Subject: Re: SOVONIA GOLDEN - RETURN - incorrect item rec'd at warehouse #Ref 2023081400316654
From: Kristal Groover <[email-masked]>
To: "Customer Service [email-masked]" <[email-masked]>, Tameki West <[email-masked]>, Steven Adams <[email-masked]>, Carla Marquez <[email-masked]>
Date: Mon, 14 Aug 2023 12:47:39 -0400

We will hold the item until Friday 08.18.23 awaiting your response.

Kristal Groover

Operations Manager

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3748

On Mon, Aug 14, 2023 at 12:46 PM Customer Service [email-masked] <
[email-masked]> wrote:

> Hello Kristal-
>
> Thank you for the clarification. Please hold onto the item until we get
> the results from the dispute we submitted.
>
> Sincerely,
> Kyle
> Designer Living Customer Service Representative
> [email-masked]
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
> Virus-free.www.avast.com
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
> <#m_-2458353284918313777_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>
> On Mon, Aug 14, 2023 at 10:52 PM Kristal Groover <
> [email-masked]> wrote:
>
>> As explained (with a photo)  in the original email, the physical item
>> returned does not belong to E&E / JLAHOME.
>> We cannot return an item back to stock that does not belong to us.
>>
>>
>>
>>
>>
>> Kristal Groover
>>
>> Operations Manager
>>
>> 550 Northport Pkwy
>>
>> Port Wentworth, GA 31407
>>
>>
>> *O:*912.373.7778 x 3748
>>
>>
>> On Mon, Aug 14, 2023 at 10:48 AM [email-masked] <
>> [email-masked]> wrote:
>>
>>> Hello Kristal-
>>>
>>>
>>> This is a Designer Living item that is ordered through Walmart. This
>>> order has already been refunded. Please just return back to stock if it is
>>> in good condition and dispose of it if the product is damaged.  Thank you.
>>>
>>>
>>> Comfort Spaces 9-Piece Full College Dorm   Comforter Sets Microfiber Bed
>>> in a Bag Bedding Set with Sheets and Side   Pockets,Navy/Red Stripe
>>>
>>> Purchase Order #: *108820992739830*|RMA #: *134750774773638803*
>>>
>>> RETURN REASON
>>>
>>> *No Longer Wanted*
>>>
>>> CUSTOMER
>>>
>>> *Sovonia Golden*
>>>
>>> ITEM PRICE
>>>
>>> *$32.99*
>>>
>>> QUANTITY
>>>
>>>    -
>>>
>>>    *x 1*
>>>
>>> Refunded
>>>
>>> RETURN DETAILS
>>>
>>> FedExTracking #:*781929479089*
>>> <https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=781929479089>
>>>
>>> Request Date:08/02/2023
>>>
>>> Return line:1
>>>
>>> Customer Order #:*200011089322702*
>>>
>>> Refund Status:*Refunded*
>>>
>>> Channel:*In Store*
>>>
>>> Refund Channel:*Walmart Triggered*
>>>
>>> Refund   Date:*08/02/2023*
>>>
>>> Tracking Status:*Delivered*
>>>
>>> Refund Mode:*Instant*
>>>
>>> ORDER DETAILS
>>>
>>> Item ID:*691591369*
>>>
>>> PO Line #:*1*
>>>
>>> ORDER BALANCE
>>>
>>> Total Item Price $32.99 x 1$32.99
>>>
>>> Shipping:$0.00
>>>
>>> Taxes:$1.98
>>>
>>> ------------------------------
>>>
>>>
>>> Refund   Amount:$34.97
>>>
>>>
>>>
>>> Best regards,
>>>
>>> Kyle
>>>
>>> Designer Living Customer Service Representative.
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> ===============================================================================
>>>
>>>
>>>
>>>
>>>
>>> CS -
>>>
>>> Note that we have received a return forSovonia Golden, however this item
>>> does not belong to E&E / JLAHOME.
>>>
>>>
>>> Photos attached.
>>>
>>> After research, I have identified this as in correspondence to order
>>> PO# W2372709C7 SO# 67842479.
>>>
>>>
>>> Please advise how you wish to proceed.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Kristal Groover
>>>
>>> Operations Manager
>>>
>>> 550 Northport Pkwy
>>>
>>> Port Wentworth, GA 31407
>>>
>>>
>>> *O:*912.373.7778 x 3748
>>>
>>