Subject: Please contact the customer - Delivered to Wrong Location/LAD
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 17 Aug 2023 18:29:34 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Geraldine Eng

Customer Order Number: 200011063027133

Purchase Order No: 108822749943866

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces 9-Piece Queen Bed in a Bag College Dorm Comforter Sets Down Alternative with Sheet Set and Side Pockets, Aqua Blue, Size: Queen, Actual Color: Aqua/483987672

Agent message:   Good day! The customer would like to get a refund. Order was delivered on a different location. Proof of delivery invalid, does not match their front door description. Please process a refund for them. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team