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Date: Wed, 16 Aug 2023 13:24:54 +0000
Mime-Version: 1.0
Subject: Re: RE:Message from Walmart.com Customer:  Where is my order, 200011179590451 
  #Ref 2023080900306511
From: Lauren Campbell <c-A9B2B757CE784E34914631FF199D1456@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dus-ascii"=
>
</head>
<body>
<div dir=3D"auto">Hello,&nbsp;</div>
<div dir=3D"auto"></div>
<div dir=3D"auto"><br>
</div>
<div dir=3D"auto">I was sending this email to update things. I filed a lost=
 package complaint in regards to my item. FedEx just got back to me about t=
he investigation. They said:</div>
<div dir=3D"auto"><br>
</div>
<div dir=3D"auto">
<table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" class=3D"mobile" wi=
dth=3D"640" style=3D"font-family:Arial, Helvetica, sans-serif;font-size:16p=
x">
<tbody>
<tr>
<td width=3D"20" valign=3D"top" style=3D"line-height:0px;font-size:0px"><im=
g height=3D"1" width=3D"1" border=3D"0" src=3D"https://www.fedex.com/conten=
t/dam/fedex-com/ens/spacer.gif" alt=3D"image" style=3D"border: none; displa=
y: block; touch-action: auto; user-select: none; max-width: unset !importan=
t;" id=3D"28b749bc-e865-44ce-825f-5e0d2850fda4"></td>
<td align=3D"left" valign=3D"top">
<table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" class=3D"mobile" wi=
dth=3D"600">
<tbody>
<tr>
<td height=3D"25" align=3D"left" valign=3D"top" style=3D"line-height:0px;fo=
nt-size:0px"><img height=3D"25" width=3D"1" border=3D"0" src=3D"https://www=
=2Efedex.com/content/dam/fedex-com/en=
s/spacer.gif" alt=3D"image" style=3D"bor=
der: none; display: block; touch-action: auto; user-select: none; max-width=
: unset !important;"></td>
</tr>
<tr>
<td align=3D"left" valign=3D"top" style=3D"font-family: Roboto, Arial, Helv=
etica, sans-serif; color: rgb(51, 51, 51); text-decoration: none; line-heig=
ht: 1.5;">
<p style=3D"font-weight: 300;">Hi&nbsp;LAUREN CAMPBELL,<br>
&nbsp;<br>
Thanks for reaching out to us about case number C-118197592 Ref-16687. Afte=
r exhausting all search options, we haven't been able to locate this shipme=
nt.<br>
<br>
Please inform your shipper so they may contact us regarding a claim.&nbsp;<=
br>
<br>
The FedEx Team</p>
<p style=3D"font-weight: 300;"><br>
</p>
<p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<span style=3D"font-size: 12pt;">How do I proceed from here. Can I just rec=
eive a refund for the item?</span></div>
<div dir=3D"auto"><br>
</div>
<div dir=3D"auto">Thank you,</div>
<div dir=3D"auto">Lauren Campbell&nbsp;</div>
<div dir=3D"auto"><br>
</div>
<div dir=3D"auto"><br>
</div>
<div dir=3D"auto"><br>
</div>
<div dir=3D"auto" id=3D"ms-outlook-mobile-signature">Sent via the Samsung G=
alaxy S22 Ultra 5G, an AT&amp;T 5G smartphone<br>
Get <a href=3D"https://aka.ms/AAb9ysg">Outlook for Android</a></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> s-A9B2B757CE784E34914=
631FF199D1456@relay.walmart.com &lt;s-A9B2B757CE784E34914631FF199D1456@rela=
y.walmart.com&gt; on behalf of Designer Living Inc.
 &lt;s-A9B2B757CE784E34914631FF199D1456@relay.walmart.com&gt;<br>
<b>Sent:</b> Thursday, August 10, 2023 11:22:17 AM<br>
<b>To:</b> Lauren Campbell &lt;lncampbell29@outlook.com&gt;<br>
<b>Subject:</b> RE:Message from Walmart.com Customer: Where is my order, 20=
0011179590451 #Ref 2023080900306511</font>
<div>&nbsp;</div>
</div>
<div>
<p>Hello Lauren / Walmart-</p>
<p>&nbsp;</p>
<p>Thank you for your email. We are sorry to hear your order has not arrive=
d. Unfortunately, we cannot see further into FedEx's system as to why there=
 have been no scans for this package; therefore, we ask of you to open a lo=
st package investigation with FedEx.
 Generally, this will take anywhere between 1-8 business days to resolve; h=
owever, it can be completed sooner. Once FedEx completes their investigatio=
n, kindly notify us of the results; and we in turn will help you as much as=
 we can. Please provide this tracking
 number: <strong>781994752361 </strong>to FedEx. We appreciate your patienc=
e while the investigation is in progress. Thank you!</p>
<p>&nbsp;</p>
<p>Sincerely,</p>
<p>Trisha</p>
<p>Designer Living Customer Service</p>
<p>1-888-879-8790</p>
<p>info@designerliving.com</p>
<p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
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=3D=3D=3D=3D=3D</p>
<p><br>
</p>
<p>Dear Designer Living Inc.,&nbsp;</p>
<p><br>
</p>
<p>Lauren Campbell wants to connect with you for the order below:</p>
<p><br>
</p>
<p><strong>Customer Order Number</strong>:&nbsp; 200011179590451</p>
<p><strong>Purchase Order No</strong>:&nbsp; 108821619955992</p>
<p><strong>Reason for Contact: </strong>&nbsp;Where is my order</p>
<p><strong>Item name/number:</strong>&nbsp; Comfort Spaces 9-Piece Comforte=
r Set Microfiber Navy Blue Bed in A Bag Hypoallergenic Reversible with Side=
 Pockets Bed sets for Queen Bed/129158108</p>
<p><br>
<br>
</p>
<p><strong>Customer Message</strong>:<br>
</p>
<p>there has not been any updated shipping information for almost a week no=
w.</p>
<p><br>
</p>
<p><strong>What you need to do now:</strong></p>
<p>1. Reply to this message to contact the customer, and do so within 48 ho=
urs, per the guidelines outlined in the
<a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Custo=
mer_Service_Requirements">
Marketplace Seller Customer Care Requirements.</a> <br>
2. If there has been no reply to this communication within 48 hours, Walmar=
t may proactively refund the customer.</p>
<p><br>
<br>
</p>
<p>Thank you,&nbsp;</p>
<p>Your Walmart Customer Care Team</p>
<p><br>
</p>
<p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walm=
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</div>
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