Subject: Please contact the customer - Delivered to Wrong Location/LAD
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Mon, 26 Jun 2023 17:06:24 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Janice Leker

Customer Order Number: 200010924249398

Purchase Order No: 108817180969918

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Urban Habitat Kids Bedding Set Cotton 4-Piece Pink Clouds Unicorn Comforter Set, Full/Queen, Size: Full/Queen, Actual Color: Pink/1580773083

Agent message:   the item was marked as delivered but the cx never received it // the cx even waited a couple of extra days and checked in the mailbox and neighbors but it still never showed up // please look into the details and process an urgent replacement for the cx regarding the item and get back to the cx regarding the replacement details ASAP, thank you

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team