Subject: Please contact the customer - Refund Not Received
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Sat, 19 Aug 2023 22:49:07 +0000

Dear Designer Living Inc.,

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below.

Customer Name: Susan Swanson

Customer Order Number: 200011146257626

Purchase Order No: 108820890814770

Reason for Contact:  Refund Not Received

Item name/number:   INK+IVY Rhea 100% Cotton Jacquard Full/Queen Quilt Set Percale Reverse 4-Piece Bedding Coverlet Lightweight Summer Comforter, Ivory/Charcoal, Size: Full/Queen, Actual Color: Ivory/Charcoal/1332795505

Agent message:   cx had refused to take the items upon delivery and they were returned back to their origin, kindly reach out to the cx and provide with the refund as soon as possible, thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team