Delivered-To: info@designerliving.com Received: by 2002:a05:7000:2a41:b0:4fd:ce64:dbd5 with SMTP id l1csp260347maz; Tue, 1 Aug 2023 17:02:20 -0700 (PDT) X-Received: by 2002:a17:90a:9cc:b0:268:d48e:104b with SMTP id 70-20020a17090a09cc00b00268d48e104bmr5852265pjo.4.1690934540164; Tue, 01 Aug 2023 17:02:20 -0700 (PDT) ARC-Seal: i=1; a=rsa-sha256; t=1690934540; cv=none; d=google.com; s=arc-20160816; b=eTn8XfxXMylbBp4JHjOZvgobxVFmNN0zjr6wLdg7CCGpKodz/RwrfwapuZ2OZn7ZS/ pI+cU1CosI94TJY9BPAvhqqkkNQh9sLwbpIBBPoo+QSVvLTkTyc0ZYjeSjiv2R1T1Lyb /zs8NC1mUAL0iImjd83AJlkVUhGvk2Y5HtaFXYvMRWaTAC0o4Uz5dw756tcTLt2jhNpK sF4TdK5m0LCS0uIKNtdBNaXdSMJAXzK4r2p28GMuPmhXiT1ewlU4291Wnm4t5W5wBISo BYREhekSSd5eB2v2cqfN2NltB/Zd4PfdW9kX5eTXtap2xqA7n0rM22y29jkRFkYGERYV UBWw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816; h=to:subject:message-id:date:thread-index:mime-version:in-reply-to :references:from:dkim-signature; bh=r54SzyVgybxv1b/k3DjJzmInWVFhs60hVuYMGa/YuwI=; fh=9pHO22YVrbFl3FX/YSGzJ25nBrW+vsycJQWUf4dX+K4=; b=jYYA+QRjFOsw0zT6BoR2JSlr2UvQSKcR58k0uL+s5rPoiqsOp3UoFY1qMyCDpenVth MDADIeH9EGXkIEhKKTOzUzq8QVeZayiR3Lv5+2sWJTFA63AdesUFh0y6ERJZ6Cukpb9A i+qi8eYQMxTWIJeO8iQ5ZqvDZWsGGHOe1z4FlKIMRTPma3uyox+UZoP2T6f6ueFDdZjb SJZ8sZCqMjpTsaIg75U+rUs6snShmss+Qx0giCZzi0vpR0+P2Zm98mi+G1Ju8pbsmB2+ 1UWwIrRN1lF0TthZOrXLGGYcRnrrH4asXu5UO5o7QBtCgv2o1K83UdMhoLPOISbz6bUm fgGQ== ARC-Authentication-Results: i=1; mx.google.com; dkim=pass header.i=@jlahome-com.20221208.gappssmtp.com header.s=20221208 header.b=unuo7F2d; spf=pass (google.com: domain of sally.shen@jlahome.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=sally.shen@jlahome.com Return-Path: Received: from mail-sor-f41.google.com (mail-sor-f41.google.com. [209.85.220.41]) by mx.google.com with SMTPS id o20-20020a17090a9f9400b0026777762811sor5211602pjp.0.2023.08.01.17.02.20 for (Google Transport Security); Tue, 01 Aug 2023 17:02:20 -0700 (PDT) Received-SPF: pass (google.com: domain of sally.shen@jlahome.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@jlahome-com.20221208.gappssmtp.com header.s=20221208 header.b=unuo7F2d; spf=pass (google.com: domain of sally.shen@jlahome.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=sally.shen@jlahome.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jlahome-com.20221208.gappssmtp.com; s=20221208; t=1690934539; x=1691539339; h=to:subject:message-id:date:thread-index:mime-version:in-reply-to :references:from:from:to:cc:subject:date:message-id:reply-to; bh=r54SzyVgybxv1b/k3DjJzmInWVFhs60hVuYMGa/YuwI=; b=unuo7F2dpWBC+KQVv5VqGAenav+xMrdDTsrCL14b2R5fzNkavO6eIl4KlF9RYaosAF 8Oc2WiF16MkMoL6i7v0eBX4MS1O9Cd8tklNMSMu8cWz6Jq/zZuyvNAB21zYCCSYGVwq5 3yeECS3jraRnnjCqIZdMsRZj0QAjpnemOPK8veYD7+fee8X8FNxUT7qRYm+XG0anhgya lFyLwPbdApQaHQsUKM27OcDXLGX3SAj5RdcuFXuZ20rh1x6oSwU8z2KhYr4nY1zO/mwO xYKfZR9weAogtHciWhDTuDuBZdDjI9S2ZVCFFw2xQXzfG6eZc7ScUv0uxoRGv9bGTR+6 Pldg== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20221208; t=1690934539; x=1691539339; h=to:subject:message-id:date:thread-index:mime-version:in-reply-to :references:from:x-gm-message-state:from:to:cc:subject:date :message-id:reply-to; bh=r54SzyVgybxv1b/k3DjJzmInWVFhs60hVuYMGa/YuwI=; b=bA/V6JNgEYThKp/P4vxWkT8Q7WIoDFw3JBzzrsXdPQGoeHZYkZvc/vW/aXCzwxCRK+ d8sCpsFwUDdbnDvLOX5G5dx3DoBRMLkI4uzPS2o6i6o5fVI2qHF1r4jbcjXikMglExI3 pyIbh8aRANx1zV1d/ZYZpgQpoQMGo8NRWKsJVFN7mgff/fDXeqIhzPP+/wV6EceoEjsk 45NRD0+qRTj+6EuebVeMeOu64Wbab2M7ksVvgukvJ5Rt6Usc90/0wX+6v/BtbWxBcOnM yvgVESYnBTQRw9+ysR8PXeDinqXdJY+0OmtY5UEfIqnW7Sh4/eaAkupFF0+b2X6DyQSj mjZA== X-Gm-Message-State: ABy/qLYuhLlUgNl9VLBhIM2Hf4PBEjrHBaZC00xYHvGjYDJwb0YDp924 X4AVslYQYgLhR5GiDnrjECAy4W0eUmPO4XfcVor2XZICjaVmV578 X-Google-Smtp-Source: APBJJlGtnf8efX9NOFyjTi4tsJU5eqqQ+RLGFRvbfkBIYn1FCW23drD+hWS5oBs4WwyOaBGhHVGrjqQh+58ezmg9gtc= X-Received: by 2002:a17:90a:c392:b0:262:fb5d:147b with SMTP id h18-20020a17090ac39200b00262fb5d147bmr13377524pjt.19.1690934539506; Tue, 01 Aug 2023 17:02:19 -0700 (PDT) From: Sally Shen References: In-Reply-To: MIME-Version: 1.0 X-Mailer: Microsoft Outlook 14.0 Thread-Index: AQJ1HE0It2w9F8rWLV3eyY3+PXvEkQHwvxJlAeDgRNUA67VKva55hcfw Date: Tue, 1 Aug 2023 17:02:17 -0700 Message-ID: <34fa77e8ee764f062ce95dfa03d1da70@mail.gmail.com> Subject: RE: Payment Capture Failed for Designer Living Order D237310903 To: info@designerliving.com Content-Type: multipart/alternative; boundary="000000000000913d850601e560a8" --000000000000913d850601e560a8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Helita, I will talk to you tomorrow. Thanks, Sally E & E CO., LTD 45875 Northport Loop East Fremont, CA 94538 O: 510-946-2319 F: 510-490-2804 *From:* Customer Service info@designerliving.com [mailto: info@designerliving.com] *Sent:* Tuesday, August 1, 2023 3:39 PM *To:* Sally Shen *Subject:* Re: Payment Capture Failed for Designer Living Order D237310903 Hello Sally- Our apologies that you could not get through on the 888 line. It is always best to leave a message and someone will call you back. I just left you a voicemail at 510-946-2319. Please note the CS department hours are 7:00am to 3:30pm. I will stick around a bit for your call. 925-583-9307. Thank you. Sincerely, Helita Designer Living Customer Service 1-888-879-8790 info@designerliving.com On Tue, Aug 1, 2023 at 9:58=E2=80=AFAM Sally Shen = wrote: Hi Helita, Can you please give me your phone# that I can call you to ask few questions= ? I couldn=E2=80=99t get hold of anyone through the 888 # listed below. Thanks, Sally E & E CO., LTD 45875 Northport Loop East Fremont, CA 94538 O: 510-946-2319 F: 510-490-2804 *From:* Customer Service info@designerliving.com [mailto: info@designerliving.com] *Sent:* Tuesday, August 1, 2023 8:21 AM *To:* sally.shen@jlahome.com *Subject:* Re: Payment Capture Failed for Designer Living Order D237310903 My apologies, I meant to address you by, Sally. Sincerely, Helita Designer Living Customer Service 1-888-879-8790 info@designerliving.com On Tue, Aug 1, 2023 at 8:16=E2=80=AFAM Customer Service info@designerliving= .com < info@designerliving.com> wrote: Hello Robin- Thank you for your order with Designer Living. Unfortunately, your credit card transaction did not capture the amount of *$550.15*. Please log back into your account and confirm your credit card information such as the: credit card number, CVV code, expiration date, and billing address; or please use a different credit card. You also have the option of contacting our customer service team at 1-888-879-8790 to provide a new credit card number. If we do not hear from you within the next 48 business hours, this order will be cancelled, and you will have to place a new order. If you have already placed a new order, please let us know so we can cancel this existing order. Thank you. Sincerely, Helita Designer Living Customer Service 1-888-879-8790 --000000000000913d850601e560a8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

Hi= Helita,

=C2= =A0

I will talk= to you tomorrow.

Thanks,
Sally

=C2=A0

E = & E CO., LTD

Fremont, CA 94538

O: 510-946-2319

F: 510-490-2804

=C2=A0

Fr= om: Customer Service info@designerliving.com [mailto:info@designerliving.com]
Sent: Tuesday, Augu= st 1, 2023 3:39 PM
To: Sally Shen
Subject: Re: Payment = Capture Failed for Designer Living Order D237310903

=C2=A0

Hello Sally= -

=C2=A0

Our apologies that you could not get through on the 88= 8 line.=C2=A0 It is always best to leave a message and someone will call yo= u back. I just left you a voicemail at=C2=A0510-946-2319.=C2=A0 Please note= the CS department hours are 7:00am to 3:30pm.=C2=A0 I will stick around a = bit for your call.=C2=A0=C2=A0

= 925-583-9307.=C2=A0 Thank you.

Sincerely,

Helita

Designer Living Customer Service

1-888-879-= 8790

info@designerliving.com=

=C2=A0

On Tue, Aug 1, 2023 at 9:58=E2=80=AFAM Sally Shen <sally.shen@jlahome.com> wrote= :

Hi Helita,

=C2=A0

= Can you please give me your phone# that I can call you to ask few questions= ?

I couldn=E2=80=99t get hold= of anyone through the 888 # listed below.

Thanks,

Sall= y

=C2=A0

E & E CO., LTD

45875 Northport Loop East

Fremont, CA 94538

O: 510-946-2319

F: 510-4= 90-2804

=C2=A0

From: Customer Service info@designerliving.c= om [mailto:info@designerliving.com]
Sent: Tuesday, August 1, 2023 8:21= AM
To: sally.shen@jlahome.com
Subject: Re: Payment Capture Failed= for Designer Living Order D237310903

=C2=A0

My apologies, I meant to address you by, Sally.=C2=A0

<= /div>

=C2=A0

<= span style=3D"font-family:"Arial","sans-serif"">Sincere= ly,

Helita

Designer Living Customer Service

1-888-879-8790

info@designerliving.com<= /span>

=C2=A0

On Tue, Aug= 1, 2023 at 8:16=E2=80=AFAM Customer Service info@designerliving.com <info@designerliving.com> wrote:

Hello Robin-


Thank y= ou for your order with Designer Living.=C2=A0 Unfortunately, your credit ca= rd transaction did not capture the amount of .=C2=A0 Please log back into your account and confirm your cr= edit card information such as the: credit card number, CVV code, expiration= date, and billing address; or please use a different credit card.

Y= ou also have the option of contacting our customer service team at 1-888-87= 9-8790 to provide a new credit card number.=C2=A0 If we do not hear from yo= u within the next 48= =C2=A0business hours, this order will be cancelled, and you will ha= ve to place a new order.

If you have already placed a new order, ple= ase let us know so we can cancel this existing order.=C2=A0 Thank you.
<= br>Sincerely,
Helita
Designer Living Customer Service

1-888-879-8790

<= /div>
--000000000000913d850601e560a8--