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From: David Ambrose <david.ambrose@jlahome.com>
Date: Mon, 21 Aug 2023 10:04:24 -0700
Message-ID: <CAKcdg3XHRLMHJ0uFig5Dzv=G7U81X8ikrhOSRqMgk2H3im4DOg@mail.gmail.com>
Subject: Scheduled Hardware Maintenance on FTP/N Drive/S Drive: Saturday,
 August 26
Cc: "Help. Desk" <help.desk@jlahome.com>
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Mailing-list: list all@designerliving.com; contact all+owners@designerliving.com

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Following our recent communication, we would like to provide details on an
upcoming scheduled hardware maintenance for the FTP/N Drive/S Drive.

Maintenance Details:

Date: Saturday, August 26
Time: 4:30 AM PST (7:30 AM EST)
Affected System: FTP/N Drive/S Drive
This maintenance is set to occur during our regularly scheduled server
maintenance window. By adhering to this routine timing, we aim to ensure
that potential disruptions to most users are minimized.

During this window:

1. The FTP/N Drive/S Drive may be temporarily inaccessible.
2. Post-maintenance, we anticipate the server to resume full functionality.

--=20

Thank you,

Dave Ambrose
Director of IT, Hardware
E&E Co., Ltd.
510-946-2327

*Technical support: support@jlahome.com
*General inquiries: help.desk@jlahome.com






On Wed, Aug 16, 2023 at 7:12=E2=80=AFAM David Ambrose <david.ambrose@jlahom=
e.com>
wrote:

> We're pleased to inform you that our fileserver, known to you as the
> "FTP", "N Drive", or "S Drive", is now back up and operational. Our team
> has worked diligently to address the earlier hardware malfunction, and yo=
ur
> files should now be accessible as usual.
>
> However, there are a few important points we'd like to bring to your
> attention:
>
> 1. Ongoing Maintenance: While we have made significant progress,
> additional maintenance will be required in the near future to ensure the
> server's long-term stability and performance. To minimize disruption to
> your work, this maintenance will be scheduled during our standard
> maintenance windows. We will notify you in advance of the exact date and
> time.
>
> 2. Potential Performance Degradation: As many processes were delayed
> during the server's downtime, there may be a backlog of tasks that the
> server now needs to catch up on. This could result in slightly degraded
> performance in the short term. We ask for your patience as the server wor=
ks
> through these tasks. We anticipate that any potential slowdowns will be
> temporary, and performance will stabilize soon.
>
> We understand the importance of the FTP/N Drive/S Drive to your daily
> operations and appreciate your patience and understanding throughout this
> period. We are committed to ensuring the reliability and performance of o=
ur
> systems, and we are taking every measure to prevent such incidents in the
> future.
>
> Should you experience any issues or have further questions, please don=E2=
=80=99t
> hesitate to reach out to our support team at support@jlahome.com . They
> stand ready to assist.
>
> --
>
> Thank you,
>
> Dave Ambrose
> Director of IT, Hardware
> E&E Co., Ltd.
> 510-946-2327
>
> *Technical support: support@jlahome.com
> *General inquiries: help.desk@jlahome.com
>
>
>
>
>
>
> On Tue, Aug 15, 2023 at 10:53=E2=80=AFAM David Ambrose <david.ambrose@jla=
home.com>
> wrote:
>
>> We are writing to inform you about an unforeseen issue with our
>> fileserver (commonly known to you as the "FTP", "N Drive", or "S Drive")=
.
>>
>> Due to a hardware malfunction, the FTP/N Drive/S Drive will be
>> temporarily unavailable. Our team has identified the problem and we are
>> actively working to acquire the necessary hardware to address and rectif=
y
>> the situation. Given the intricacies of this repair, we anticipate that =
the
>> server will be unavailable for the next couple of days.
>>
>> We understand the importance of the FTP/S Drive in your daily operations
>> and we sincerely apologize for any inconvenience this might cause. Pleas=
e
>> rest assured that we are doing everything within our power to restore
>> service as quickly and securely as possible.
>>
>> In the interim, if you have urgent data needs, please reach out to
>> support@jlahome.com to arrange for temporary alternative solutions.
>>
>> We appreciate your patience and understanding as we work through this. W=
e
>> will inform you as soon as the FTP/N Drive/S Drive is back online and fu=
lly
>> operational.
>>
>> Thank you for your cooperation.
>>
>> --
>>
>> Thank you,
>>
>> Dave Ambrose
>> Director of IT, Hardware
>> E&E Co., Ltd.
>> 510-946-2327
>>
>> *Technical support: support@jlahome.com
>> *General inquiries: help.desk@jlahome.com
>>
>>
>>
>>
>>

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Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr"><div dir=3D"ltr">Following our recent communication, we wo=
uld like to provide details on an upcoming scheduled hardware maintenance f=
or the FTP/N Drive/S Drive.<br><br>Maintenance Details:<br><br>Date: Saturd=
ay, August 26<br>Time: 4:30 AM PST (7:30 AM EST)<br>Affected System: FTP/N =
Drive/S Drive<br>This maintenance is set to occur during our regularly sche=
duled server maintenance window. By adhering to this routine timing, we aim=
 to ensure that potential disruptions to most users are minimized.<br><br>D=
uring this window:<br><br>1. The FTP/N Drive/S Drive may be temporarily ina=
ccessible.<br>2. Post-maintenance, we anticipate the server to resume full =
functionality. <br><div><div dir=3D"ltr" class=3D"gmail_signature"><div dir=
=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr">=
<div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div=
 dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><br><pre cols=
=3D"72">-- <br></pre><pre cols=3D"72">Thank you,<br><br>Dave Ambrose<br>Dir=
ector of IT, Hardware
E&amp;E Co., Ltd.<br>510-946-2327 <span><pre cols=3D"72">*Technical support=
: <a href=3D"mailto:support@jlahome.com" target=3D"_blank">support@jlahome.=
com</a><br>*General inquiries: <a href=3D"mailto:help.desk@jlahome.com" tar=
get=3D"_blank">help.desk@jlahome.com</a></pre></span>=C2=A0</pre>
<br></div></div></div></div></div></div></div></div></div></div></div></div=
></div></div></div></div></div></div></div></div></div></div><br></div><br>=
<div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Wed, Au=
g 16, 2023 at 7:12=E2=80=AFAM David Ambrose &lt;<a href=3D"mailto:david.amb=
rose@jlahome.com">david.ambrose@jlahome.com</a>&gt; wrote:<br></div><blockq=
uote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left:1p=
x solid rgb(204,204,204);padding-left:1ex"><div dir=3D"ltr"><div dir=3D"ltr=
">We&#39;re pleased to inform you that our fileserver, known to you as the =
&quot;FTP&quot;, &quot;N Drive&quot;, or &quot;S Drive&quot;, is now back u=
p and operational. Our team has worked diligently to address the earlier ha=
rdware malfunction, and your files should now be accessible as usual.<br><b=
r>However, there are a few important points we&#39;d like to bring to your =
attention:<br><br>1. Ongoing Maintenance: While we have made significant pr=
ogress, additional maintenance will be required in the near future to ensur=
e the server&#39;s long-term stability and performance. To minimize disrupt=
ion to your work, this maintenance will be scheduled during our standard ma=
intenance windows. We will notify you in advance of the exact date and time=
.<br><br>2. Potential Performance Degradation: As many processes were delay=
ed during the server&#39;s downtime, there may be a backlog of tasks that t=
he server now needs to catch up on. This could result in slightly degraded =
performance in the short term. We ask for your patience as the server works=
 through these tasks. We anticipate that any potential slowdowns will be te=
mporary, and performance will stabilize soon.<br><br>We understand the impo=
rtance of the FTP/N Drive/S Drive to your daily operations and appreciate y=
our patience and understanding throughout this period. We are committed to =
ensuring the reliability and performance of our systems, and we are taking =
every measure to prevent such incidents in the future.<br><br>Should you ex=
perience any issues or have further questions, please don=E2=80=99t hesitat=
e to reach out to our support team at <a href=3D"mailto:support@jlahome.com=
" target=3D"_blank">support@jlahome.com</a> . They stand ready to assist.<d=
iv><div dir=3D"ltr" class=3D"gmail_signature"><div dir=3D"ltr"><div><div di=
r=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"=
><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><di=
v dir=3D"ltr"><div><div dir=3D"ltr"><div><br><pre cols=3D"72">-- <br></pre>=
<pre cols=3D"72">Thank you,<br><br>Dave Ambrose<br>Director of IT, Hardware
E&amp;E Co., Ltd.<br>510-946-2327 <span><pre cols=3D"72">*Technical support=
: <a href=3D"mailto:support@jlahome.com" target=3D"_blank">support@jlahome.=
com</a><br>*General inquiries: <a href=3D"mailto:help.desk@jlahome.com" tar=
get=3D"_blank">help.desk@jlahome.com</a></pre></span>=C2=A0</pre>
<br></div></div></div></div></div></div></div></div></div></div></div></div=
></div></div></div></div></div></div></div></div></div></div><br></div><br>=
<div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Tue, Au=
g 15, 2023 at 10:53=E2=80=AFAM David Ambrose &lt;<a href=3D"mailto:david.am=
brose@jlahome.com" target=3D"_blank">david.ambrose@jlahome.com</a>&gt; wrot=
e:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0=
.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir=3D"l=
tr">We are writing to inform you about an unforeseen issue with our fileser=
ver (commonly known to you as the &quot;FTP&quot;, &quot;N Drive&quot;, or =
&quot;S Drive&quot;).<br><br>Due to a hardware malfunction, the FTP/N Drive=
/S Drive will be temporarily unavailable. Our team has identified the probl=
em and we are actively working to acquire the necessary hardware to address=
 and rectify the situation. Given the intricacies of this repair, we antici=
pate that the server will be unavailable for the next couple of days.<br><b=
r>We understand the importance of the FTP/S Drive in your daily operations =
and we sincerely apologize for any inconvenience this might cause. Please r=
est assured that we are doing everything within our power to restore servic=
e as quickly and securely as possible.<br><br>In the interim, if you have u=
rgent data needs, please reach out to <a href=3D"mailto:support@jlahome.com=
" target=3D"_blank">support@jlahome.com</a> to arrange for temporary altern=
ative solutions.<br><br>We appreciate your patience and understanding as we=
 work through this. We will inform you as soon as the
FTP/N Drive/S Drive

 is back online and fully operational.<br><br>Thank you for your cooperatio=
n.<br><div><div dir=3D"ltr" class=3D"gmail_signature"><div dir=3D"ltr"><div=
><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=
=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr">=
<div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><br><pre cols=3D"72">-- <b=
r></pre><pre cols=3D"72">Thank you,<br><br>Dave Ambrose<br>Director of IT, =
Hardware
E&amp;E Co., Ltd.<br>510-946-2327 <span><pre cols=3D"72">*Technical support=
: <a href=3D"mailto:support@jlahome.com" target=3D"_blank">support@jlahome.=
com</a><br>*General inquiries: <a href=3D"mailto:help.desk@jlahome.com" tar=
get=3D"_blank">help.desk@jlahome.com</a></pre></span>=C2=A0</pre>
<br></div></div></div></div></div></div></div></div></div></div></div></div=
></div></div></div></div></div></div></div></div></div></div></div>
</blockquote></div></div>
</blockquote></div></div>

--000000000000713468060371dfea--