Subject: Please contact the customer - Other Reason
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 27 Jul 2023 17:54:34 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lisa Hammock

Customer Order Number: 200011072923808

Purchase Order No: 108820478391653

Reason for Contact:  Other Reason

Item name/number:   Comfort Spaces 9-Piece Down Alternative Queen Size Bed in a Bag Comforter Set with Sheets and Side Pockets, Blue/Red, Size: Queen, Actual Color: Blue/Red/1772840977

Agent message:   Hello,customer wants the item, and item is delivered but not received, please contact her asap, if item is not delivered, she is really interested in a replacement, contact her asap, thanks.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team