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Date: Fri, 18 Aug 2023 16:43:56 +0000
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Subject: Re: Re: Message from Walmart.com Customer: Where is my order, 200010825011318
 #Ref 2023071200315323
From: Ekaterina Smakotina <c-A12535475CD546CDB2F414569B8264D5@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div><br></div><div dir=3D"auto">Ok, sound good! Please replace the order .=
=C2=A0</div><div dir=3D"auto">6701 Eton Ave , Canoga Park, CA, 91303 apt 21=
3</div><div dir=3D"auto">Ekaterina Smakotina=C2=A0<br><div class=3D"gmail_q=
uote" dir=3D"auto"><div dir=3D"ltr" class=3D"gmail_attr">=D0=A7=D1=82, 17 =
=D0=B0=D0=B2=D0=B3. 2023=C2=A0=D0=B3. =D0=B2 3:12 PM, Designer Living Inc. =
&lt;<a href=3D"mailto:s-A12535475CD546CDB2F414569B8264D5@relay.walmart.com"=
>s-A12535475CD546CDB2F414569B8264D5@relay.walmart.com</a>&gt;:<br></div><bl=
ockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #=
ccc solid;padding-left:1ex"><p>Hello=C2=A0<span>Ekaterina/ Walmart-</span><=
/p><p><span><br></span></p><p><span>Thank you for your email. Since FedEx i=
s claiming that the package is deemed lost and the order is still processin=
g what we can do right now is to send a replacement order. If you do not ne=
ed the order anymore you can process a return request after the order is de=
livered. Can you please confirm the address in where we will send the repla=
cement order?</span></p><p><span><br></span></p><p><span>Sincerely,</span><=
/p><p><span>Kyle</span></p><p><span>Designer Living</span></p><p><span><a h=
ref=3D"mailto:info@designerliving.com" target=3D"_blank">info@designerlivin=
g.com</a></span></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Hello ! I=
 called to FedEx, and they told me that the package still with sender. I wo=
uld like to refund. How can I do that?</p><p><br></p><p>=D0=A7=D1=82, 13 =
=D0=B8=D1=8E=D0=BB=D1=8F 2023=C2=A0=D0=B3. =D0=B2 7:23 AM, Designer Living =
Inc. &lt;<a href=3D"mailto:s-A12535475CD546CDB2F414569B8264D5@relay.walmart=
=2Ecom" target=3D"_blank">s-A12535475CD5=
46CDB2F414569B8264D5@relay.walmart.co=
m</a>&gt;:<br></p><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px=
 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;b=
order-left-color:rgb(204,204,204)"><p>Hello Ekaterina=C2=A0/ Walmart-</p><p=
>=C2=A0</p><p>Thank you for your email. We are sorry to hear your order has=
 not arrived. Unfortunately, we cannot see further into FedEx&#39;s system =
as to why there have been no scans for this package; therefore, we ask of y=
ou to contact FedEx to open a lost package investigation. Generally, this w=
ill take anywhere between 1-8 business days to resolve; however, it can be =
completed sooner. Once FedEx completes their investigation, kindly notify u=
s of the results; and we in turn will assist you with case. You can contact=
 FedEx through this phone number 1800 10 463 3339, kindly provide this trac=
king number to FedEx=C2=A0397084719906. We appreciate your patience while t=
he investigation is in progress. Thank you!</p><p>=C2=A0</p><p>Sincerely,</=
p><p>Kyle</p><p>Designer Living Customer Service</p><p>1-888-879-8790</p><p=
><a href=3D"mailto:info@designerliving.com" target=3D"_blank">info@designer=
living.com</a></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer Living Inc=
=2E,=C2=A0</p><p><br></p><p>Ekaterina Sma=
kotina wants to connect with you for=
 the order below:</p><p><br></p><p><strong> Customer Order Number</strong>:=
=C2=A0 200010825011318</p><p><strong> Purchase Order No</strong>:=C2=A0 108=
810615359447</p><p><strong> Reason for Contact: </strong>=C2=A0Where is my =
order</p><p><strong> Item name/number:</strong>=C2=A0 Urban Habitat 3-Piece=
 Stripe Comforter Set for Kids Bedding Set Breathable Cotton Multi-Color , =
Twin/1308222808</p><p><br><br></p><p><strong>Customer Message</strong>:<br>=
</p><p>Hello , I still didn=E2=80=99t receive my order</p><p><br></p><p><st=
rong>What you need to do now:</strong></p><p>1. Reply to this message to co=
ntact the customer, and do so within 48 hours, per the guidelines outlined =
in the <a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D00000640=
2#Customer_Service_Requirements" target=3D"_blank">Marketplace Seller Custo=
mer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br><br></p><p>Thank you=
,=C2=A0</p><p>Your Walmart Customer Care Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"http:///ueditor/net/upload/image/20=
230713/6382482955338033142411046"></p><img width=3D"1px" height=3D"1px" alt=
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</blockquote></div></div>
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