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Date: Mon, 21 Aug 2023 18:56:40 +0000
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Subject: Re: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref
 2023081900316845
From: dawnnie bigelow <c-EB8BEE93D8E945B19DEE1B5C8E4BD039@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div dir=3D"auto">Please send me the photo as I can assure you it was not m=
y house that it was delivered to. I will also send a photo of my front porc=
h area and will confirm that the two photos do not match.=C2=A0</div><div><=
br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Mon,=
 Aug 21, 2023 at 9:15 AM Designer Living Inc. &lt;<a href=3D"mailto:s-EB8BE=
E93D8E945B19DEE1B5C8E4BD039@relay.walmart.com">s-EB8BEE93D8E945B19DEE1B5C8E=
4BD039@relay.walmart.com</a>&gt; wrote:<br></div><blockquote class=3D"gmail=
_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:=
1ex"><p>Hello <span>Dawnnie</span>-</p><p>=C2=A0</p><p>Upon checking, FedEx=
 confirmed delivery of this package to the address registered when making t=
he purchase, and provided a photo of where the package delivered.=C2=A0 Unf=
ortunately based on these conditions, we are unable to assist further with =
your claim at this time.=C2=A0 You may want to file a police report or file=
 a claim with your homeowners insurance.</p><p>=C2=A0</p><p>Thank you,</p><=
p>Kyle</p><p>Customer Service Representative</p><p>Designer Living</p><p>=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D</p><p><br></p><p>I already did, and I am not knocking on more =
random people=E2=80=99s door to find a package that was incorrectly deliver=
ed on your part. Please issue a refund immediately.=C2=A0</p><p><br></p><p>=
On Mon, Aug 21, 2023 at 7:07 AM <a href=3D"mailto:info@designerliving.com" =
target=3D"_blank">info@designerliving.com</a> &lt;<a href=3D"mailto:s-EB8BE=
E93D8E945B19DEE1B5C8E4BD039@relay.walmart.com" target=3D"_blank">s-EB8BEE93=
D8E945B19DEE1B5C8E4BD039@relay.walmart.com</a>&gt; wrote:<br></p><blockquot=
e class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc sol=
id;padding-left:1ex"><p>You have a message from Designer Living Inc. - Walm=
art.com =C2=A0</p><p><br></p><hr><p><br></p><p><strong> Sales Order Id: </s=
trong>=C2=A0200011124925985</p><p><strong> Item: </strong>=C2=A0 Comfort Sp=
aces 9-Pieces King Bed in a Bag Comforter Sets Microfiber Down Alternative =
Daisies Green with Sheet Set and Side Pockets, Size: King, Actual Color: Gr=
een</p><p><br></p><p><br></p><p>Hello Dawnnie/ Walmart-</p><p>=C2=A0</p><p>=
Thank you for your email.=C2=A0 Upon checking with FedEx, your order#:20001=
1124925985/ Purchase order #:=C2=A0108822341326489=C2=A0with the tracking#:=
=C2=A0782348985727 has been delivered on 8/17/23.=C2=A0 We ask that you fir=
st check with other family members, neighbors and around the outside of you=
r home to ensure the package was not misplaced.=C2=A0</p><p>=C2=A0</p><p>Si=
ncerely,</p><p>Kyle</p><p>Designer Living Customer Service</p><p>1-888-879-=
8790</p><p><a href=3D"mailto:info@designerliving.com" target=3D"_blank">inf=
o@designerliving.com</a></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designe=
r Living Inc.=C2=A0</p><p><br></p><p>** THIS IS AN ESCALATION **</p><p><br>=
</p><p>This is Walmart Customer Care, contacting you on behalf of the custo=
mer for the order below. The customer is receiving a copy of this message.<=
/p><p><br></p><p><strong> Customer Name:</strong>=C2=A0dawnnie bigelow</p><=
p><strong>Customer Order Number:</strong>=C2=A0200011124925985</p><p><stron=
g>Purchase Order No:</strong>=C2=A0108822341326489</p><p><strong> Reason fo=
r Contact: </strong>=C2=A0Damaged/Missing Parts/Not Received</p><p><strong>=
 Item name/number: </strong>=C2=A0 Comfort Spaces 9-Pieces King Bed in a Ba=
g Comforter Sets Microfiber Down Alternative Daisies Green with Sheet Set a=
nd Side Pockets, Size: King, Actual Color: Green/1855860771</p><p><strong> =
Agent message: </strong>=C2=A0 Good day

Please assist the customer has advised that she has not received the item a=
lthough it has been marked as delivered .=20

Kind Regards</p><p><br></p><p><br></p><p><strong>What you need to do now:</=
strong></p><p>1. Reply to this message to contact the customer, and do so w=
ithin 48 hours, per the guidelines outlined in the <a href=3D"https://selle=
rhelp.walmart.com/s/guide?article=3D000006402#Customer_Service_Requirements=
" target=3D"_blank">Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,=C2=A0<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/=
eJwczE1KxTAQAODTtMsymUzazCIL085CeAvRE0zz8wz05UEtircXvMCXg1Y7UxlLMDMjLei9Gz8=
Dmh1wWbSyuupShQSJUFnB5p0WM7aAgBa8YcNo0E3goZh5x5TUzUBpIDjLob_Tjx4PPa8pPR9j66=
nl0q_XHCT6KMJ288LkouFNxES3eqG4geXxDK3X50CQy1e793Ie7bv1-79zhXVd3wb78iG3m7z_B=
QAA__8qrDjP"></p><p><br></p><hr><p><br></p><p>Walmart Customer Service Team=
</p><p><br></p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://ccc=
p.relay.walmart.com/o/eJwczE1qxSAQAODTxGWYGUcdFy6qcdFFaenPAXzRvApJHoRA6O1Lu=
__4aiiLttxUC2g9WbJiSX0HbAbFOY9opOpiSDMvsxNruGkCq3ogIA1CiAyOaYSlCv1pN4MRdxsY=
jraWn_Eq61aOc5wfm-r73Gvbz-cacpSYs9eTZM8mop9yxmiSZI4TaK-OUMu1772Nt35v6-PyZmC=
4b6Wv_9cZUkpvg35KXx-fry_5_TcAAP__rGc5EQ"></blockquote><p><span class=3D"gma=
il_signature_prefix">-- </span><br></p><p>Best,<br>Dawnnie Bigelow</p><p><i=
mg width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.c=
om/o/eJwczE1KxTAQAODTNMuSzEyTzCIL085CeAvRE-Svz0BfHtSieHvBC3w1pB0tNdWCsQwWAY=
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Kg-Sq9tXK81SPRRhHHzwrREw5uIicvqheKmkdUZ-tifE-navvp9tPPo333c_50rrOv6NuHLh9xu=
8v4XAAD__8SxOCA"></p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http=
://cccp.relay.walmart.com/o/eJwczEtqxiAQAODTxGVwnBnNLFxU46KL0tLHAYzav0IeEAK=
hty_0Al_1-RstNdU8WDEWiVnUj5dcRbRzbilG2wWFqJpcxOBCrtSqujfaoJ4MgAVmGQGZGaA5tB=
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IUH0o8t9_XfunyM8W3Ap_j18fn6kt7_AgAA__8FTDlx">
</blockquote></div></div><span class=3D"gmail_signature_prefix">-- </span><=
br><div dir=3D"ltr" class=3D"gmail_signature" data-smartmail=3D"gmail_signa=
ture">Best,<br>Dawnnie Bigelow</div>
<img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart=
=2Ecom/o/eJwczEFOxSAQANDTlGUzwwz8YcFC2l=
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