Subject: Re: Customer: Jim & Donna Scanlon, TRK# 1Z8V772R0317874062, Item# MP10-7392, Return# 20230712
From: Steven Adams <[email-masked]>
To: Lisa Petros <[email-masked]>
Cc: Kristal Groover <[email-masked]>, ecomcs <[email-masked]>, Customer Service <[email-masked]>, [email-masked]
Date: Fri, 11 Aug 2023 13:10:09 -0400

Will do, thank you.

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3845

On Fri, Aug 11, 2023 at 1:09 PM Lisa Petros <[email-masked]> wrote:

> This is for Olliix order 20731537.  Please process as a normal return for
> the item and dispose if it is damaged/defective.
>
>
>
> Thank you,
>
>
>
> Lisa Petros
>
> Customer Service Director
>
> E&E Co., Ltd dba JLAHome.
>
> 925-583-9301
>
>
>
> *From:* Steven Adams [mailto:[email-masked]]
> *Sent:* Friday, August 11, 2023 9:53 AM
> *To:* Lisa Petros
> *Cc:* Kristal Groover; ecomcs; Customer Service; [email-masked]
> *Subject:* Re: Customer: Jim & Donna Scanlon, TRK# 1Z8V772R0317874062,
> Item# MP10-7392, Return# 20230712
>
>
>
> Good Afternoon,
>
>
>
> Lisa,
>
>
>
> Attached are the photos requested.
>
>
>
> Thank you
>
>
>
>
> Steven Adams
>
> Rework Clerk
>
> 550 Northport Pkwy
>
> Port Wentworth, GA 31407
>
>
>
> *O:*912.373.7778 x 3845
>
>
>
>
>
> On Fri, Aug 11, 2023 at 12:45 PM Lisa Petros <[email-masked]>
> wrote:
>
> Any way we can get the attached pictures, as well?
>
>
>
> Thank you,
>
>
>
> Lisa Petros
>
> Customer Service Director
>
> E&E Co., Ltd dba JLAHome.
>
> 925-583-9301
>
>
>
> *From:* Kristal Groover [mailto:[email-masked]]
> *Sent:* Friday, August 11, 2023 9:15 AM
> *To:* Steven Adams; ecomcs
> *Cc:* Customer Service; Customer Service [email-masked]
> *Subject:* Re: Customer: Jim & Donna Scanlon, TRK# 1Z8V772R0317874062,
> Item# MP10-7392, Return# 20230712
>
>
>
> Adding ECOM cs team.
>
>
>
>
> Kristal Groover
>
> Operations Manager
>
> 550 Northport Pkwy
>
> Port Wentworth, GA 31407
>
>
>
> *O:*912.373.7778 x 3748
>
>
>
>
>
> On Fri, Aug 11, 2023 at 9:20 AM Steven Adams <[email-masked]>
> wrote:
>
> Good Morning,
>
>
>
> We received a return from the following customer. Upon looking in EEC in
> the Return list and Sales list we are unable to find any information for
> this customer regarding this order.
>
>
>
> Not sure if this is an Olliix or Designer Living order.
>
>
>
> Please see attachment for photos of Return Label and Return# for reference
>
>
>
> Please advise how you would like us to proceed with this return.
>
>
>
> Thank You
>
>
> Steven Adams
>
> Rework Clerk
>
> 550 Northport Pkwy
>
> Port Wentworth, GA 31407
>
>
>
> *O:*912.373.7778 x 3845
>
>