Subject: Re: Please contact the customer - InitiateReturn #Ref 2023081100316574
From: Hrant Petrosyan <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Sat, 12 Aug 2023 01:08:22 +0000

Hello,

Thank you for your prompt response. Is there any way an exception can be made? We would just like to exchange the Full for a Queen size bedding. We initially ordered queen and was sent the wrong size.

Sincerely,

911 Housing Solutions

Your Temporary Housing Specialists

911 housing solutions

Your full-service relocations company

https://911housing.com/

888.707.9111 /  Email - [email-masked]

Headquarters

7215 Clybourn Ave Los Angeles, Ca 91352

Burbank Branch office

350 N Glenoaks Bl 201 Burbank, Ca 91502

Glendale Branch Office

1345 B Colorado St Glendale, Ca 91205

Montrose Branch Office

2520 Honolulu Ave 180 Montrose Ca 91020

Department Of Real Estate BRE # 01487715

On Fri, Aug 11, 2023 at 12:23 PM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010626023222

Item:   Comfort Spaces Wallace Microfiber 9-Piece Navy/Red Stripe Bed in a Bag Comforter Set, Queen

Hello Hrant/ Walmart Team-

Thank you for your email.  Unfortunately, your return request is past both Walmart and Designer Living's 30-day return policy period; for this reason, we are unable to honor your request at this time.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Hrant Petrosyan

Customer Order Number: 200010626023222

Purchase Order No: 108801869789688

Reason for Contact:  InitiateReturn

Item name/number:   Comfort Spaces Wallace Microfiber 9-Piece Navy/Red Stripe Bed in a Bag Comforter Set, Queen/420017759

Agent message:   Hello. We purchased you queen anti-microbial bed set a little while back. However, we received the wrong size. The product is unused and unopened. Please advise how to initiate a return

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team