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[209.85.220.41]) by mx.google.com with SMTPS id d63-20020a814f42000000b00583fa7bb131sor242123ywb.18.2023.08.17.15.47.09 for (Google Transport Security); Thu, 17 Aug 2023 15:47:09 -0700 (PDT) Received-SPF: pass (google.com: domain of anna.yan@jlahome.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@jlahome-com.20221208.gappssmtp.com header.s=20221208 header.b=zeZtf42a; spf=pass (google.com: domain of anna.yan@jlahome.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=anna.yan@jlahome.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jlahome-com.20221208.gappssmtp.com; s=20221208; t=1692312429; x=1692917229; h=cc:to:subject:message-id:date:from:in-reply-to:references :mime-version:from:to:cc:subject:date:message-id:reply-to; bh=pR5FWT02g4TWayiJne/RlwMkDxYavtYbb2BBY0lNlBA=; b=zeZtf42aE66JXyFRWVCtwUosLiLhNnbeGudqT0RwbmNf1TD5JdQLepV5R65C61GQsc Jzb2G7zeHhpHSMiQQrYlGgW/E/XMiZ9N2n95lfytoq7XWzOzzxQ2LMZSqkqbzm8Gm/ur dTmlAti8fMgA7kko02W2gDKdo9hvMyEfKugaM/wLtDFbvzVTL3KTEhIptpW1524RsiAy z610aH27COLfXACNosvw9lHx5TLsk+4s5biZW48fbvo3TA2iBxmvTlChP0ls86UtckGA GNIq/sgbugeio5hQSHldiW9ENf5vDBtVadmKoUv+ShXP7X5fxoN5fhyiBkXt6DBRh1mm Xnsw== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20221208; t=1692312429; x=1692917229; h=cc:to:subject:message-id:date:from:in-reply-to:references :mime-version:x-gm-message-state:from:to:cc:subject:date:message-id :reply-to; bh=pR5FWT02g4TWayiJne/RlwMkDxYavtYbb2BBY0lNlBA=; b=hSDw+DMEmIXzLZdfZtW+/gfkgzd3AOBApsZAey39ZmfhRtSV3dIoALaDsiHFvYwLpw Rak9B6PXs1W76H2SoXUWTrGDET3rrKFRVzw/8kLHe3L8egIe5p10xgI1ySDsScGNlrqG MFZGno2Io9+lAf2dwYkWKFrWBaUp0FqBXPmFGCqlTwzHKei6XXqePPe89Qxub1Pe6lWW gvb/uK1UxraVKVFay6UkoqOz8NUdmMvdfhwsEEL2se4J86Ras53PWXBLgO89KcKYo+Jw 9rsQJnRfjy7H5Bmx9p954M/jh/nkY36qV8dxEQH8CSE7kQnSSle6gLjV7IguhDwr5q7k GeSA== X-Gm-Message-State: AOJu0YznELlWdhqCwmtna4h0gTVQb4KdbK5ewyvh/57aLA7HFg8LvJMl V/cybjPtyHQ17+PL1pI32POnHb/zoCyc0tWvS5rgWA== X-Google-Smtp-Source: AGHT+IFJ+CntIaqgQ65uLtNjTM76SYxIVF7yw8krlEhfHpjHCgZ+O4GIII6m18vuED8TVW0sGCYdwsKQO+wUutW8+oo= X-Received: by 2002:a81:dd0f:0:b0:586:1116:f925 with SMTP id e15-20020a81dd0f000000b005861116f925mr645575ywn.50.1692312428868; Thu, 17 Aug 2023 15:47:08 -0700 (PDT) MIME-Version: 1.0 References: In-Reply-To: From: Anna Yan Date: Thu, 17 Aug 2023 15:46:33 -0700 Message-ID: Subject: Re: Second Warning: Walmart Marketplace Partner Performance Notification [ ref:_00D61ZKTc._5008Y2FhQPW:ref ] To: Walmart Partner Support Cc: "fengjing@syncsoftinc.com" , "anna.yan@designerliving.com" , "info@designerliving.com" , Helen Chen Content-Type: multipart/alternative; boundary="0000000000002c0e800603263196" --0000000000002c0e800603263196 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Walmart, There's some system issue on our side that we are experiencing late shipment. We totally understand how on-time shipping is important to our customers, and we will try everything we can do to improve the shipping performance asap! We are working hard with our internal IT team to fix the issue and hope this can be solved soon. We'll also reach out to the carrier and see anything else we can do to improve the shipping performance. Thank you! Best Regards, *Anna Yan* | E-Commerce Team E&E Co., LTD. (DBA JLA Home) | Fremont, CA P: 510-490-9788 EXT 2302 E: anna.yan@jlahome.com On Thu, Aug 17, 2023 at 2:20=E2=80=AFAM Walmart Partner Support < partnerhelp@wal-mart.com> wrote: > [image: MP_PPNotification] > > Hello Designer Living Inc, > > Recently, we have identified several late orders from your account over > the last 30 days, making your OTD rating a concern. > > *Please review your orders in Seller Center, via API, or through your > solution provider*, verify if your orders have been shipped on time, and = *resolve > the issue*. Please respond* within 24 hours *with an explanation and a > plan of action to help improve your performance. Non-compliance and failu= re > to do so *may impact your performance metrics and an action could be > taken against your account*. You can view your performance metrics, here > > . > > On-Time Delivery is a critical component of Walmart=E2=80=99s Seller Perf= ormance > Standards. > > To resolve On-Time Delivery issues, ensure your shipping templates > are s= et > to best fit your delivery capabilities. Click here > for > information about choosing the best shipping method and carrier for On-Ti= me > Delivery. > > For additional information about our Performance standards, please click > here . > > Thank you, > > Walmart Marketplace Partner Performance > > [image: 3] > > > > > > > > > > > > > > ref:_00D61ZKTc._5008Y2FhQPW:ref > --0000000000002c0e800603263196 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Hi Walmart,

There's some system iss= ue on our side that we are experiencing late shipment. We totally understan= d how on-time shipping is important to our customers, and we will try every= thing we can do to improve the shipping performance asap!
We are = working hard with our internal IT team to fix the issue and hope this can b= e solved=C2=A0soon. We'll also reach out to the carrier and see anythin= g else we can do to improve the shipping performance.=C2=A0

<= /div>
Thank you!

<= div>Best Regards,

Anna Yan | E-C= ommerce Team
E&E Co., LTD. (DB= A JLA Home) | Fremont, CA
P:=C2=A0= 510-490-9788 EXT 2302
<= br>

On Thu, Aug 17, 2023 at 2:20=E2=80=AFAM Walmart Partner Support &l= t;partnerhelp@wal-mart.com&= gt; wrote:
=09 =09
3D"MP_PPNotification"

Hello Designer Living Inc,

Recently, we have identified several late orders from your account over the= last 30 days, making your OTD rating a concern.

Please review your orders in Seller Center, via API, or through your sol= ution provider, verify if your orders have been shipped on time, and resolve the issue. Please respond within 24 hours with an expla= nation and a plan of action to help improve your performance. Non-complianc= e and failure to do so may impact your performance metrics and an action= could be taken against your account. You can view your performance met= rics, here<= font face=3D"Arial, sans-serif">.

On-Time Delivery is a critical = component of Walmart=E2=80=99s Seller Performance Standards.=C2=A0
To resolve On-Time Delivery issues, ensure= your shipping templates= =C2=A0are set to best fit your delivery c= apabilities. Click here<= /span>=C2=A0<= font face=3D"Arial, sans-serif">for information about choosing the best shi= pping method and carrier for On-Time Delivery.

For additional information about our Performance standards, please click here.

Thank you,

Walmart Marketplace Partner Performance

3D"3"
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ref:_= 00D61ZKTc._5008Y2FhQPW:ref
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