Received-SPF: pass (google.com: domain of partnerhelp=wal-mart.com__0-x01kqsu8a7y7tz@voql6hk6tq6n7.61-zktceao.na209.bnc.salesforce.com designates 13.110.78.173 as permitted sender) client-ip=13.110.78.173;
Date: Tue, 15 Aug 2023 11:09:42 +0000 (GMT)
From: Walmart Partner Support <partnerhelp@wal-mart.com>
To: "info@designerliving.com" <info@designerliving.com>
Message-ID: <ginJF000000000000000000000000000000000000000000000RZFJ0300Lme9rQzKSP6-tW0qzlrvfQ@sfdc.net>
In-Reply-To: <a0819d49c788fa67@abfe7f920e9e7ff5>
References: <a0819d49c788fa67@abfe7f920e9e7ff5>
Subject: RE: EXT: RE: We've received your dispute case #05427713!   #Ref
 2023081400306683    [ ref:_00D61ZKTc._5008Y2Fh0wK:ref ]
MIME-Version: 1.0
Content-Type: multipart/alternative; 
	boundary="----=_Part_893_1212285956.1692097782372"
X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
X-SFDC-TLS-NoRelay: 1
X-SFDC-Binding: 1WrIRBV94myi25uB
X-SFDC-EmailCategory: quickActionEmail
X-SFDC-EntityId: 5008Y00002Fh0wK
X-SFDC-Interface: internal

------=_Part_893_1212285956.1692097782372
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

Hello Team,

Greetings from Walmart Partner Support. I am Nandhini, the associate handli=
ng this case today.

I understand your concern with the return you received for the order. I apo=
logize you received the incorrect item back in this return. Please attempt =
to retrieve the correct item from the customer via email. Please use the en=
crypted customer email address that corresponds with this order. Please all=
ow the customer 48 hours to respond. If you do not come to a resolution wit=
h the customer, please reach back to us and provide all email documentation=
, indicating you attempted to obtain your item back from this customer.

If the customer agrees to send the correct item but would like the incorrec=
t item back, please work with them in sending their package back. Please no=
te, we can still review this situation and take proper actions if needed, e=
ven after the return is processed.

I look forward to your reply, so we can get this resolved for you. Your cas=
e status has been updated to =E2=80=9CNeeds Info=E2=80=9D status and you wi=
ll have five days to reply with the requested information for your case to =
remain open. If we do not hear back within this time frame, your case will =
automatically be updated to a Closed status and any further questions will =
require the creation of a new case.

Best regards,

Nandhini,
Walmart Partner Support
ref:_00D61ZKTc._5008Y2Fh0wK:ref
------=_Part_893_1212285956.1692097782372
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 7bit

<html>
<head>
	<title></title>
</head>
<body>Hello Team,<br />
<br />
Greetings from Walmart Partner Support. I am Nandhini, the associate handling this case today.<br />
<br />
I understand your concern with the return you received for the order.&nbsp;I apologize you received the incorrect item back in this return. Please attempt to retrieve the correct item from the customer via email. Please use the encrypted customer email address that corresponds with this order. Please allow the customer 48 hours to respond. If you do not come to a resolution with the customer, please reach back to us and provide all email documentation, indicating you attempted to obtain your item back from this customer.<br />
<br />
If the customer agrees to send the correct item but would like the incorrect item back, please work with them in sending their package back. Please note, we can still review this situation and take proper actions if needed, even after the return is processed.<br />
<br />
I look forward to your reply, so we can get this resolved for you. Your case status has been updated to &ldquo;Needs Info&rdquo; status and you will have five days to reply with the requested information for your case to remain open. If we do not hear back within this time frame, your case will automatically be updated to a Closed status and any further questions will require the creation of a new case.<br />
<br />
Best regards,<br />
<br />
Nandhini,<br />
Walmart Partner Support<br />
&nbsp;<img src="https://gecrm.my.salesforce.com/servlet/servlet.ImageServer?oid=00D61000000ZKTc&esid=0188Y00001DQKrP&from=ext"><br><br>ref:_00D61ZKTc._5008Y2Fh0wK:ref</body>
</html>
------=_Part_893_1212285956.1692097782372--