Subject: RE: Problem with Bench bought through Amazon 6-2-23
From: <[email-masked]>
To: <[email-masked]>, "'JLA Customer Service'" <[email-masked]>
Cc: <[email-masked]>
Date: Fri, 2 Jun 2023 14:46:34 -0700

Hello Christy-

Thank you for contacting JLA Home. We are sorry to hear of any issues you are having with your Madison Park Shandra Storage Ottoman that you purchased at Amazon. 

We are unable to locate an order under your name. Can you please provide the actual “copy” of the purchase receipt that includes the details below and the ship to name on the actual order?  Once we obtain this information, we can then move forward with the next steps.  Thank you.

•                      Date of Purchase

•                      Order / Reference Number

•                      Photo/Video of the Storage Ottoman

Sincerely,

Vanessa

E-Commerce Support Team 

[email-masked] <mailto:[email-masked]> 

 

From: Customer Service [email-masked] <[email-masked]> 
Sent: Friday, June 2, 2023 2:32 PM
To: JLA Customer Service <[email-masked]>
Subject: Fwd: Problem with Bench bought through Amazon 6-2-23

 

---------- Forwarded message ---------
From: Christine Sammons <[email-masked] <mailto:[email-masked]> >
Date: Fri, Jun 2, 2023 at 1:32 PM
Subject: Problem with Bench bought through Amazon 6-2-23
To: <[email-masked] <mailto:[email-masked]> >

Hello,

We purchased one of your benches through Amazon, see attached screenshot. 

Everything is great except when we unpacked it yesterday upon delivery, the left hinge clicks loudly when opening the bench.

Any suggestions?  We would like to keep it if that can be fixed. 

Thank You,
Christy 

Christine Sammons
Sammons Business Services, Inc. dba PSS Company
Mobile 425-463-5139

Please excuse any typos, this is coming from my iPhone.  

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