworth, GA 31407


O:912.373.7778 x 3845

<= /div>


On Tue, Aug 15, 2023 at = 10:58=E2=80=AFAM Steven Adams <steven.adams@ship8.com> wrote:
Good Morning,
We received=C2=A0a return from the following customer. Upon= researching in EEC in Return and Sales Order List we found that the item n= umber associated with the return for the order number above is CS10-1382 ho= wever the item number we received was CS10-1381. Can you please verify if t= he customer received=C2=A0the wrong item which is why it was returned or if= they sent back the wrong item by accident.=C2=A0

= Please see attachment for Return Label for reference.

<= div>Please advise how you would like us to proceed with this return.
<= div>
Thank You



Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407


O:912.373.7778 x 3845

--00000000000094e21c0603815501--