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In-Reply-To: <99a9c3f5f0e63b65@ab4daf57415686ff>
From: Jennifer Bravo <jenn3887@gmail.com>
Date: Sat, 12 Aug 2023 22:24:36 -0500
Message-ID: <CAC=FiDYPQzzC7Ob50Uiur-GjrYBfeF5SVbzB2idwxBW1YcDqiQ@mail.gmail.com>
Subject: Re: Fwd: Message from Walmart.com Customer: Give feedback,
 200011144110943 #Ref 2023070700305120
To: info@designerliving.com
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I appreciate your response.

My mailing address is below.

5840 Swearengin Rd
Scottsboro, AL 35769

Thank you!

On Fri, Aug 4, 2023, 12:04 PM info@designerliving.com <
info@designerliving.com> wrote:

> Hello Jennifer / Walmart -
>
>
> It appears the damage may have been caused by the item being placed in a
> Washer/Dryer that was not large enough to accommodate the girth of the
> item. We recommend a large capacity washer/dryer such as a laundromat in
> washing these kind of items.
>
>
> As a one time courtesy, we are sending you a replacement for this item.
> Please also note that this is not a manufacturing defect and there is NO
> warranty on the replacement.
>
>
> In order for us to proceed, can you please confirm the address where you
> want the replacement item to be delivered?
>
>
>
> Looking forward to your response.
>
>
>
> Sincerely,
>
>
> Trisha
>
> Designer Living Customer Service
>
> 1-888-879-8790
>
> info@designerliving.com
>
>
> ===============================================================================
>
>
> Please confirm that you have received my response to your request for
> photos. This is my 3rd attempt to contact you.
>
>
> Thank you.
>
> Jennifer
>
>
> ---------- Forwarded message ---------
> From: Jennifer Bravo <jenn3887@gmail.com>
> Date: Wed, Jul 26, 2023, 10:49 PM
> Subject: Re: Message from Walmart.com Customer:  Give feedback,
> 200011144110943   #Ref 2023070700305120
> To: Designer Living Inc. <
> s-C9F88D88A2E2475891A1AF7A01E5AB87@relay.walmart.com>
>
>
>
> Please confirm that you have received my response including pictures of
> the damaged set.
>
>
> Thank you.
>
>
> Jennifer Bravo
>
>
>
>
> On Mon, Jul 10, 2023, 3:49 PM Jennifer Bravo <jenn3887@gmail.com> wrote:
>
>> Attached are the images you requested along with proof of purchase.
>> Please let me know if you have any questions.
>>
>>
>> Thank you.
>>
>> On Mon, Jul 10, 2023, 10:32 AM Designer Living Inc. <
>> s-C9F88D88A2E2475891A1AF7A01E5AB87@relay.walmart.com> wrote:
>>
>>> Hello Jennifer / Walmart -
>>>
>>>
>>> Thank you for your email. Apologies for what happened to the order you
>>> received. In order for us to rectify this issue. can you please send us a
>>> photo of the package you received?
>>>
>>>
>>> We look forward to your response.
>>>
>>>
>>> Sincerely,
>>>
>>>
>>> Trisha
>>>
>>> Designer Living Customer Service
>>>
>>> 1-888-879-8790
>>>
>>> info@designerliving.com
>>>
>>>
>>> ===============================================================================
>>>
>>>
>>> Dear Designer Living Inc.,
>>>
>>>
>>> Jennifer Bravo wants to connect with you for the order below:
>>>
>>>
>>> * Customer Order Number*:  200011144110943
>>>
>>> * Purchase Order No*:  108818631898065
>>>
>>> * Reason for Contact: * Give feedback
>>>
>>> * Item name/number:*  INK+IVY Nea Quilt Full/Queen Bed Cotton Percale
>>> 4-Piece Gray/White Bedding Coverlet/Bedspread/1184528301
>>>
>>>
>>>
>>> *Customer Message*:
>>>
>>> The grey side of this coverlet has faded and washed out unevenly after
>>> initial wash. I haven't even put it on the bed yet. I don't use bleach at
>>> all, so it's not from residual bleach from a previous wash. I ran it
>>> through on cold water wash per instructions, and the color has turned from
>>> grey to orange in splotches all over the coverlet. I went ahead and ran it
>>> a second time thinking that maybe it would finish fading to a more uniform
>>> color, but it did not. I'm extremely disappointed. Feel free to request
>>> photos as I cannot add them here. Please make this right.
>>> jenn3887@gmail.com
>>>
>>>
>>> *What you need to do now:*
>>>
>>> 1. Reply to this message to contact the customer, and do so within 48
>>> hours, per the guidelines outlined in the Marketplace Seller Customer
>>> Care Requirements.
>>> <https://sellerhelp.walmart.com/s/guide?article=000006402#Customer_Service_Requirements>
>>> 2. If there has been no reply to this communication within 48 hours,
>>> Walmart may proactively refund the customer.
>>>
>>>
>>>
>>> Thank you,
>>>
>>> Your Walmart Customer Care Team
>>>
>>>
>>>

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<div dir=3D"auto">I appreciate your response.=C2=A0<div dir=3D"auto"><br></=
div><div dir=3D"auto">My mailing address is below.=C2=A0</div><div dir=3D"a=
uto"><br></div><div dir=3D"auto">5840 Swearengin Rd=C2=A0</div><div dir=3D"=
auto">Scottsboro, AL 35769</div><div dir=3D"auto"><br></div><div dir=3D"aut=
o">Thank you!=C2=A0</div></div><br><div class=3D"gmail_quote"><div dir=3D"l=
tr" class=3D"gmail_attr">On Fri, Aug 4, 2023, 12:04 PM <a href=3D"mailto:in=
fo@designerliving.com">info@designerliving.com</a> &lt;<a href=3D"mailto:in=
fo@designerliving.com">info@designerliving.com</a>&gt; wrote:<br></div><blo=
ckquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #c=
cc solid;padding-left:1ex"><p><span>Hello Jennifer / Walmart -</span></p><p=
><span><br></span></p><p><span>It appears the damage may have been caused b=
y the item being placed in a Washer/Dryer that was not large enough to acco=
mmodate the girth of the item. We recommend a large capacity washer/dryer s=
uch as a laundromat in washing these kind of items.=C2=A0</span></p><p><spa=
n><br></span></p><p><span>As a one time courtesy, we are sending you a repl=
acement for this item. Please also note that this is not a manufacturing de=
fect and there is NO warranty on the replacement.</span></p><p><span><br></=
span></p><p><span>In order for us to proceed, can you please confirm the ad=
dress where you want the replacement item to be delivered?</span></p><p><sp=
an><br></span></p><p><span><br></span></p><p><span>Looking forward to your =
response.</span></p><p><span><br></span></p><p><span><br></span></p><p><spa=
n>Sincerely,</span></p><p><br></p><p>Trisha</p><p>Designer Living Customer =
Service</p><p>1-888-879-8790</p><p><a href=3D"mailto:info@designerliving.co=
m" target=3D"_blank" rel=3D"noreferrer">info@designerliving.com</a></p><p>=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D</p><p><br></p><p>Please confirm that you have received my resp=
onse to your request for photos. This is my 3rd attempt to contact you.=C2=
=A0</p><p><br></p><p>Thank you.=C2=A0</p><p>Jennifer=C2=A0</p><p><br></p><p=
>---------- Forwarded message ---------<br>From: <strong class=3D"gmail_sen=
dername">Jennifer Bravo</strong> &lt;<a href=3D"mailto:jenn3887@gmail.com" =
target=3D"_blank" rel=3D"noreferrer">jenn3887@gmail.com</a>&gt;<br>Date: We=
d, Jul 26, 2023, 10:49 PM<br>Subject: Re: Message from Walmart.com Customer=
: =C2=A0Give feedback, 200011144110943 =C2=A0 #Ref 2023070700305120<br>To: =
Designer Living Inc. &lt;<a href=3D"mailto:s-C9F88D88A2E2475891A1AF7A01E5AB=
87@relay.walmart.com" target=3D"_blank" rel=3D"noreferrer">s-C9F88D88A2E247=
5891A1AF7A01E5AB87@relay.walmart.com</a>&gt;<br></p><p><br><br></p><p>Pleas=
e confirm that you have received my response including pictures of the dama=
ged set.=C2=A0</p><p><br></p><p>Thank you.=C2=A0</p><p><br></p><p>Jennifer =
Bravo=C2=A0</p><p><br></p><p><br><br></p><p>On Mon, Jul 10, 2023, 3:49 PM J=
ennifer Bravo &lt;<a href=3D"mailto:jenn3887@gmail.com" target=3D"_blank" r=
el=3D"noreferrer">jenn3887@gmail.com</a>&gt; wrote:<br></p><blockquote clas=
s=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;pad=
ding-left:1ex"><p>Attached are the images you=C2=A0requested along with pro=
of of purchase. Please let me know if you have=C2=A0any questions.=C2=A0</p=
><p><br></p><p>Thank you.</p><br><p>On Mon, Jul 10, 2023, 10:32 AM Designer=
 Living Inc. &lt;<a href=3D"mailto:s-C9F88D88A2E2475891A1AF7A01E5AB87@relay=
.walmart.com" target=3D"_blank" rel=3D"noreferrer">s-C9F88D88A2E2475891A1AF=
7A01E5AB87@relay.walmart.com</a>&gt; wrote:<br></p><blockquote class=3D"gma=
il_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-lef=
t:1ex"><p>Hello Jennifer / Walmart -</p><p><br></p><p>Thank you for your em=
ail. Apologies for what happened to the order you received. In order for us=
 to rectify this issue. can you please send us a photo of the package you r=
eceived?</p><p><br></p><p>We look forward to your response.</p><p><br></p><=
p>Sincerely,</p><p><br></p><p>Trisha</p><p>Designer Living Customer Service=
</p><p>1-888-879-8790</p><p><a href=3D"mailto:info@designerliving.com" targ=
et=3D"_blank" rel=3D"noreferrer">info@designerliving.com</a></p><p>=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D</p><p><br></p><p>Dear Designer Living Inc.,=C2=A0</p><p><br></p><p>J=
ennifer Bravo wants to connect with you for the order below:</p><p><br></p>=
<p><strong> Customer Order Number</strong>:=C2=A0 200011144110943</p><p><st=
rong> Purchase Order No</strong>:=C2=A0 108818631898065</p><p><strong> Reas=
on for Contact: </strong>=C2=A0Give feedback</p><p><strong> Item name/numbe=
r:</strong>=C2=A0 INK+IVY Nea Quilt Full/Queen Bed Cotton Percale 4-Piece G=
ray/White Bedding Coverlet/Bedspread/1184528301</p><p><br><br></p><p><stron=
g>Customer Message</strong>:<br></p><p>The grey side of this coverlet has f=
aded and washed out unevenly after initial wash. I haven&#39;t even put it =
on the bed yet. I don&#39;t use bleach at all, so it&#39;s not from residua=
l bleach from a previous wash. I ran it through on cold water wash per inst=
ructions, and the color has turned from grey to orange in splotches all ove=
r the coverlet. I went ahead and ran it a second time thinking that maybe i=
t would finish fading to a more uniform color, but it did not. I&#39;m extr=
emely disappointed. Feel free to request photos as I cannot add them here. =
Please make this right. <a href=3D"mailto:jenn3887@gmail.com" target=3D"_bl=
ank" rel=3D"noreferrer">jenn3887@gmail.com</a></p><p><br></p><p><strong>Wha=
t you need to do now:</strong></p><p>1. Reply to this message to contact th=
e customer, and do so within 48 hours, per the guidelines outlined in the <=
a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Custom=
er_Service_Requirements" target=3D"_blank" rel=3D"noreferrer">Marketplace S=
eller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br><br></p><p>Thank you=
,=C2=A0</p><p>Your Walmart Customer Care Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"http:///ueditor/net/upload/image/20=
230710/6382457472089401813307239"></p><img width=3D"1px" height=3D"1px" alt=
=3D"" src=3D"http://cccp.relay.walmart.com/o/eJwczEtKxjAQAODTNMsyk0dnssgixv=
7gQhQfB0g6U620EUpBvL3gBT5JdXWTV6MJJ44ADi2ZzwRNqgpicxoZVorBQpNJIofmBcVsyYJ1Q=
AgYnAUawfuw2sjBRyJt6-Dh1L3-jj91P-p5jcv3Yba-bKL9epBU4o35njnb2XoKHDFjvlEGnEO-=
YzJn-tLeHTMNHj6Ouu3_xJVKKc-Dy-X99e3pcX75CwAA__9KBDYs"></blockquote></blockq=
uote></blockquote></div>

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