Subject: Message from Walmart.com Customer: Regarding Walmart order# 200010917895804, 200010917895804
From: Walmart Customer Service <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 17 Aug 2023 21:47:47 +0000

Dear Designer Living Inc.,

jacqueline leite wants to connect with you for the order below:

Customer Order Number:  200010917895804

Purchase Order No:  $purchaseOrderNo

Reason for Contact:  Regarding Walmart order# 200010917895804

Item name/number:  Intelligent Design Grey Full/Queen Comforter Set Cozy Soft Reversible Lightweight Down Alternative , 3-Piece Quilted/ID10-1490

Customer Message:

Hello Jacqueline-

I hope this email finds you well. We are contacting you with Designer Living regarding you return. Our warehouse has informed us the incorrect item was returned. We were supposed to receive the F/Q Kai/Jasper/Jasper Comforter Set (Item ID10-1490); however we received a Grey, All Season Luxury Bed-in-a-Bag 8-Piece Dobby Stripe Comforter Set which was not ordered on 200010917895804; therefore we are disputing this return since our item was never received. We ask that you please return the correct item ordered which was the: F/Q Kai/Jasper/Jasper Comforter Set (Item # ID10-1490) so we can approve this return.

Should you have any questions, please respond back to this email, or you may contact us at 1-888-879-8790. Thank you, kindly.

Sincerely,
Helita
Designer Living Customer Service
1-888-879-8790
[email-masked]

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team