Subject: Re: Customer: JR Melendez, TRK# 782185592738, Order# 108820172321475, Item# CS10-1381
From: Steven Adams <[email-masked]>
To: "Customer Service [email-masked]" <[email-masked]>
Date: Tue, 22 Aug 2023 07:31:08 -0400

Will do, thank you!

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3845

On Mon, Aug 21, 2023 at 7:29 PM Customer Service [email-masked] <
[email-masked]> wrote:

> Hello Steven-
>
> The return reason states missing parts which I am assuming we shipped the
> wrong item.  The customer ordered a King size, and we shipped a Queen size
> in error.  The customer has already been refunded, so please proceed to
> process the usual return. Thank you.
>
> Helita
>
> Comfort Spaces 9-Piece King Bed in a Bag Microfiber Comforter Sets Down
> Alternative with Sheet Set and Side Pockets, Yellow Botanical
> Purchase Order #: 108820172321475|RMA #: 136664034634613502
> RETURN REASON
> Missing Parts
> CUSTOMER
> JR Melendez
> ITEM PRICE
> $42.89
> QUANTITY
>
>    - x 1
>    Refunded
>
> RETURN DETAILS
> FedExTracking #:782185592738
> <https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=782185592738>
> Request Date:08/07/2023
> Return line:1
> Customer Order #:200011148031438
> Refund Status:Refunded
> Channel:In Store
> Refund Channel:48-Hour Auto
> Refund Date:08/16/2023
> Tracking Status:Delivered
> Refund Mode:Post Delivery
> ORDER DETAILS
> Item ID:2546031851
> PO Line #:1
> ORDER BALANCE
> Total Item Price $42.89 x 1$42.89
> Shipping:$0.00
> Taxes:$3.54
> ------------------------------
> Refund Amount:$46.43
> Payment DetailsEmail CustomerDispute This Return
> Comfort Spaces 9-Piece King Bed in a Bag Microfiber Comforter Sets Down
> Alternative with Sheet Set and Side Pockets, Yellow Botanical
> Purchase Order #: 108820172321475|RMA #: 131241722726044793
> RETURN REASON
> Missing Parts
>
> On Mon, Aug 21, 2023 at 5:54 AM Steven Adams <[email-masked]>
> wrote:
>
>> Good Morning,
>>
>> Is there any update on this request.
>>
>> Thank You
>>
>>
>>
>> Steven Adams
>>
>> Rework Clerk
>>
>> 550 Northport Pkwy
>>
>> Port Wentworth, GA 31407
>>
>>
>> *O:*912.373.7778 x 3845
>>
>>
>> On Tue, Aug 15, 2023 at 10:58 AM Steven Adams <[email-masked]>
>> wrote:
>>
>>> Good Morning,
>>>
>>> We received a return from the following customer. Upon researching in
>>> EEC in Return and Sales Order List we found that the item number associated
>>> with the return for the order number above is CS10-1382 however the item
>>> number we received was CS10-1381. Can you please verify if the customer
>>> received the wrong item which is why it was returned or if they sent back
>>> the wrong item by accident.
>>>
>>> Please see attachment for Return Label for reference.
>>>
>>> Please advise how you would like us to proceed with this return.
>>>
>>> Thank You
>>>
>>>
>>>
>>> Steven Adams
>>>
>>> Rework Clerk
>>>
>>> 550 Northport Pkwy
>>>
>>> Port Wentworth, GA 31407
>>>
>>>
>>> *O:*912.373.7778 x 3845
>>>
>>