Subject: Please contact the customer - Where is my order
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Sat, 24 Jun 2023 13:54:53 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Michelle Jackson

Customer Order Number: 200011002565091

Purchase Order No: 108816979447927

Reason for Contact:  Where is my order

Item name/number:   Home Essence Spring 7-Piece Coral Down Alternative Bedding with Floral Medallion Print Queen Comforter Set, Size: Queen/606829882

Agent message:   Hello, our customer have not received her order yet and she is asking if we can help her with a refund or replacement, can you please reach out the customer to advice her to the best option that you have for her.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team