Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Tue, 01 Aug 2023 17:35:59 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: lauren lillo

Customer Order Number: 200011170317286

Purchase Order No: 108820274463744

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces 9-Piece Bed in a Bag King Comforter Sets Down Alternative with Sheet Set and Side Pockets, Aqua Blue, Size: King, Actual Color: Aqua/1941052666

Agent message:   CX already checked around, and with neighbors and the package isn't there, she need the item and she need a replace, please send another item to her.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team