Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 08 Jun 2023 15:55:50 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Rahqwah Johnson

Customer Order Number: 200010961487213

Purchase Order No: 108815542859848

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Home Essence Spring 7-Piece Coral Down Alternative Bedding with Floral Medallion Print Queen Comforter Set, Size: Queen/606829882

Agent message:   Hello, good day! This is Liza from Walmart customer care. I'm contacting regarding customer's order that tagged as delivered but never received. Customer request a cancellation or refund for this. You can redeliver it also if ever. Hoping for your response within 24-48 hours and kindly update the customer as well so he/she can inform regarding this. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team