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[209.85.220.41]) by mx.google.com with SMTPS id z192-20020a6333c9000000b005526bd1360fsor4739653pgz.0.2023.08.14.09.47.51 for (Google Transport Security); Mon, 14 Aug 2023 09:47:52 -0700 (PDT) Received-SPF: pass (google.com: domain of kristal.groover@ship8.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@ship8-com.20221208.gappssmtp.com header.s=20221208 header.b=RCAKXeZZ; spf=pass (google.com: domain of kristal.groover@ship8.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=kristal.groover@ship8.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=ship8-com.20221208.gappssmtp.com; s=20221208; t=1692031671; x=1692636471; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :from:to:cc:subject:date:message-id:reply-to; bh=OEMutvEDCFM/+MX0FMTP0za38q4pnmAODm7v/r2TQ0c=; b=RCAKXeZZOfBUkMXM7rPf2mS9ZcqEXFZuyybucOLsLeksPP/cOAHULtFxLW5BcXs4To lExc5FZLGdUS9/g6BJSDoozpzNAI0E1UoKmzI7j+nsG3t+mppt42gLfjAu4msH9PZ9dh swIxpBCEe+Xs/jIS5QElyqQTYL+ecNETeF5aFgSnK+y1kIU3gztXOvB2/AjNGDfMTYWQ v/Ym0k4S+DyX7FXjcJmveAcJd65/M4cjtSC+IwL2x3dajmu+jAlNcPC6FWGa6C6+pVVe OCYI4en2CRtQX/EILdCmgFdFXcxqCTRUZV+o/rPoOuqcuL+xSKHSY6eiKpWV8EQTAVn1 y4Cg== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20221208; t=1692031671; x=1692636471; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=OEMutvEDCFM/+MX0FMTP0za38q4pnmAODm7v/r2TQ0c=; b=ShiQL1rGu69ISriKDCGqzDD/zP9fOsIBB5jGEurcG5CZ0NSn42VD1nbluhtUjs8i3l MIm7mMry2dCDVjzKcWmpwzrTWIXJrPR/RQkKNwfT9FgWhtEYD7WPTCMWrJW7pjPUOZx+ Frdd9l7kmOYLYTS/dI+s+aQa/A5Guh6bkHIBFSSTdWlpu8HVVQcL8WEd2o23zkOPOmjD UsdZY+c19g3cjyhsyt/rMVEBl+952Tz053BFrEgJejRKt9K1sTESoM/+EIzgdScmFymy Ol+JR9SX+ZYEJAlxmU/vz/VqIrlXYxod1XWrrwzbYGo+7e56NEBr8/wztY4oNRmJFkTh Ci5Q== X-Gm-Message-State: AOJu0YxCduHoWQL+SxPMAjCjBCcFfDaIJ3cxkWnS/1iCNcF0UBZkE5f9 rDskZY8B3BEGFO5vM6lBxqTHKSOr3QheWrCo6fL+uAOM4IKd1TKK X-Google-Smtp-Source: AGHT+IEtq5atZvx1qo4s/rgEdZEaNzlursCcLBhojhsNttCDNIHTA/lRZR7/hsXvZM4KHSt91rtEUTYxRWllvIs6aGc= X-Received: by 2002:a17:90a:e38a:b0:269:6c5:11a7 with SMTP id b10-20020a17090ae38a00b0026906c511a7mr7348358pjz.17.1692031671310; Mon, 14 Aug 2023 09:47:51 -0700 (PDT) MIME-Version: 1.0 References: In-Reply-To: From: Kristal Groover Date: Mon, 14 Aug 2023 12:47:39 -0400 Message-ID: Subject: Re: SOVONIA GOLDEN - RETURN - incorrect item rec'd at warehouse #Ref 2023081400316654 To: "Customer Service info@designerliving.com" , Tameki West , Steven Adams , Carla Marquez Content-Type: multipart/alternative; boundary="000000000000b7b0420602e4d20b" --000000000000b7b0420602e4d20b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We will hold the item until Friday 08.18.23 awaiting your response. Kristal Groover Operations Manager 550 Northport Pkwy Port Wentworth, GA 31407 *O:*912.373.7778 x 3748 On Mon, Aug 14, 2023 at 12:46=E2=80=AFPM Customer Service info@designerlivi= ng.com < info@designerliving.com> wrote: > Hello Kristal- > > Thank you for the clarification. Please hold onto the item until we get > the results from the dispute we submitted. > > Sincerely, > Kyle > Designer Living Customer Service Representative > info@designerliving.com > > > > Virus-free.www.avast.com > > <#m_-2458353284918313777_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> > > On Mon, Aug 14, 2023 at 10:52=E2=80=AFPM Kristal Groover < > kristal.groover@ship8.com> wrote: > >> As explained (with a photo) in the original email, the physical item >> returned does not belong to E&E / JLAHOME. >> We cannot return an item back to stock that does not belong to us. >> >> >> >> >> >> Kristal Groover >> >> Operations Manager >> >> 550 Northport Pkwy >> >> Port Wentworth, GA 31407 >> >> >> *O:*912.373.7778 x 3748 >> >> >> On Mon, Aug 14, 2023 at 10:48=E2=80=AFAM info@designerliving.com < >> info@designerliving.com> wrote: >> >>> Hello Kristal- >>> >>> >>> This is a Designer Living item that is ordered through Walmart. This >>> order has already been refunded. Please just return back to stock if it= is >>> in good condition and dispose of it if the product is damaged. Thank y= ou. >>> >>> >>> Comfort Spaces 9-Piece Full College Dorm Comforter Sets Microfiber Be= d >>> in a Bag Bedding Set with Sheets and Side Pockets,Navy/Red Stripe >>> >>> Purchase Order #: *108820992739830*|RMA #: *134750774773638803* >>> >>> RETURN REASON >>> >>> *No Longer Wanted* >>> >>> CUSTOMER >>> >>> *Sovonia Golden* >>> >>> ITEM PRICE >>> >>> *$32.99* >>> >>> QUANTITY >>> >>> - >>> >>> *x 1* >>> >>> Refunded >>> >>> RETURN DETAILS >>> >>> FedExTracking #:*781929479089* >>> >>> >>> Request Date:08/02/2023 >>> >>> Return line:1 >>> >>> Customer Order #:*200011089322702* >>> >>> Refund Status:*Refunded* >>> >>> Channel:*In Store* >>> >>> Refund Channel:*Walmart Triggered* >>> >>> Refund Date:*08/02/2023* >>> >>> Tracking Status:*Delivered* >>> >>> Refund Mode:*Instant* >>> >>> ORDER DETAILS >>> >>> Item ID:*691591369* >>> >>> PO Line #:*1* >>> >>> ORDER BALANCE >>> >>> Total Item Price $32.99 x 1$32.99 >>> >>> Shipping:$0.00 >>> >>> Taxes:$1.98 >>> >>> ------------------------------ >>> >>> >>> Refund Amount:$34.97 >>> >>> >>> >>> Best regards, >>> >>> Kyle >>> >>> Designer Living Customer Service Representative. >>> >>> info@designerliving.com >>> >>> >>> >>> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D >>> >>> >>> [image: PXL_20230811_132830364.jpg] >>> >>> >>> >>> CS - >>> >>> Note that we have received a return forSovonia Golden, however this ite= m >>> does not belong to E&E / JLAHOME. >>> >>> >>> Photos attached. >>> >>> After research, I have identified this as in correspondence to order >>> PO# W2372709C7 SO# 67842479. >>> >>> >>> Please advise how you wish to proceed. >>> >>> >>> >>> [image: PXL_20230811_132835979.jpg] >>> >>> >>> >>> >>> Kristal Groover >>> >>> Operations Manager >>> >>> 550 Northport Pkwy >>> >>> Port Wentworth, GA 31407 >>> >>> >>> *O:*912.373.7778 x 3748 >>> >> --000000000000b7b0420602e4d20b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
We will hold the item until Friday=C2=A008.18.23 awai= ting your response.





Kristal Groover

Operations Manager

550 Northport Pkwy

Port Wentworth, GA 31407


O:912.373.7778 x 3748



On Mon, Aug 14, 2023 at 12:46=E2=80=AFPM Customer Service <= a href=3D"mailto:info@designerliving.com">info@designerliving.com <<= a href=3D"mailto:info@designerliving.com">info@designerliving.com> w= rote:
Hello Kristal-

Th= ank you for the clarification. Please=C2=A0hold onto the item until we get = the results from the dispute we submitted.

Sincerely,
Kyle
Designer=C2=A0Living C= ustomer Service Representative
info@designerliving.com

3D""Viru= s-free.www.avast.com

On Mon, Aug 14, 2023 at 10:52=E2= =80=AFPM Kristal Groover <kristal.groover@ship8.com> wrote:
As explaine= d (with a photo)=C2=A0 in the original email, the physical item returned do= es not belong=C2=A0to E&E / JLAHOME.
We cannot return an item= back to stock that does not belong to us.





Kristal Groover

Operations Manager

550 Northport Pkwy

P= ort Wentworth, GA 31407


O:912.373.7778 x 3748


=

= On Mon, Aug 14, 2023 at 10:48=E2=80=AFAM info@designerliving.com <info@designerliving.com>= ; wrote:

Hell= o Kristal-


This is a Designer Living item that is ordered = through Walmart. This order has already been refunded. Please just return b= ack to stock if it is in good condition and dispose of it if the=C2=A0produ= ct is damaged.=C2=A0 Thank you.


Comfort Spa= ces 9-Piece Full College Dorm =C2=A0 Comforter Sets Microfiber Bed in a Bag= Bedding Set with Sheets and Side =C2=A0 Pockets,Navy/Red Stripe

=

Purchase Order #:=C2=A0108820992739830|RMA #:=C2=A0134750774773638= 803

RETURN REASON

No Longer Wanted

CUSTOMER

<= strong>Sovonia Golden

ITEM PRICE

$32.99

QUANTITY

  • x=C2=A01

Refunded

=

RETURN DETAILS

FedExTracking #:781929479089

Request Date:08/02/2023

Return line:1

C= ustomer Order #:200011089322702

Refund Status:Refunded

Channel:In Store

Refund= Channel:Walmart Triggered

Refund =C2=A0 Date:08/02/2023

Tracking Status:Delivered

Refund Mode:Instant

O= RDER DETAILS

Item ID:691591369

PO Line #:1

ORDER BALANCE

Total Item Price=C2=A0$32.99=C2=A0x=C2=A01$32.99

Shippi= ng:$0.00

Taxes:$1.98

=C2=A0
 =C2=A0

Refund =C2=A0 Amount:$34.97

=C2=A0

Best regards,

Kyle

Designer Li= ving Customer Service Representative.

info@designerliving.com


= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D


3D"PXL_20230811_132830364.jpg"



CS -

Note th= at we have=C2=A0received a return forSovonia Golden, however this item does= not belong to E&E / JLAHOME.=C2=A0=C2=A0


Photos attac= hed.

After research, I have identified this as in correspondence=C2= =A0to order=C2=A0 PO# W2372709C7 SO# 67842479.


Please advi= se how you wish to proceed.



3D"PXL_202=



Kristal Groover

Operations Manager

= 550 Northport Pkwy

Port Went= worth, GA 31407


<= /p>

O:912.373.7778 x 3= 748

--000000000000b7b0420602e4d20b--