Subject: Re: Return rec'd Jacqueline Leite
From: Kristal Groover <[email-masked]>
To: "Customer Service [email-masked]" <[email-masked]>, Steven Adams <[email-masked]>, Tameki West <[email-masked]>, Lisa Petros <[email-masked]>
Date: Mon, 14 Aug 2023 10:27:47 -0400

The item physically returned (photo sent in original email)  does not match
this UPC, nor does it belong to E&E / JLAHOME.

Kristal Groover

Operations Manager

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3748

On Fri, Aug 11, 2023 at 12:22 PM Customer Service [email-masked] <
[email-masked]> wrote:

> Hello Kristal-
>
>
>
> The item UPC is 086569042446. This customer has already been refunded.
>
> Please just return back to stock if it is in good condition and dispose of
> it if the product is damaged.  Thank you.
>
>
> Home Essence Apartment Jasper Solid Chevron Quilted Reversible Microfiber
> to Cozy Plush Comforter Mini Set, Full/Queen, Grey
>
> Purchase Order #: *108819453341487*|RMA #: *133614903265453161*
>
> RETURN REASON
>
> *Inadequate Quality*
>
> CUSTOMER
>
> *Jacqueline Leite*
>
> ITEM PRICE
>
> *$40.59*
>
> QUANTITY
>
>    - *x 1*
>
> Refunded
>
> RETURN DETAILS
>
> FedExTracking #:*781469706872*
> <https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=781469706872>
>
> Request Date:07/22/2023
>
> Return line:1
>
> Customer Order #:*200010917895804*
>
> Refund Status:*Refunded*
>
> Channel:*In Store*
>
> Refund Channel:*48-Hour Auto*
>
> Refund Date:*07/28/2023*
>
> Tracking Status:*Delivered*
>
> Refund Mode:*Post Delivery*
>
> ORDER DETAILS
>
> Item ID:*208833054*
>
> PO Line #:*1*
>
> ORDER BALANCE
>
> Total Item Price $40.59 x 1$40.59
>
> Shipping:$0.00
>
> Taxes:$2.43
> ------------------------------
>
> Refund Amount:$43.02
>
> Payment Details
>
>
>
> Best regards,
>
> Kyle
>
> Designer Living Customer Service
>
> [email-masked]
>
> On Fri, Aug 11, 2023 at 10:44 PM Kristal Groover <
> [email-masked]> wrote:
>
>>
>> We have received an item with a return label from Jacqueline Leite.
>> The item does not have a UPC and we can not identify this item to belong
>> to E&E / JLAHOME.
>>
>> Please find attached photos and advise how to proceed.
>>
>>
>>
>>
>> Kristal Groover
>>
>> Operations Manager
>>
>> 550 Northport Pkwy
>>
>> Port Wentworth, GA 31407
>>
>>
>> *O:*912.373.7778 x 3748
>>
>