Subject: Please contact the customer - Delivered to Wrong Location/LAD
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 13 Jul 2023 11:49:33 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: mary smith

Customer Order Number: 200011013880241

Purchase Order No: 108818836739692

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces 9-Piece Down Alternative Full Size Bed in a Bag Spring Bedding Comforter Set with Sheets and Side Pockets, Blue/Red, Size: Full, Actual Color: Blue/Red/1780179556

Agent message:   Hello good day! This is Almira from Walmart and we need help to our customers concern. It shows that the order was delivered however it was not received by the customer, she wants to have a refund. Thank you for your assistance.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team