Subject: Please contact the customer - Return/Replace - Arrived Damaged
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Sat, 12 Aug 2023 00:04:57 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lisa Spears

Customer Order Number: 200011126604176

Purchase Order No: 108822237525091

Reason for Contact:  Return/Replace - Arrived Damaged

Item name/number:   Madison Park Merie Faux Suede 4-Piece Stiped Accent Natural Comforter Set, King/Cal King, Size: King/Cal-King, Actual Color: Natural/1280309401

Agent message:   Hi this is Mary from the Walmart Customer care, customer would like to have the item refunded at least $20 as item came damaged and unable to return at the store since cx is pregnant. Your respond will be much appreciated.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team