Subject: Re: Second Warning: Walmart Marketplace Partner Performance Notification [ ref:_00D61ZKTc._5008Y2FhQPW:ref ]
From: Anna Yan <[email-masked]>
To: Walmart Partner Support <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Helen Chen <[email-masked]>
Date: Thu, 17 Aug 2023 15:46:33 -0700

Hi Walmart,

There's some system issue on our side that we are experiencing late
shipment. We totally understand how on-time shipping is important to our
customers, and we will try everything we can do to improve the shipping
performance asap!
We are working hard with our internal IT team to fix the issue and hope
this can be solved soon. We'll also reach out to the carrier and see
anything else we can do to improve the shipping performance.

Thank you!

Best Regards,

*Anna Yan* | E-Commerce Team
E&E Co., LTD. (DBA JLA Home) | Fremont, CA
P: 510-490-9788 EXT 2302
E: [email-masked]

On Thu, Aug 17, 2023 at 2:20 AM Walmart Partner Support <
[email-masked]> wrote:

>
> Hello Designer Living Inc,
>
> Recently, we have identified several late orders from your account over
> the last 30 days, making your OTD rating a concern.
>
> *Please review your orders in Seller Center, via API, or through your
> solution provider*, verify if your orders have been shipped on time, and *resolve
> the issue*. Please respond* within 24 hours *with an explanation and a
> plan of action to help improve your performance. Non-compliance and failure
> to do so *may impact your performance metrics and an action could be
> taken against your account*. You can view your performance metrics, here
> <https://seller.walmart.com/partner-analytics/performance/fulfillment/shipping>
> .
>
> On-Time Delivery is a critical component of Walmart’s Seller Performance
> Standards.
>
> To resolve On-Time Delivery issues, ensure your shipping templates
> <https://sellerhelp.walmart.com/seller/s/guide?article=000009417> are set
> to best fit your delivery capabilities. Click here
> <https://sellerhelp.walmart.com/s/guide?article=000009473> for
> information about choosing the best shipping method and carrier for On-Time
> Delivery.
>
> For additional information about our Performance standards, please click
> here <https://sellerhelp.walmart.com/s/guide?article=000007175>.
>
> Thank you,
>
> Walmart Marketplace Partner Performance
>
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