Subject: Re: Return rec'd Jacqueline Leite
From: Steven Adams <[email-masked]>
To: Kristal Groover <[email-masked]>
Cc: "Customer Service [email-masked]" <[email-masked]>, Tameki West <[email-masked]>
Date: Fri, 18 Aug 2023 08:49:42 -0400

Good Morning,

We do still currently have this incorrect item.

Thank You

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3845

On Fri, Aug 18, 2023 at 8:44 AM Kristal Groover <[email-masked]>
wrote:

> + adding the rework / returns clerks
>
> On Thu, Aug 17, 2023, 5:35 PM Customer Service [email-masked] <
> [email-masked]> wrote:
>
>> Hello Kristal-
>>
>> Do you still have the incorrect item for this return (Order
>> 108819453341487)? If so, Walmart has instructed us to email the customer
>> and have them return the correct item, and to ask the customer if they want
>> us to return the incorrect item back to them.  If you still have it, please
>> hold onto it until further notice. Please advise.  Thank you.
>>
>> Helita
>>
>> On Mon, Aug 14, 2023 at 7:28 AM Kristal Groover <
>> [email-masked]> wrote:
>>
>>> The item physically returned (photo sent in original email)  does not
>>> match this UPC, nor does it belong to E&E / JLAHOME.
>>>
>>>
>>>
>>>
>>> Kristal Groover
>>>
>>> Operations Manager
>>>
>>> 550 Northport Pkwy
>>>
>>> Port Wentworth, GA 31407
>>>
>>>
>>> *O:*912.373.7778 x 3748
>>>
>>>
>>> On Fri, Aug 11, 2023 at 12:22 PM Customer Service
>>> [email-masked] <[email-masked]> wrote:
>>>
>>>> Hello Kristal-
>>>>
>>>>
>>>>
>>>> The item UPC is 086569042446. This customer has already been refunded.
>>>>
>>>> Please just return back to stock if it is in good condition and dispose
>>>> of it if the product is damaged.  Thank you.
>>>>
>>>>
>>>> Home Essence Apartment Jasper Solid Chevron Quilted Reversible
>>>> Microfiber to Cozy Plush Comforter Mini Set, Full/Queen, Grey
>>>>
>>>> Purchase Order #: *108819453341487*|RMA #: *133614903265453161*
>>>>
>>>> RETURN REASON
>>>>
>>>> *Inadequate Quality*
>>>>
>>>> CUSTOMER
>>>>
>>>> *Jacqueline Leite*
>>>>
>>>> ITEM PRICE
>>>>
>>>> *$40.59*
>>>>
>>>> QUANTITY
>>>>
>>>>    - *x 1*
>>>>
>>>> Refunded
>>>>
>>>> RETURN DETAILS
>>>>
>>>> FedExTracking #:*781469706872*
>>>> <https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=781469706872>
>>>>
>>>> Request Date:07/22/2023
>>>>
>>>> Return line:1
>>>>
>>>> Customer Order #:*200010917895804*
>>>>
>>>> Refund Status:*Refunded*
>>>>
>>>> Channel:*In Store*
>>>>
>>>> Refund Channel:*48-Hour Auto*
>>>>
>>>> Refund Date:*07/28/2023*
>>>>
>>>> Tracking Status:*Delivered*
>>>>
>>>> Refund Mode:*Post Delivery*
>>>>
>>>> ORDER DETAILS
>>>>
>>>> Item ID:*208833054*
>>>>
>>>> PO Line #:*1*
>>>>
>>>> ORDER BALANCE
>>>>
>>>> Total Item Price $40.59 x 1$40.59
>>>>
>>>> Shipping:$0.00
>>>>
>>>> Taxes:$2.43
>>>> ------------------------------
>>>>
>>>> Refund Amount:$43.02
>>>>
>>>> Payment Details
>>>>
>>>>
>>>>
>>>> Best regards,
>>>>
>>>> Kyle
>>>>
>>>> Designer Living Customer Service
>>>>
>>>> [email-masked]
>>>>
>>>> On Fri, Aug 11, 2023 at 10:44 PM Kristal Groover <
>>>> [email-masked]> wrote:
>>>>
>>>>>
>>>>> We have received an item with a return label from Jacqueline Leite.
>>>>> The item does not have a UPC and we can not identify this item to
>>>>> belong to E&E / JLAHOME.
>>>>>
>>>>> Please find attached photos and advise how to proceed.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Kristal Groover
>>>>>
>>>>> Operations Manager
>>>>>
>>>>> 550 Northport Pkwy
>>>>>
>>>>> Port Wentworth, GA 31407
>>>>>
>>>>>
>>>>> *O:*912.373.7778 x 3748
>>>>>
>>>>